Waltons Reviews 

Quick delivery from point of order.
Good solid building. Doors a bit tricky to install but overall quite straightforward.

Andris was helpful, very knowledgeable too

Great product and on time delivery. Warping to one door panel which has been reported, other than that all good.

Delivery driver was excellent and very helpful.

Delivered on agreed date, drive was polite
From ordering to deliver no hassle.

The summerhouse was a very good price. It arrived earlier than anticipated and the team who built it were efficient and friendly. Very pleased with the whole experience.

Fabulous product and wonderful customer service
Highly recommend

I used Waltons as they were made in Britain and had good reviews on the internet. I have to say I am very pleased with the Quality of our Summer House. We opted for the 44mm thickness wood which was a great choice. We’ve had a few teething issues since with the doors and with this heatwave wood expansion and in total 3 different installers have been back to try and fix the issues. Finally on the third attempt this was completed. I really think it’s well worth paying to have your summer house installed as they build it so quickly and if you have any issues afterwards Waltons are very keen to get them fixed. All customer service is done via a portal and responses have been prompt. My only frustration with this company has been the lack of planning with the installers. The first two tipped up at 6:30 am with no 2 hour warning and this is too early to start work, and the last ones arrived at 9pm !! After two previous installations miles away but they were determined to get to our job too. I really think the company needs to review the number of jobs and the locations they are sending these teams on as they are working some long and unsociable hours. That said I’m really pleased with the finished product even though some parts of the service could be improved.

Large Tower Playhouse with Double Swing – Honest Review

Overall, we are very pleased with the quality of this playhouse. Once assembled, it is extremely sturdy, well-built and has already proven to be a fantastic addition to the garden. It easily handled a group of children during my niece’s birthday party, with several kids playing on it at once, and it felt solid and secure throughout.

That said, prospective buyers should be aware that assembly is a much bigger job than you might expect. There are no pre-drilled holes or markings to indicate where to drill, making the build far more time-consuming than anticipated. There are also a huge number of screws involved. It took us almost six days, working 2–3 hours each day, to complete the assembly. If you’re not experienced with DIY projects of this scale, I would strongly recommend paying for professional assembly.

We initially struggled to find the instructions, only to realise they were provided as a PDF link in the order confirmation email rather than included in the packaging. This could be made much clearer.

Another surprise was that the turquoise sections shown in the product photos are not pre-made panels. Instead, they are flat sheets that need to be measured, cut, and screwed onto the structure yourself. We had expected these to arrive as ready-made panels.

The product also does not include ground anchors, which I believe are essential for a play structure of this size, so these will need to be purchased separately.

There were a couple of quality issues on arrival. Some of the timber had cracks, and the baby swing was damaged. To their credit, customer service responded promptly, offering to replace the swing and provide £50 compensation for the damaged wood. At the time of writing, we are still waiting for this to be processed.

We also reinforced the serving counter by adding two extra pieces of timber, as we felt it needed additional support.

Despite the challenges during assembly and the few quality issues, the finished playhouse is excellent. It is strong, durable, and the children absolutely love it. If you’re prepared for a substantial build or are happy to pay for installation I would definitely recommend it.

Great summerhouse with side shed, well made, bit hard to put up other then that it’s a good size inside

A roll of felt missing and the extra floor supports but no hassle and refund given. Top quality summerhouse!

Good all round

Great product and delivery was quick and hassle free thanks to Tommy (the driver).

Very helpful and prompt service from the delivery guy

Our builders complained about how bad the instructions are. Completely ridiculous. We also had cracks on the wood. Emailed the team a month ago and still no response from them. Outrageous

Ordered the value overlap pent shed. Arrangements of delivery was extremely easy and straightforward. Item was delivered bang on time to when it was supposed to be.

The shed itself isn't made out of the best quality of materials. With working with timber as a full time job it was managed to be fixed but for a novice I would definitely recommend getting this put up by a professional. If you are looking for a more secure and long term shed I would definitely recommend spending the bit more and purchasing a shiplap shed.
Otherwise it came with plenty of fixings with plenty to spare.

Fantastic climbing frame, instructions easy to follow, my little boy is so pleased. Thank you

The delivery was on time and unloaded quickly. Driver was polite & professional, explaining everything we needed to know & where to contact if we needed any further instructions.

Neil was extremely helpful and polite.

Nothing was too much trouble, and offloading was made easy.

Impressed with Neil's product knowledge, and he was very complementary over the garden build to date (shed / greenhouse combo).

A pleasant experience from start to finish.

Brian Lees
Ferndeane

Unfortunately, my experience with Waltons was very disappointing.

After returning my order on 15th July due to 8 damaged pieces out of 10, I was advised that my refund would be processed and received by 22 July. When this date passed with no refund, I had to contact Waltons again to find out what had happened.

Only after I chased the matter was I informed that a technical issue with the driver's PDA had prevented the refund from being processed. While I appreciate that technical problems can occur, what disappointed me most was that the issue was only discovered because I contacted them again. Had I not done so, I have no confidence that the error would have been identified.

The refund has now been received, and I appreciate the apology I was given. However, I spent several weeks chasing money that should have been returned automatically, causing unnecessary inconvenience and frustration.

I asked Waltons to consider a goodwill gesture in recognition of the poor customer experience, but this was declined as they felt the refund alone was sufficient resolution.

Mistakes happen, but good customer service is measured by how those mistakes are handled. Unfortunately, on this occasion, Waltons fell well short of my expectations.

Ordered a large, 2 section shed which was delivered sooner than expected, went up beautifully and looks amazing in the garden: I left the last door in a very stupid place for too long and it warped. Being more than a year later I asked if I could order a new one and they kindly offered to send one for no charge. 10/10 service, would recommend