Warwick Estates Reviews 3,303

Cancelled key services months before new management company took over.
We’re unsure where money for essential improvements promised for years on end went given we had quotes saying contractors had been instructed but nothing to show for it nearly a year later.
We have ended up with rat infestations, bin men refusing to collect rubbish, broken doors and bin stores, poorly fitted lift buttons, damaged walls left for years on end. All under N T’s supposed management - incompetent doesn’t even cut it. Complaints department also useless in acknowledging their staff cannot provide updates or time frames for issues being resolved.
A complaint had to be raised to the property ombudsman it was that bad and now our new management company are left with quite literal mess to deal with.
Avoid this poor service.

You can’t name someone for their bad service but you can for being good. Bias flagging from the people who provide terrible service

Fast response and easy fix

A young gent who gave his name Dylan politely brought to my attention an issue with my account about which I was entirely unaware . As a result I was able to resolve it quickly . However Dylan followed up our discussion the next day with more information making sure that I understood . i appreciate Dylan’s professionalism and I am satisfied that my account is now in “good order” going forward.

Vincent was very helpful, answered all of our questions to satisfaction

Had an enquiry regarding the sale of my property Therese Armitage was quick to help and friendly.

Company have listen to our predicament and we await their decision . Emma Fleming was very helpful x

Ms Therese has been very helpful and kind. I had lost track of the payments due and she was extremely patient to explain.

Dylan was super helpful regarding my inquiry about giving them my details for the standing charge.

Rita Lawrence was quite helpful with my query.

Rachel helped me with excellent and timely service, very polite too. Thanks.

Im literally terrified of rodents and I heard something through the walls in my flat. I contacted Warwick Estates and Elle was really quick and helpful in organising a visit with pest control. I’m grateful that this was done in such a speedy manner. Thank you Elle!

Thank you very much for the online chat by Warwicks Estates, this is useful for oversea landlord. Thank you very much for good services by Vinnie (Vincent).

Very poor experience with Warwick Estates. I have many properties and deal with many management companies and by far, this company exceeds disgraceful and disorganised chaos with “TO BUSY TO DEAL WITH YOU” managers. This truly is a dreadful company to deal with in as much that I had to report them to Broxbourne Council to force them to carry out necessary works which the council had but an order on them, to carry out the works. I have now, together with other residences, proceeded legally through the courts, to force Warwick Estates to carry out the obligations and duties that all the other leaseholders pay them to carry out. A very strong word of warning, Do not use this company for your management, and I can say this as an experienced landlord who manages hundreds of properties.

Hi Tracy
Thanku very much for helping me with my request.
Your truly a very kind person

Chelsea was ver helpful and replied in a timely manner

Rachel was really helpful with my enquiry. Once I followed up, she responded quickly and got things sorted without delay. Thank you for your support!

Dylan was able to answer my initial questions regarding new Service Charge and arrange for follow-up with a ticket for a 7 day outstanding e-mail queries to hello,Jackie and Chelsea the property managers
Also sent the chat transcript very promptly

Warwick Estates have been a breath of fresh air since they took over running the development from the previous agent

They are accessible and responsive and people take ownership of problems especially Rita in customer care

I deal with a lot of managing agents and they are one of the best

Rita was very helpful, knowledgeable and sorted my request quickly

My experience of dealing with Dylan at Warwick Estates was exceptional today. Dylan was very helpful and his customer service skills really stood out. I asked for a
management pack and was given quick information by
way of a price list and other information.