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See what reviewers are saying

Rated 5 out of 5 stars

Professional and well organised company. Provided a good selection of vehicles with various lengths of subscription. Having decided on a nearly new Mini at a reasonable monthly rate we have been guide... See more

Company replied

Rated 1 out of 5 stars

Wagonex connected us to 'Electric Zoo' who tried to claim all sorts of damages upon return of the vehicle. We had rented the vehicle for over 6 months, and there were small superficial scratches to 1... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Fully onliine. No hard sell or annoying requirement to speak to somebody to confirm details already input online. Really easy to set up, follow up and take delivery of the ve... See more

Company replied

Rated 5 out of 5 stars

When our car recently failed catastrophically, we looked for a suitable short term 'lease.' Wagonex fitted the bill perfectly. We are very happy with our temporary ride and the friendly, considerate W... See more

Company replied

Company details

  1. Car Leasing Service
  2. Car Dealer
  3. Car Rental Agency
  4. Insurance Broker
  5. Leasing Service

Written by the company

Introducing Wagonex: A Vehicle Subscription Marketplace. Our vision is to redefine traditional vehicle ownership and create a fair, flexible and customer centric way for you to drive the vehicle you want, whenever you need it. Trusted Partners: At Wagonex, trust is at the core of everything we do. We carefully select partners who share our commitment to reliability, quality, and customer satisfaction. When you choose Wagonex, you're not just selecting a vehicle; you're partnering with a network of trusted providers dedicated to delivering an exceptional subscription experience. Choice: At Wagonex, we understand that variety is key. We work hard to ensure our customers have a wide selection of vehicles and subscription options to choose from, ensuring that your vehicle subscription is perfectly aligned with your preferences and lifestyle. Flexibility: Our subscription plans range from a minimum of 1 month up to 3 years and there’s a number of mileage packages and deposit options to choose from. Subscription provides a level of adaptability that surpasses traditional lease or PCP contracts. Experience: With 7 years of experience in the subscription industry, Wagonex takes pride in being the first car subscription provider in the UK. Our dedicated customer support team has extensive knowledge and Wagonex is here to help you every step of the way. Go on, join the car subscription revolution.


Contact info

4.2

Great

TrustScore 4 out of 5

68 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible customer service

Incredible customer service. Quick to help and resolve any possible hurdles.Every person i spoke to was knowledgable, understanding and willing to help.
Very impressed and highly recommend.

5 July 2024
Unprompted review
Wagonex logo

Reply from Wagonex

Hi Guy,

Thank you for your feedback, we do really appreciate it. We will pass on your kind words to our Customer service team.

Kind regards,
Wagonex

Rated 5 out of 5 stars

Very easy and help service

Very easy and help service, special;y if you're looking ton rent with a after just passing your test

1 July 2024
Unprompted review
Wagonex logo

Reply from Wagonex

Hi Marcus,

Thank you for your feedback. We really do appreciate your feedback and glad we were able to help you find a vehicle.

Kindest regards,
Wagonex

Rated 5 out of 5 stars

Good responses and care on the detailed…

Good responses and care on the detailed questions that I had .

9 April 2024
Unprompted review
Wagonex logo

Reply from Wagonex

Hi David,

Thank you for your feedback. We really do appreciate it and we are glad that we were able to help.

Kindest regards,
Wagonex

Rated 5 out of 5 stars

Great customer service

Great customer service, simple, helpful and professional!! Definitely use the service again.

20 March 2024
Unprompted review
Wagonex logo

Reply from Wagonex

Hi Owen,

Thank you for your feedback. We really do appreciate it and we are glad that we were able to help.

Kindest regards,
Wagonex

Rated 5 out of 5 stars

Excellent fast service xx I subscribed…

Excellent fast service xx I subscribed and am due to have a Citroen C4 delivered in April at my request xx There site was easy to use and customer service was fantastic xx so straightforward would definitely recommend xx

18 March 2024
Unprompted review
Wagonex logo

Reply from Wagonex

Hi Sarah,

Thank you for your feedback, we really appreciate it. We are glad that we were able to help.

Kindest regards,
Wagonex

Rated 5 out of 5 stars

Nice and easy

Nice and easy. I booked the car for the following week, and it was delivered to my door.
Very easy to deal with, and complete the forms. Helpful on the phone and in emails, and they answered all my questions. So far it's a good experience!

The only thing that would be nice to have, is to know where the cars are in the UK to make the delivery more efficient(if there are multiple geographical locations for the same car).

9 February 2024
Unprompted review
Wagonex logo

Reply from Wagonex

Hi Alex,

Thank you for your feedback, we really appreciate it. We are glad that we were able to help.

Kindest regards,
Wagonex

Rated 5 out of 5 stars

Great communication and easy process

Great communication and easy process. All like clockwork

5 February 2024
Unprompted review
Wagonex logo

Reply from Wagonex

Hi,

Thank you for your feedback, we really do appreciate it. We are glad that you have enjoyed your experience with us.

Kindest regards,
Wagonex

Rated 4 out of 5 stars

Lewis was very helpful throughout the…

Lewis was very helpful throughout the onboarding process. There was a good variety of cars available to choose from, and I was impressed they could arrange delivery in less than 5 working days

22 January 2024
Unprompted review
Wagonex logo

Reply from Wagonex

Hi Alan,

Thank you for your feedback, we really do appreciate it. We are glad that we were able to help.

Kindest regards,
Wagonex

Rated 5 out of 5 stars

Much easier to use than other…

Much easier to use than other subscription services, and more options. Signed up very fast without issue, and had a few questions so reached out by email. Brooke reached back out and was great, fast responses and very helpful.

8 January 2024
Unprompted review
Wagonex logo

Reply from Wagonex

Hi,

Thank you for your feedback, we really appreciate it. We are glad that we were able to help. We will be sure to pass your kind words back to Brooke.

Kindest regards,
Wagonex

Rated 5 out of 5 stars

Super quick response

Super quick response, transparent and accurate communication.

20 December 2023
Unprompted review
Wagonex logo

Reply from Wagonex

Hi,

Thank you for your feedback, we really do appreciate it. We are glad that we were able to help.

Kindest regards,
Wagonex

Rated 5 out of 5 stars

Simple and very fast service

Simple and very fast service. Very friendly staff on the phone. Simple process. Seem to have very good software interface. Car arrived on time as described

18 December 2023
Unprompted review
Wagonex logo

Reply from Wagonex

Hi Allan,

Thank you for your feedback, we really appreciate it. We are glad that we were able to help.

Kindest regards,
Wagonex

Rated 5 out of 5 stars

Excellent service

Excellent service. Fully onliine. No hard sell or annoying requirement to speak to somebody to confirm details already input online.

Really easy to set up, follow up and take delivery of the vehicle.

Quoted for insurance also and were slightly more expensive ( but not by much). There was no issue arranging separately.

Excellent service throughout.

15 December 2023
Unprompted review
Wagonex logo

Reply from Wagonex

Hi James,

Thank you for your feedback, we really appreciate it. We are glad that we were able to help.

Kindest regards,
Wagonex

Rated 5 out of 5 stars

Hidden gem for short term leases

Found this company through a Google search - one of the only ones offering 30 day lease options. They were responsive to all enquiries, courtesy calls before and after ordering and even helped me expedite the delivery of my car.

I receive the car and 3 weeks in all is going well….

1 November 2023
Unprompted review
Wagonex logo

Reply from Wagonex

Hi Arham,

Thank you very much for your feedback, we really do appreciate it! We are glad that we were able to help!

Kindest regards,
Wagonex

Rated 2 out of 5 stars

Customer service not very good

Not a very good experience overall!

I had no response or updates for two weeks after I ordered a vehicle - no information was provided by Wagonex of the ordering process at all or how it all worked - also the costs involved were not explained at all.

I had to contact the company on several occasions chasing or asking for information.

27 October 2023
Unprompted review
Wagonex logo

Reply from Wagonex

Hi Alison,

We'd like to look into this for you straight away and arrange for a member of the team to call you. If you could please provide your contact details and email address as soon as possible via Trustpilot private message that would be appreciated.

Kind regards,
Wagonex

Rated 5 out of 5 stars

Professional and well organised…

Professional and well organised company. Provided a good selection of vehicles with various lengths of subscription. Having decided on a nearly new Mini at a reasonable monthly rate we have been guided through the process every step of the way. Would highly recommend this company.

8 November 2023
Unprompted review
Wagonex logo

Reply from Wagonex

Hi there,

Thank you ever so much for your feedback. We are glad that we were able to help!

Kindest regards,
Wagonex

Rated 5 out of 5 stars

Queries were dealt with promptly and…

Queries were dealt with promptly and clearly. Brooke was very helpful!

30 October 2023
Unprompted review
Wagonex logo

Reply from Wagonex

Hi Paul,

Thank you ever so much for your feedback! We are glad that we were able to help. We will be sure to pass your kind words back to Brooke.

Kindest regards,
Wagonex

Rated 5 out of 5 stars

Simple and straightforward

Simple and straightforward , very efficient and professional to deal with !

20 October 2023
Unprompted review
Wagonex logo

Reply from Wagonex

Hi Roger,

Thank you for your feedback we do really appreciate it. We are happy that we were able to assist you.

Kindest regards,
Wagonex

Rated 5 out of 5 stars

Amy from Wagonex has been super helpful…

Amy from Wagonex has been super helpful helping me get my ID uploaded onto their system, keeping me in the loop of what's going on in the background and following up on what she said she would do. Thank you ever so much Amy for all your help!

21 September 2023
Unprompted review
Wagonex logo

Reply from Wagonex

Hi Natasa,

Thank you ever so much for your feedback! We are glad that we were able to help. We will be sure to pass your kind words back to Amy.

Kindest regards,
Wagonex

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