We've had a long standing issue with Water Plus with regards to matching meter readings to accounts. This has now been resolved thanks to the input and support from Adam B in Customer Services. Adam h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A massive thank you to Rosemarie, Nicola and Yasmin for all their help recently. We were dealing with a really difficult situation and they showed genuine empathy, kindness's and understanding i... See more
Company replied
Adam B could not of been more helpful, he was sympathetic he listened to us and put our minds at ease. With the issues we had he quickly resolved them with a satisfactory result. Better communicatio... See more
Company replied
The issues have not been resolved but Sharon was very helpful and provided me with the information I needed to proceed. I have had some dire experiences when calling water plus recently but Sharon was... See more
Company replied
Company details
Written by the company
Since Business Water opened in 2018, we've become the UK's largest business water retailer, providing organisations of all sizes with billing, account management, meter reading, and water efficiency services. 💧 Our mission is to help businesses save water, reduce costs, and promote sustainability with a wide range of tailored solutions. Whether you're a small enterprise or a large corporation, we’re dedicated to offering you reliable, efficient, and cost-effective services to meet your unique needs. Let us help you manage your water usage smarter and more sustainably!💧
Contact info
ST4 4TW, Stoke-on-Trent, United Kingdom
- service@water-plus.co.uk
- www.water-plus.co.uk
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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water leak
Paula was extremely helpful and talked me through my problem.
26 June 2026
Unprompted review
Reply from Water Plus
Hello Charles,
Thank you for getting in touch with a review.
It's good to hear that you found Paula to be so helpful and I will pass your appreciation on to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
so far all going well my transfer date…
so far all going well my transfer date is not until late July
25 June 2026
Reply from Water Plus
Hello,
Thank you for getting in touch with a review.
It's good to hear that your transfer is going smoothly and we look forward to welcoming you in July.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Usual large company problems
Usual large company problems, call centres, messing around on the phone for hours, issues go unresolved for months or even years, be very careful if you pay by DD as huge overcharging mistakes are not uncommon, speaking to the same person twice is impossible .. not that they listen anyway, monthly billing for commercial customers and miss a bill and get a £40 fine .. that could be over a 100% of the actual bill .. I’m not sure that’s even legal !
In short a poorly run company supplying an essential product that puts all the onus on the customer.
25 June 2026
Unprompted review
Reply from Water Plus
Hello Tony
Thank you for getting in touch. I’m sorry to hear that you’ve had cause to complain.
To help us look into this for you as quickly as possible, please email us at service@water-plus.co.uk with your account number(s), contact details, and a brief summary of what’s happened.
We really value the opportunity to review your concerns and work towards resolving this for you.
Kind Regards
Jav
Water Plus
Reply from Water Plus
Hello Trevor,
Thank you for getting in touch with a review.
We're happy to hear about the helpful service you received from Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Waterplus are helpful
Waterplus are helpful and precise in their actions and they answer the phone fast
24 June 2026
Unprompted review
Reply from Water Plus
Hello,
Thank you for getting in touch with a review.
We're glad to hear that you're happy with the service from Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Hassle free conversation and sites…
Hassle free conversation and sites swiftly
24 June 2026
Unprompted review
Reply from Water Plus
Hello Brian,
Thank you for getting in touch with a review.
We're happy to hear that you found Water Plus easy to deal with.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
A very patient and articulate agent…
A very patient and articulate agent helped me understand and arrange the DD for our account
24 June 2026
Unprompted review
Reply from Water Plus
Hello James,
Thank you for getting in touch with a review.
We're pleased that you're happy with the assistance that you received in setting up your DD.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
A pleasure to do business with.
The young lady I spoke to could not have more helpful, polite, friendly and knowledgeable..
My problem was sorted out without any stress, this is the first time I have had to contact them and was very impressed, so much so that I hope the young lady who helped me gets recognition from the company as a model employee. Thank you again,
24 June 2026
Unprompted review
Reply from Water Plus
Hello,
Thank you for getting in touch with a review.
It's good to hear that you're impressed with the service and I will feed back your appreciation back to the agent.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Reply from Water Plus
Hello,
Its fantastic to hear that our advisor was helpful.
Thank you so much for taking the time to leave a review regarding the customer service you received.
Kind regards,
Andrea
Water Plus
Reply from Water Plus
Hello Ashan,
Thank you for getting in touch with a review.
We're pleased to hear that you're satisfied with Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Pathetic company been ripping me off…
Pathetic company been ripping me off for five years using the wrong SIC code and have tried to pin the blame on me. You complain and they do nothing and accept no responsibility. The complaints team are absolutely pathetic. This whole company is an absolute joke
23 June 2026
Unprompted review
Reply from Water Plus
Hello Imran
Thank you for getting in touch.
I'm sorry to hear you remain unhappy with our response, as advised your next step would be to refer matter to The Consumer Council for Water.
Kind Regards
Natalie
Water Plus
Very helpful and pleasant
Very happy being served by a young lady called Nizariah- good customer service - wry helpful and pleasant
18 June 2026
Unprompted review
Reply from Water Plus
Hello Amin,
Thank you for leaving a review about the customer service you received from Nizariah.
Great to hear that you found her to be helpful and pleasant.
I will make sure this is passed on to her.
Kind regards,
Andrea
Water Plus
Escalated complaint
We had a complaint that had been escalated. The escalation was dealt with by Jules Sherrill in Customer Resolutions dept who handled our case very professionally and with a certain level of common sense and compassion for our situation, for which we are very grateful.
18 June 2026
Unprompted review
Reply from Water Plus
Hello Chris,
Its fantastic to hear that Jules handled your complaint professionally and compassionately.
Thank you for taking the time to leave a review.
I will make sure that this is passed on to her.
Kind regards,
Andrea
Water Plus
Friendly knowledgeable young man…
Friendly knowledgeable young man explained everything to me.
19 June 2026
Unprompted review
Reply from Water Plus
Hello Lesley,
Thank you for taking the time to leave a review about the customer service you have received.
Its great that our advisor was friendly and explained everything to you.
Kind regards,
Andrea
Water Plus
I contacted Water Plus today about a refund…
I contacted Water Plus today about a refund on an account. I spoke to Okuhle and she was very helpful and clear as to how I needed to proceed.
19 June 2026
Unprompted review
Reply from Water Plus
Hello,
Thank you for taking the time to leave a review about the customer service you received from Okhule.
Its fantastic to hear that she was helpful and clearly explained things to you.
I will make sure this is passed on to her.
Kind regards,
Andrea
Water Plus
Helpful customer service advisor
The customer service advisor was very helpful and knowledgeable. She explained the situation with the accounts step by step. She took time to research my queries and update the issues I had. She also referred two issues onto the correct departments to deal with them. It was a long telephone call (over an hour) but at the end of the call I am satisfied with the current position of the accounts and know that the other issues are being addressed.
18 June 2026
Unprompted review
Reply from Water Plus
Hello Jean,
Thank you for getting in touch with a review.
We're happy to hear about the great service that you received in resolving your account issues and I will pass on your appreciation to the agent.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Spoke with a lady called Sian
Spoke with a lady called Sian, very helpful and polite!
18 June 2026
Unprompted review
Reply from Water Plus
Hello Jordan,
Thank you for getting in touch with a review for Sian - it's good to hear of the great service that you received.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
I had an issue with my bill and they…
I am from Stockport and I had an issue with my bill and they have sorted out as quick as possible, especially thanks to Adam B who reviewed my issue and resolved it quickly.
Thanks
Madhan
17 June 2026
Unprompted review
Reply from Water Plus
Hello Madhan,
Thank you for getting in touch with a review.
We're pleased to hear that your issue has been swiftly resolved and will pass on your appreciation to Adam B.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Very good service
Very good service. And can came back promptly to my enquiry thnak you very much for shanlle your help
18 June 2026
Unprompted review
Reply from Water Plus
Hello Jean,
Thank you for getting in touch with a review.
We're pleased that you're happy with the great service that you received from Shanelle and I will pass your appreciation on to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
A very quick response and resolution to my phone call.
A quick response to my phone call and straight through to customer service. Paula listened carefully to my query and sorted the issue straight away with a very cheerful and accommodating demeanor. Enjoyed a very pleasant chat during the time on the call. Thank you for the quick resolution to my issue.
17 June 2026
Unprompted review
Reply from Water Plus
Hello Beverley,
Thank you for getting in touch with a review.
We're pleased that you're happy with the excellent service you received and I will pass on your appreciation to Paula.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
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