We've had a long standing issue with Water Plus with regards to matching meter readings to accounts. This has now been resolved thanks to the input and support from Adam B in Customer Services. Adam h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A massive thank you to Rosemarie, Nicola and Yasmin for all their help recently. We were dealing with a really difficult situation and they showed genuine empathy, kindness's and understanding i... See more
Company replied
The issues have not been resolved but Sharon was very helpful and provided me with the information I needed to proceed. I have had some dire experiences when calling water plus recently but Sharon was... See more
Company replied
Anthony at water plus was most helpful in assisting me with a contract. He explained everything clearly and the rate offered was highly competitive. He was pleasant to speak with and assured me any f... See more
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Company details
Written by the company
Since Business Water opened in 2018, we've become the UK's largest business water retailer, providing organisations of all sizes with billing, account management, meter reading, and water efficiency services. 💧 Our mission is to help businesses save water, reduce costs, and promote sustainability with a wide range of tailored solutions. Whether you're a small enterprise or a large corporation, we’re dedicated to offering you reliable, efficient, and cost-effective services to meet your unique needs. Let us help you manage your water usage smarter and more sustainably!💧
Contact info
ST4 4TW, Stoke-on-Trent, United Kingdom
- service@water-plus.co.uk
- www.water-plus.co.uk
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Grateful I was listened to.
Ali handled my complaint promptly and professionally, achieving the outcome I had hoped for. I am very grateful for the goodwill shown in resolving what was an unfortunate situation. Thank you for taking the time to listen to my concerns and reaching a fair resolution.
7 August 2026
Unprompted review
Reply from Water Plus
Hello Dianne,
Thank you for getting in touch with a review for Ali.
It's great to hear that you're happy with the resolution of your complaint and I will pass on your appreciation to Ali.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Billing Issue
Billing Issue -
Paid consistant amount for 6 years no issues. Then suddenly a DD was taken for almost 20k! They are awaer its an error but now almost 6 weeks waiting for credit note that they promised 6 weeks ago. Talking to them and keep saying they will get it sorted!
29 July 2026
Reply from Water Plus
Hello,
Thank you for getting in touch. I'm sorry to hear that you've been disappointed with our service.
We'd really like the opportunity to look into this for you and understand what's happened. To help us investigate as quickly as possible, please email us at service@water-plus.co.uk with your account number(s), contact details, and a brief summary of your concerns.
Once we receive your email, we'll review the details and work with you to find a resolution.
Thank you for bringing this to our attention, and we look forward to helping you.
Kind Regards
Jav
Water Plus
Hannah Furey has helped resolve a long-standing estate query
Hannah Furey has helped resolve a long outstanding estate query for one of our clients, which has generated a refund that will be most welcome. Having had difficulty sorting this out previously I would have to say Hannah saw the issue and tackled it with earnest.
6 August 2026
Unprompted review
Reply from Water Plus
Hello Stuart,
Thank you for getting in touch with a review for Hannah.
We're happy to hear that your longstanding query has been resolved and will pass on your appreciation to Hannah.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Paula was absolutely brilliant
Paula was absolutely brilliant! Very helpful, straight to the point, great advice. I was
6 August 2026
Unprompted review
Reply from Water Plus
Hello Declan,
Thank you for getting in touch with a review.
It's great to hear that you received such a brilliant service from Paula and I will pass your appreciation on to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Paula was extremely patient and helpful…
Paula was extremely patient and helpful to my enquiry
5 August 2026
Unprompted review
Reply from Water Plus
Hello Brendan,
Thank you for getting in touch with a review.
We're pleased to hear that Paula was so helpful and patient whilst assisting with your enquiry and will pass your appreciation on to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
IComplications find that dealing with invoices
I find that dealing with invoices - information etc on line time consuming and arduous - also this constant barrage requesting meter readings. The meters are in the road and I am not going to deal with them. I would prefer an e-mail with an attachment invoice
29 July 2026
Reply from Water Plus
Hello Jacki
Thank you for getting in touch. I'm sorry to hear that you've been disappointed with our service.
We'd really like the opportunity to look into this for you and understand what's happened. To help us investigate as quickly as possible, please email us at service@water-plus.co.uk with your account number(s), contact details, and a brief summary of your concerns.
Once we receive your email, we'll review the details and work with you to find a resolution.
Thank you for bringing this to our attention, and we look forward to helping you.
Kind Regards
Jav
Water Plus
Absolutely useless billed me 5k for two…
Absolutely useless billed me 5k for two weeks of water in a small pub - said it must have been a leak (the put would have floated away) - took three months to resolve at the start of the year and having the same issue again now
5 August 2026
Unprompted review
Reply from Water Plus
Hello Stephen
Thank you for getting in touch. I'm sorry to hear that you've had cause to complain.
I have requested further information so that we can fully review the matters you've raised. Once we have received this information, we will be happy to investigate and provide a response.
Kind Regards
Natalie
Water Plus
I spoke to a lady called Paula she was…
I spoke to a lady called Paula she was very helpful in my issues very understanding courteous helpful and most important to honest .I felt very confident speaking to Paula.
4 August 2026
Unprompted review
Reply from Water Plus
Hello Stalan,
Thank you for getting in touch with a review for Paula.
We're happy that you felt confident in speaking with Paula and will pass your appreciation on to her for all her help.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Water meter problem
Very happy with experience today with the customer service operator there was no waiting to be answered and got the problem sorted straight away. The lady was very polite and easily understood A++++ to Water Plus.
4 August 2026
Unprompted review
Reply from Water Plus
Hello Clyde,
Thank you for getting in touch with a review.
It's great to hear about the efficient service you received and that your water meter problem is now resolved.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Well done Ismaeel
Well done Ismaeel, sorted all my queries, a fine young man
4 August 2026
Unprompted review
Reply from Water Plus
Thank you so much for taking the time to leave a review.
I will make sure that this is passed on to Ismaeel.
Kind regards,
Andrea
Water Plus
Sultan from Waterplus helped me today
Sultan from Waterplus helped me today
.
He was polite, solved my problem in a professional way
and helped me how to find information that I needed.
I wish more were like him.
Thank you
3 August 2026
Unprompted review
Reply from Water Plus
Hello,
Thank you for getting in touch with a review.
We're happy to hear about the helpful and professional service that you received in resolving your problem and I will pass on your appreciation to Sultan.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
They should be
Just to provide some story, they are water providers for business for some odd reason they were my supplier for two years while in the beginning I said I'm not business and this is domestic property. So I was charged VAT on my bills and etc. Currently there is a case with Water Council as they refused to pay back all overpayments and recalculate what I overpaid across all those years, will give them two more weeks until they are reported to HMRC for charging VAT on domestic property
-- Updated
Not sure if returning some of VAT that was charged on demestic property should be clasified as goodwill payment, its more like payments what was owed, also i do not believe all VAT was retured as when i went through every bill, i got different figure, on top of that, usage rates are different for domestic and commercial properties so that should also be return as well with VAT, especially when it was your fault since the beginning when i told property is domestic and yet you still classified my property as " Standard Industrial Classification code: 224000 / Non-Ferrous Metals Industry." The goodwill payment should be added on top of refund
1 July 2026
Unprompted review
Reply from Water Plus
Hello Domantas
Thank you for getting in touch. We are sorry to hear that you remain unhappy with the outcome of your complaint.
I can confirm that a gesture of goodwill was applied to your account on 3 July 2026 to cover the VAT charges. As a result, your account is currently in credit.
I can also see that CCW has been in touch with us, and we are currently awaiting further correspondence from them. Once we receive an update, we will review the information provided.
Kind Regards
Natalie
Water Plus
Water contract
Excellent company and support people very helpful and understanding thanks.
30 July 2026
Unprompted review
Reply from Water Plus
Hello Yogesh,
Thank you for getting in touch with a review.
We're pleased to hear that you received a helpful and supportive service from Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
spoke to Michelle today to set up a new…
spoke to Michelle today to set up a new account. Never thought it would be this easy. Proefessional , knowledgeable, answered all my questions - excellent :)
30 July 2026
Unprompted review
Reply from Water Plus
Hello,
Thank you for getting in touch with a review for Michelle.
We're pleased to hear that you're happy with the excellent customer service that you received when setting up your new account and will pass on your appreciation.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
I had a great experience with Sue
I had a great experience with Sue, she was very helpful and patient. She explained the solutions to me very clearly and was reassuring. She helped with putting me on a payment plan which works well for me. I was very pleased with the service and support from Sue.
27 July 2026
Unprompted review
Reply from Water Plus
Hello Erum,
Thank you for getting in touch with a review for Sue.
We're pleased that you're happy with the excellent support that you received and will pass on your appreciation to Sue.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Supply address issue
The phone was answered immediately and I spoke to a real person who dealt with my problem quickly and efficiently.
Thank you Paula!
29 July 2026
Unprompted review
Reply from Water Plus
Hello Ann,
Thank you for getting in touch with a review.
We're happy to hear about the quick and efficient service that you received from Paula and will pass your appreciation on to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
I received exceptional customer service…
I received exceptional customer service from Beth Mansell at Water Plus.
From my first contact, Beth was professional, patient and genuinely caring. She took the time to fully investigate my account rather than simply providing a standard response, kept me updated throughout, and explained everything clearly and sympathetically.
What impressed me most was that Beth took ownership of my enquiry and worked hard to understand the situation properly before reaching a resolution. Her attention to detail, willingness to go the extra mile, and genuine kindness made a difficult matter so much easier to deal with.
It's rare to receive customer service of this standard, and I wanted to make sure Beth received the recognition she deserves. She is a real credit to Water Plus, and I cannot thank her enough for all of her help.
Thank you again, Beth.
28 July 2026
Unprompted review
Reply from Water Plus
Hello Mrs James,
Thank you for getting in touch with such a lovely review for Beth.
It's so good to hear that you're happy with the exceptional customer service from Beth and your appreciation will be passed on to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Antony was very helpful and friendly
28 July 2026
Unprompted review
Reply from Water Plus
Hello Helen,
Thank you for getting in touch with a review.
It's good to hear that you received such a helpful and friendly service from Anthony.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Paula was very helpful during our phone…
Paula was very helpful during our phone conversation
28 July 2026
Unprompted review
Reply from Water Plus
Hello Carol,
Thank you for getting in touch with a review.
We're happy to hear about the helpful customer service that you received from Paula and will pass on your appreciation to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Our customer advisor, Charlotte
Our customer advisor, Charlotte, phoned us and was most professional and knowledgeable about our case in question and established clear pathway in understanding our problem. Would be checking back on all documentation submitted with a report back phase to follow.
Everything was handled most proficiently and exceedingly politely in her communication with me at all times, showing a high level of customer service.
27 July 2026
Unprompted review
Reply from Water Plus
Hello Neil,
Thank you for getting in touch with a review.
It's lovely to hear that you're happy with the excellent customer service that you received from Charlotte and I will pass your appreciation on to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
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