I got in touch with Warrantywise when my new car warranty on my Range Rover ran out. I was unsure of what to do at 1st but Wendy Harwood was excellent at talking me through the various options. Great... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot recommend this company highly enough. From tailored plans, easy claims process and best in class mechanical cover. After a change in circumstance, I can now also testify to the exc... See more
Company replied
Katie-Leigh was able to provide me with excellent service, she really made it nice and simple to understand the process of how things work and what to expect. Thank you for helping me out with my e... See more
Company replied
I rang Warrenty Wise to report a problem with my van and obtain an assessment form. The waiting time to speak to someone was about 8 minutes but it can be considerably longer (this wasn't my first att... See more
Company replied
Company details
Written by the company
We understand your car plays a big role in day-to-day life, so when something goes wrong, it can be stressful. That’s where we come in. With over 25 experience, we design clear and straightforward extended warranty plans to help with certain mechanical and electrical repair costs. We’ve supported millions of UK drivers, whether you own a car, EV, hybrid or van. If you need to request a repair, our friendly warranty experts will guide you through the process, with access to a UK-wide network of approved repairers, optional roadside assistance, and clear updates every step of the way.
Contact info
The Rocket Centre, 3 Trident Way, BB1 3NU, Blackburn, United Kingdom
- 01254 648 209
- sales@warrantywise.co.uk
- www.warrantywise.co.uk
4.6
Excellent
18K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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Morgan helped to sort my claim on…
Morgan helped to sort my claim on Monday 21st August. He ensured that all the information and money that needed to be released was correct & that the dealership got paid the correct amount.
I can’t fault him, he called me multiple times to endure I was happy with what I would have to pay and what was the dealer would be getting . This all made me feel comfortable with working with Warrenty wise, he went above and beyond. Would highly recommend!
Thanks
Mr Hall
21 August 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feedback.
We’re delighted to hear that Morgan went above and beyond in handling your repairs and made sure all the information and payments were correct.
It’s great to know that his clear communication and follow-up calls gave you confidence and reassurance throughout the process. We’ll be sure to pass your kind comments on to Morgan.
Thank you for recommending WarrantyWise and for taking the time to share your experience with us.
Kind regards,
WarrantyWise
I had a great experience dealing with…
I had a great experience dealing with Ashleigh at Warranty Wise. The customer service was excellent from start to finish. Ashleigh was friendly, helpful and professional, and made the whole process really straightforward.
It’s refreshing to receive such great customer service, and I really appreciate the time and effort Ashleigh took to help me. Thank you, Ashleigh!
28 August 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feedback.
We’re delighted to hear that Ashleigh provided such excellent customer service from start to finish and made the process straightforward and stress-free.
It’s wonderful to know that her friendly, helpful and professional approach made such a positive impression. We’ll be sure to pass your kind thanks on to Ashleigh.
Thank you for taking the time to share your experience with us.
Kind regards,
WarrantyWise
Excellent customer service
Excellent customer service with Jack Barton. Very helpful, knowledgeable and understanding.
28 August 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feedback.
We’re delighted to hear that Jack Barton provided such excellent customer service and was helpful, knowledgeable and understanding throughout.
We’ll be sure to pass your kind comments on to Jack.
Thank you for taking the time to share your experience with us.
Kind regards,
WarrantyWise
14 day moneyback
Took warranty, admin was amateurish to say the least! So I requested my money back within the 14 day period. They failed to respond to 4 emails from me and it took 2 weeks of complaints and threats of further action to their customer service team before I got my refund . WOULD NOT RECOMMEND!!!!!
10 August 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feedback.
We’re sorry to hear that you experienced delays and difficulties when requesting your refund. We appreciate how frustrating it must have been to have to make repeated attempts to contact us before this was resolved.
We’re pleased that your refund was ultimately processed, but we acknowledge that the process should have been much smoother and that your emails should have received a timely response.
Your comments regarding the administration and communication you experienced have been noted and will be shared with the relevant team for review.
Kind regards,
WarrantyWise
Paid for repair in may 2026 still have…
Paid for repair in may 2026 still have not received payment back
28 May 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for taking the time to leave us a review.
We’re very sorry to hear how disappointing this experience has been and appreciate you raising your concerns with us.
This isn’t the level of service we aim to provide. We’d like the opportunity to look into this fully and help resolve the matter.
Please contact us at reviews@warrantywise.co.uk with a few details, and we’ll take this forward as a priority.
Kind regards,
Warrantywise
**Excellent Customer Service from Adnan…
**Excellent Customer Service from Adnan Nasir**
I would like to thank **Adnan Nasir**, a Customer Service Advisor at Warrantywise, for the excellent service he provided while assisting me with my claim regarding the engine warning light on my BMW\.
Adnan was extremely helpful throughout the whole process\. He took the time to explain everything clearly, guided me through the steps I needed to take, and was incredibly patient whenever I had questions or needed further clarification\.
What really stood out was his **empathy, professionalism and willingness to help**\. He made what could have been a stressful situation much easier and gave me confidence that my claim was being dealt with properly\.
Adnan is a real asset to Warrantywise, and I would have no hesitation in recommending him\. **Thank you, Adnan, for your patience, understanding and outstanding customer service\.**
21 August 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear that Adnan Nasir provided such excellent service throughout your repairs. It’s wonderful to know that his patience, empathy and professionalism helped make the process clearer and less stressful for you.
We’ll be sure to pass your kind comments on to Adnan — he’ll be delighted to know his support made such a positive difference.
Thank you for taking the time to recognise his efforts and share your experience with us.
Kind regards,
WarrantyWise
Lucy was very helpful in dealing with…
Lucy was very helpful in dealing with my enquiry for a vehichle repair
26 August 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear that Lucy was so helpful in assisting you with your vehicle repair enquiry.
We’ll be sure to pass your kind comments on to Lucy.
Thank you for taking the time to share your experience with us.
Kind regards,
WarrantyWise
Do not buy a Range Rover
Do not buy a Range Rover
Had issues with one repair getting approved but got there in the end had zero issues getting my second repair approved, paid £1500 for the warranty and I have had £6000 paid out for repairs now so was worth the purchase
15 August 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re pleased to hear that, despite some initial difficulties with one repair, you were able to get everything resolved and that your second repair was approved without issue.
It’s fantastic to know that your WarrantyWise plan has proved worthwhile, with around £6,000 paid towards your repairs compared with the £1,500 you paid for the warranty.
Thank you for choosing WarrantyWise and for taking the time to share your experience with us.
Kind regards,
WarrantyWise
Excellent customer service courtesy of Hamza (Warrenty Wise). …
I rang Warrenty Wise to report a problem with my van and obtain an assessment form. The waiting time to speak to someone was about 8 minutes but it can be considerably longer (this wasn't my first attempt). Hamza was the chap I spoke to and he was excellent. He was polite, cheerful and patient and managed to explain the process simply and clearly. It is often a bit of a lottery when you ring up these types of companies (it can't be an easy job) but Hamza actually made it an enjoyable experience and it's obvious he's just a really nice person who went out of his way to provide good customer service. So, hopefully my repair claim will be approved but either way I hope Warrenty Wise appreciate Hamza.
27 August 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear that Hamza provided such a polite, cheerful and patient service, taking the time to explain the process clearly and simply.
It’s wonderful to know that he made what can often be a stressful process feel enjoyable. We’ll be sure to pass your kind comments on to Hamza — he’ll be delighted to know his efforts were appreciated.
We hope the rest of your repair progresses smoothly and thank you for taking the time to share your experience with us.
Kind regards,
WarrantyWise
Miss sold policy
Took out a plan that I was told covered my car for repairs at the start of July, tried cancelling it but for whatever reason it got revoked. I paid the first installment and it was almost like I hit the last nail into the coffin of my range rover sport. It broke down whilst travelling from west wales in August, I paid a mate £135 to get it to Promec 4x4 only to get told after a diagnostics that this was to do with fuel pumps, ejectors and fuel rail. After speaking with Promec I got hit with a potential bill of £7200.00. My chin hit the floor and Promec applied to warranty wise for cover towards the cost. Warranty wise told me later on that none of its covered , so the car I paid £18k for four years before was about to get scrapped as I couldn't cover the cost of repair. Be very careful using this company as they won't cover you .. I'm now waiting for the polite response of how sorry they are that I'm not happy with their service, when I cancelled the policy I was told not to worry as they'll waver the cancellation fee... so it looks like monies paid in also fell into the black hole of lies and bullshit. Avoid avoid avoid!!
27 August 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feedback.
We’re sorry to hear how frustrating this experience has been and appreciate the circumstances surrounding your vehicle breakdown.
We understand your disappointment with the outcome of the repair request. However, all repairs are assessed against the specific components that have failed and the terms of the plan. The fact that a vehicle has broken down does not, in itself, mean that all associated repair costs are included in the warranty.
We’re also sorry to hear of your concerns regarding the cancellation of your plan and the information provided to you at the time. Where a cancellation fee has been waived, this does not necessarily mean that previous instalments are refundable, as this depends on the circumstances and terms applicable to the cancellation.
If you remain unhappy with the outcome or believe the repair request or cancellation has been incorrectly handled, we would be happy to review the specific details through our complaints process.
https://complaints.warrantywise.co.uk/?_gl=1*2vi7ob*_gcl_au*MTQzMTQ0MzkwOS4xNzMyODk2NTQ0
Kind regards,
WarrantyWise
Kayleigh
Kayleigh
was so helpful and professional in the way she sorted out the problems and reimbursing the costs which ess received within a week of the initial payment
Thank you WW
21 August 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feedback.
We’re delighted to hear that Kayleigh was so helpful and professional in resolving the issues and arranging your reimbursement.
It’s great to know that you received the funds within a week of making the initial payment.
We’ll be sure to pass your kind thanks on to Kayleigh.
Thank you for choosing WarrantyWise and for taking the time to share your experience with us.
Kind regards,
WarrantyWise
Warrantywise Great customer Service
Contacted Warrantywise regarding a fault with my son’s car. Prompt response received confirming that the car would be authorised for repair. There were a couple of issues regarding the procedure going forward that I needed some clarification with and spoke with Morgan from the Customer Support team this morning. Morgan was friendly, very professional and knowledgeable on the next steps needed which meant all the issues were resolved during the same call without the need to ring back. Great customer service and all round, thank you!
27 August 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feedback.
We’re delighted to hear that your son’s repair was authorised promptly and that Morgan was able to clarify the next steps and resolve everything during the same call.
It’s great to know that Morgan’s friendly, professional and knowledgeable approach made the process straightforward and avoided the need for you to call back.
We’ll be sure to pass your kind comments on to Morgan.
Thank you for taking the time to share your experience with us.
Kind regards,
WarrantyWise
About payment
Hi
I spoke with lucy is great she can solve my problem in second and sort it out
Thx lucy
26 August 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feedback.
We’re delighted to hear that Lucy was able to resolve your issue so quickly and efficiently.
We’ll be sure to pass your kind thanks on to Lucy.
Thank you for taking the time to share your experience with us.
Kind regards,
WarrantyWise
Olivia was really helpful sorting out…
Olivia was really helpful sorting out my inquiry with my warranty. Scott
27 August 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feedback.
We’re delighted to hear that Olivia was so helpful in resolving your warranty enquiry.
We’ll be sure to pass your kind comments on to Olivia.
Thank you for taking the time to share your experience with us, Scott.
Kind regards,
WarrantyWise
Platinum cover
Platinum cover – be very careful what you think you are actually buying
Platinum cover – £1,907.97 left to pay myself on an accepted claim
I bought Warrantywise Platinum cover expecting a high level of protection. My starter-alternator failed on my 2020 Audi Q7 and Warrantywise accepted that the component was covered.
The repair bill was £3,730.77. Warrantywise authorised £1,822.80, leaving me £1,907.97 out of pocket.
I even chose a local garage with a much cheaper labour rate than Audi to keep the costs down. The replacement alternator was bought directly from Audi with no garage markup, yet Warrantywise decided the price they were prepared to pay for the part. They did not supply the cheaper part they say was available.
They also dictate the number of labour hours they will pay, regardless of the actual hours charged by your chosen garage. So while you may be able to choose your own repairer, that does not mean their reasonable repair bill will be covered.
They have also refused over £400 of coding required for the replacement alternator, stating coding/programming is excluded. I have asked them to show me exactly where this exclusion appears in my Plan.
I accept that a warranty has exclusions and I am not asking them to pay for coolant, O-rings or other items specifically excluded. My issue is being left nearly £2,000 out of pocket on a repair where the main failed component has been accepted as covered.
My advice is to look beyond the headline level of cover. Being able to choose your own garage sounds great, but if the warranty company then dictates what they think the part should cost and how many hours they will pay, you can still end up with a substantial bill.
I am currently escalating the complaint and will update this review with the outcome.
27 August 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feedback.
We’re sorry to hear that you were disappointed with the amount authorised towards your repair. We appreciate that having an additional contribution to pay can be frustrating.
For clarity, the repair was accepted for the listed components on your plan; however, the additional items requested were assessed separately against the terms of your plan. Coolant hoses and O-rings are excluded on all plans, while wheel alignment is a non-mechanical/non-electrical item and is therefore not covered.
The authorised amount was also calculated using the applicable parts pricing and labour allowances in line with the terms of your plan. Where applicable, amended parts pricing was obtained from PartsLink24 to ensure the repair costs were assessed against the appropriate market pricing, we would never pay more than what the main dealer is charging
We understand your concerns regarding the remaining balance and appreciate that this may not have been the outcome you expected from Platinum warranty. However, the repair was assessed in accordance with the specific terms, exclusions and repair allowances applicable to your plan.
Kind regards,
WarrantyWise
Can’t Fault WarrantyWise
Nice easy experience. All repairs paid for in very quick time and communication outstanding. Rebecca Markham was very helpful indeed
12 August 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feedback.
We’re delighted to hear that you had such an easy experience, with your repairs paid quickly and communication kept to such a high standard.
It’s wonderful to know that Rebecca Markham was so helpful throughout the process. We’ll be sure to pass your kind comments on to her.
Thank you for taking the time to share your experience with us.
Kind regards,
WarrantyWise
Opening a claim
I dealt with Amy via the chat box tool on the website to open up a claim for an issue my car has recently developed.
Amy was understanding, and thoroughly explained the process involved with getting the claim started.
Hopefully the support continues to be 5* however time will tell. My skepticism comes from a previous extended warranty that I had taken out through a main dealer that wasn't worth the paper it was written on but after reading the reviews for Warrantywise I feel I am in good hands.
27 August 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feedback.
We’re delighted to hear that Amy was understanding and took the time to clearly explain the repairs process and help you get your repairs started.
We appreciate your previous experience with another warranty provider may have left you understandably cautious, so it’s great to know that Amy and our team have given you confidence in WarrantyWise so far.
We hope we can continue to provide you with the 5-star service you’re looking for throughout the rest of the process.
Thank you for choosing WarrantyWise and for taking the time to share your experience with us.
Kind regards,
WarrantyWise
Excellent customer service
Customer service is truly excellent! I spoke to Kyle who went over and above to sort my issue out in minutes - an absolute joy to speak to. Wouldn’t hesitate to recommend & thank you again to Kyle.
27 August 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feedback.
We’re delighted to hear that Kyle went above and beyond to resolve your issue so quickly and made your experience such a positive one.
We’ll be sure to pass your kind comments on to Kyle — we’re sure he’ll be delighted to hear them.
Thank you for recommending WarrantyWise and for taking the time to share your experience with us.
Kind regards,
WarrantyWise
Rebecca Markham
Great and polite customer service from Rebecca Markham I was having ongoing issues with my car, Rebecca resolved everything promptly and efficiently. Her clear communication and professional, helpful attitude made the whole process stress-free. Highly recommend working with her!
7 August 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feedback.
We’re delighted to hear that Rebecca Markham was able to resolve your ongoing vehicle issues promptly and efficiently. It’s wonderful to know that her clear communication and professional, helpful approach made the process stress-free.
We’ll be sure to pass your kind comments on to Rebecca.
Thank you for recommending her and for taking the time to share your experience with us.
Kind regards,
WarrantyWise
Had a fantastic live chat box…
Had a fantastic live chat box experience with the lovely Amy Higham, she was very helpful and explained everything to me clearly when I asked questions
Would highly recommend using the chat box for help
24 August 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feedback.
We’re delighted to hear that Amy Higham was so helpful and took the time to explain everything clearly during your live chat.
It’s great to know you found the chat box quick, easy and useful. We’ll be sure to pass your kind comments on to Amy.
Thank you for recommending our live chat and for taking the time to share your experience.
Kind regards,
WarrantyWise
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