I purchase a breitling super avenger via watch finder. After several months of ownership the box has broken, Abi Johnson has quickly dealt with my request ( same day ) in send me a brand new box….. e... See more
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Review summary
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Great watch Rolex Explorer 40, good customer service from Sean who walked me through the process and was able to help me with delivery to another address due to work commitments. Sean went above and b... See more
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I have used Watchfinder in Leeds twice now and cannot recommend them highly enough. My most recent experience was purchasing an Omega Seamaster. Matt took time to ensure the watch met their standard... See more
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I received a watch as a 50th birthday present from Watchfinder and couldn’t be happier with both the watch and the aftersales care. I’ve asked a couple of questions about its maintenance over the last... See more
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Company details
Written by the company
Founded in 2002, Watchfinder & Co. has paired over 320,000 people with their perfect luxury pre-owned watch, both in-store and online. Furthermore, it offers countless models from around 70 different brands, from Rolex to Breitling, Cartier to Omega and more. Each year more than 26,000 luxury watches are meticulously inspected, authenticated and prepared by accredited watchmakers at one of its independent service centres. At Watchfinder, you can choose whether to buy a watch or upgrade your existing one with a part exchange. You can even sell your watch at a highly competitive rate. For your peace of mind, every watch they sell comes with a 24-month warranty.
Watchfinder & Co Support
Written by the company
- Aftersales
- We aim to provide you with the best service possible, both in-store and online. Buying a luxury watch is a special experience; we want to make sure that experience is enjoyable from start to finish — and beyond. If you have a customer service query, please contact the Aftersales team at: Aftersales@watchfinder.co.uk
- Authenticity
- Our team of highly experienced watchmakers at our manufacturer-certified service centres check the authenticity of every watch we receive using manufacturer-approved tools and equipment. We operate on a strict zero-tolerance policy for fake watches and fake parts.
- Quality
- Every watch we sell has been inspected and prepared by our expert team of watchmakers at one of our manufacturer-certified service centres using manufacturer-approved tools and equipment. It then undergoes rigorous testing to ensure its condition, accuracy, efficiency and water-resistance meet manufacturer specifications. Our 60-step process ensures any problems are flagged and dealt with immediately.
- Our Warranty
- Every watch we sell comes with a comprehensive 24-month warranty for your peace of mind. If at any point your watch doesn’t seem to be operating as you expect it to, you can contact our Aftersales team to have the problem resolved at: Aftersales@watchfinder.co.uk
- Money-Back Guarantee
- We give you a fourteen day, no questions asked returns policy on all watches purchased online. That way, if you aren't able to visit our boutique, you can still try a watch on with no obligation to keep it.
- What happens if something goes wrong
- Although we do our utmost to ensure every watch we sell is without problem, there may be a situation that requires our assistance. If that does happen, you can contact our Aftersales team who will work with you to resolve the issue to your satisfaction. You can contact the team at: Aftersales@watchfinder.co.uk
Contact info
23 Kings Hill Avenue, ME19 4UA, West Malling, United Kingdom
- 01622 621392
- aftersales@watchfinder.co.uk
- www.watchfinder.co.uk
4.7
Excellent
40K reviews
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Excellent Service Again !!
I have made many purchases over the last couple of years and all have been in excellent condition as well as a prompt and reliable service.
20 July 2026
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Tom. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Great service,from choosing the watch…
Great service,from choosing the watch and ordering it ,the watch arrived very quickly and was better than described . Good communication throughout the process.
Very happy and will certainly be using watchfinder again for my next purchase,highly recommend.
27 July 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Just what u want from a company
Very professional team and the item better than expected
20 July 2026
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Returned to Watchfinder after a few…
Returned to Watchfinder after a few years. This is the third Rolex I have bought from them. The level of professional service I received from Alfie was fantastic, he answered all my questions and provided me additional information to reassure me about the purchase. The watch I received was absolutely pristine, it had stated it was in excellent condition, but I can only say that it was perfect, boxed with documents and securely delivered by DHL. I will definitely be using Watchfinder again and can say that their standards have not changed over the years, it’s still the most professional and reliable place to buy a pre owned watch. Thanks again Alfie
27 July 2026
Unprompted review
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Alfie. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Better than expected
Watch received as described, the quality was excellent, better than I expected. The pictures did not do justice to the watch, would recommend purchasing from this company.
27 July 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Initially took 3 emails to get a…
Initially took 3 emails to get a response, but boy oh boy was it worth the wait...
Bought a 1969 806 Navitimer, which is in superb condition with current Breitling service papers, including new leather strap with stickers on buckle.
BONUS - Original papers included after all, dated October 1969, plus user manuals !!
BONUS - It's a (double) 'Red box 10' transitional model !! (Only produced for a couple of years at the end of the 60's)
Thankyou WF WHAT A DEAL
CHEERS
20 July 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Great watch, lackluster buying experience
The watch was excellent, in really good condition. The price was just insane, but it was a rare watch (so I really didn’t have an alternative if I wanted the watch), the buying experience was pretty sterile, and very slow. This is not how buying watches should feel. I’ve bought from Watchfinder and Subdial in recent times. I’d recommend Subdial all day, Watchfinder only if you really have to.
20 July 2026
Reply from Watchfinder
Hello,
Thank you for taking the time to share your experience. We're thrilled that you’re pleased with your watch, but we're sorry our service didn’t quite meet expectations on this occasion.
We're continuously reviewing how we can improve our processes, so your feedback is hugely appreciated.
Kind regards,
The Watchfinder Team
Great company to deal with good prices…
Great company to deal with good prices quick delivery would highly recommend
20 July 2026
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Brought both watches back day date 36…
Brought both watches back day date 36 and a datejust for service under warranty for servicing and maintenance happy with the service especially with Abigail she’s a star only company I would trust and the customer service is excellent thanks so much watch finder once again
27 July 2026
Unprompted review
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience with our Aftercare team. Abi will be delighted to know her efforts made such a difference.
Should you ever need help finding a new watch, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Initial communication and deal…Buying and selling
Initial communication and deal negotiations were simple and straight forward, watches bought and sold were made available at my local store and the whole process was professional and straight forward. Nice people to do business with.
20 July 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
I have bought a number of watches from …
I have bought a number of watches from Watchfinder over the years, and each time it’s been a fast and simple transaction.
I had to deal with customer services with the last watch and they couldn’t have been any better, really helpful.
I Would highly recommend Watchfinder.
27 July 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Great service second watch I’ve ordered…
Great service second watch I’ve ordered off them, as described and promptly posted very secure, Would not hesitate to recommend
20 July 2026
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
I bought an Omega to mark my 50th…
I bought an Omega to mark my 50th bithday, Richard at watch finder was a great help, answered all my questions promptly and politely, the watch I received was in immaculate condition with all documentation and original boxes, couldn't of asked for a better service, can't wait to get my next order in, I just need to save up again, thanks all at watch finder I will use them again.
27 July 2026
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Richard. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
excellent service beautiful product…
excellent service beautiful product very easy and simple to use good customer service this is the third watch that i have bought form watchfinder and they are perfect in every way
27 July 2026
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Great watches
Top quality service,and top quality watches.all round good helpful service from your staff thank you.
20 July 2026
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Great service Richard was so helpful…
Great service Richard was so helpful and replied back with information and instructions. And so easy to deal with yourself thank you. Also DHL where excellent 👍
27 July 2026
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Richard. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Really good
Really good, I believe it shows what a company is about when things go a little awry. My first order wasn't quite right, the only alternative was a slightly more expensive option which they reduced to honour the price of the original. Alfie was great, very efficient and came back quickly on any questions I had.
22 July 2026
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Alfie. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
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