This looks like a scam. They used to be a reputable company and I had placed orders in the past that were delivered, however my recent order was wrong. The contact email on their website doesn't work.... See more
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See what reviewers are saying
We have bought our koi food from Warehouse Aquatics for a few years now. Always quick delivery at competitive prices. The food we buy Medikoi Probiotic is not available in high street pet supply store... See more
We purchased a fish tank with relevant filters, heater and light. The process was straightforward with email confirmation of our order and clearly tracked delivery. Everything went well. We encou... See more
I have used Warehouse Aquatics a few times to buy various items and have always had good customer service and purchased products at competitive prices. My latest purchase was a Juwel Aquarium (only £1... See more
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Company details
About Warehouse Aquatics
Written by the company
Warehouse Aquatics - Where fish would shop
Selling to the public for over five years and with an extensive knowledge of the Aquatics trade - Warehouse Aquatics is the place to shop, in fact we would say it's 'Where fish would shop' - if they could!
Why you can depend on us.
We have invested in the most up to date payment processing available to make our site secure and safe. Our staff are trained in taking card payments safely and private customer information is never stored. When you place an order with Warehouse Aquatics you are sent notification details at every stage and details of your order are always available on your account.
The majority of our parcels are sent on a tracked and signed for service, at any point we can tell you where in the World your order is and when to expect delivery. Our courier service from Parcel Force even offers text alerts and a predicted delivery window of an hour.
All our products are fully backed by their manufacturer guarantee and if you are not happy with your purchase you can return it to us unused for a full refund or exchange.
Our Staff know what they are talking about.
Our advice at Warehouse Aquatics is sound, with combined experience of over 100 years it is safe to say we will usually be able to help solve an issue or offer advice. If you are interested in buying a product we can offer honest advice, we use these products ourselves and we know what is suitable and can recommend alternatives if needed.
To all of you, from all of us at Warehouse Aquatics - Thank you and Happy Shopping!
Contact info
Unit 2, King Street Trading Estate, CW10 9LF, Middlewich, United Kingdom
- 0330 057 0892
- help@warehouse-aquatics.co.uk
- www.warehouse-aquatics.co.uk
3.1
Average
587 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Warehouse Aquatics
Thank you for your kind words! Customer service is what we pride ourselves on so I'm glad this was the case for you.
Very competitive prices
I purchased a fish tank that had an issue with it, no fault of Warehouse Aquatics at all, the prices on their website were so competitive. Customer services were extremely quick to respond and very efficient, just what you need . Very impressed.
1 May 2021
Reply from Warehouse Aquatics
Hi Abigail,
Thank you so much for the lovely comments, I'm pleased to see customer services were on the ball for you and I'm glad your issue was solved promptly. Let us know if you need anything else in the future!
Fantastic. Would absolutely use again
Fantastic.
Customer service is great, communication is great.
I couldn't fault them
Thanks to Alan for all their help 😀
9 April 2021
Reply from Warehouse Aquatics
Hi Jane,
Thank you for the lovely comments, I'm glad I could help you!
A great company to do business with
We purchased a fish tank with relevant filters, heater and light. The process was straightforward with email confirmation of our order and clearly tracked delivery. Everything went well.
We encountered a fault with the light which stopped working after a couple of days. I rang and spoke to Charlie who apologised and without hesitation offered to send a replacement light immediately. She even offered to sent it next day delivery so it was with us within 24 hours of me contacting them. Wonderful service!
Highly recommended.
8 April 2021
Excellent service and prompt delivery…
Excellent service and prompt delivery which is very good customer service
8 April 2021
Great value for money filters and food A*
We order our filters and food from Warehouse Aquatics and have never had any problems with any orders we have made. Great value for money and great delivery within a few days. Would highly recommend A*
8 April 2021
Fast delivery,excellent prices,good…
Fast delivery,excellent prices,good choice of products.
8 April 2021
I've never purchased on-line before
I've never purchased on-line before, but was impressed by the accuracy of delivery and the care taken in ensuring the safety of the contents during transit. I can say with confidence that I will use this site again for species that I cannot buy locally.
2 April 2021
Super Quick delivery
The product was received in super quick time and at a competitive price. Very pleased.
1 April 2021
Great customer service!!
Great customer service!!
I bought a Ciano 60ltr aquarium from this company and a short time after setting it up noticed the tray underneath had developed a crack.
I enquired to Warehouse Aquatics about the possibility of a replacement.
Charley was on it, enquiring to Ciano and their suppliers, who came up with the goods.
I was sent a replacement tray and throughout the process received informative, polite communication which I was very grateful for and considering the situation was not perhaps priority, I was very grateful for the continuation of progress.
Thank you!
20 March 2021
Unprompted review
Only a small point ...
Only a small point .... I can only give 5 stars! This company is excellent in every way, especially the customer service. Any query I had was dealt with promptly, and more importantly in a comfortable, friendly way. Well done Warehouse Aquatics and a special mention in dispatches to Charley.
2 March 2021
highly recommended.
highly recommended.
If I’ve ever had a problem they are always quick to sort.
Good service all round and have been using them for a while now for my aquatic needs.
1 March 2021
Great products & prices the delivery…
Great products & prices the delivery was fast no complaints from me, will be using them again in the future
2 February 2021
Great company, great product.
I bought a fluval 107, having owned a 207and been realy pleased with it. Warehouse aquatics delivered quickly and product was a very reasonable price. Item was well packaged on delivery.
I highly recommend this company.
2 February 2021
Easy to use website
Easy to use website. Good product, good price and fast delivery.
What more can one ask for?
2 February 2021
Would highly recommend
Great service the fish arrived well packaged and very healthy. Would definitely recommend
2 February 2021
Good fast service.
2 February 2021
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