VWFS Rent-a-Car Reviews 

7,020
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 889 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly staff and the immaculate condition of the vehicles, ensuring that every single trip feels comfortable, safe, and entirely straightforward from start to finish. Many people also appreciate the remarkably smooth booking process, transparent rates, and exceptional customer support provided consistently throughout the entire rental period. Some reviewers were not happy with occasional communication oversights, unexpected booking reappointments, or delayed deposit processing times experienced at specific branches. Others noted that receiving clearer instructions regarding vehicle features or dealing with rare administrative hiccups required a bit of extra patience during their journey.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting a smooth, professional, and... See more

Staff

People report positive experiences with staff, highlighting that team members are consistently friendly,... See more

User experience

Consumers find user experience to be positive, highlighting an incredibly easy and straightforward process... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting staff who are consistently helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

By far the best car (actually van) hire experience I've had. Really friendly staff, brand new van, easy check out and return and £100s cheaper than other companies if you need to take a vehicle to Eur... See more

Company replied

Rated 5 out of 5 stars

Best experience Ive ever had renting a vehicle. Really pleasant, communicative, and personal service. The whole renting procedure was simple, fast and great value for money. everything was explained,... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service all round. Peter was honestly amazing, such a good bloke. He walked me through the car so nicely, took his time going over everything properly, made it all dead easy and... See more

Company replied

Rated 5 out of 5 stars

I've hired several Skoda Fabias now from VWFS - through Pulman Skoda Cramlington - from between 10 days and 4 weeks at a time for touring holidays in the Highlands & Islands of Scotland and Ireland. S... See more

Company replied


Company details

  1. Car Rental Agency
  2. also in
  3. Car Leasing Service
  4. Van Rental Agency

Written by the company

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Contact info


4.9

Excellent

TrustScore 5 out of 5

7K reviews

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No recent history of asking for reviews

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4.9

All reviews

(7,020)

840 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always a smooth and easy process will…

Always a smooth and easy process will always keep my loyalty here also very good rates on rentals.

28 September 2026
Unprompted review
VWFS Rent-a-Car logo

Reply from VWFS Rent-a-Car

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Fantastic customer service and rental

Fantastic customer service, vans always in excellent condition and clean inside and out. staff are polite and its a quick turn around. we rent every month to support my sons Go Karting and never had any issues.

25 September 2026
Unprompted review
VWFS Rent-a-Car logo

Reply from VWFS Rent-a-Car

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Great experience from pickup to drop…

Great experience from pickup to drop off.
Customer service was excellent. And the VW GTE was so much fun to drive with no concerns for over 2000 miles. Will definitely use again next time in West London UK.

30 September 2026
Unprompted review
VWFS Rent-a-Car logo

Reply from VWFS Rent-a-Car

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Second time I've hired a car from…

Second time I've hired a car from Pulman in Durham and on both occasions the service has been excellent. The price was competitive and the staff were great to deal with, I will certainly be using the company again.

30 September 2026
Unprompted review
VWFS Rent-a-Car logo

Reply from VWFS Rent-a-Car

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Highly recommended

Highly recommended, Very friendly and helpful service

30 September 2026
Unprompted review
VWFS Rent-a-Car logo

Reply from VWFS Rent-a-Car

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Great service

Great service, great price, superb vehicle, will use again.

24 September 2026
Unprompted review
VWFS Rent-a-Car logo

Reply from VWFS Rent-a-Car

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Always a pleasure to deal with VWFS car…

Always a pleasure to deal with VWFS car hire in Solihull. Polo automatic is a dream to drive and will continue to hire from them.
thanks to all for the smooth process with hiring / returning the vehicle.

25 September 2026
Unprompted review
VWFS Rent-a-Car logo

Reply from VWFS Rent-a-Car

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Excellent service, again😀

This was our third camervan rental with Clarkie’s and the experience was first class, again. We can’t recommend them highly enough

28 September 2026
Unprompted review
VWFS Rent-a-Car logo

Reply from VWFS Rent-a-Car

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Great company

Great company. Always helpful and I use them every time I come home by train. I hire a car for the weekend and Dominic will pick me up from the train station in the car and then I drop him back at the office. They are very helpful and never had a single problem with deposits or anything else.

28 September 2026
Unprompted review
VWFS Rent-a-Car logo

Reply from VWFS Rent-a-Car

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Great service!

Great service! Needed a hire car urgently at very short notice and they got it to my pick up point exactly on time. Really helpful staff. Many, many thanks.

14 September 2026
Unprompted review
VWFS Rent-a-Car logo

Reply from VWFS Rent-a-Car

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 4 out of 5 stars

Easy to hire a car

Easy to hire a car, friendly staff to assist you on doing so.
One thing I would like to see change is I understand you have to pay an insurance which is refundable at the end of the hire. However this is stated you have to pay but it would be nice to know a figure to be be hit with a fee of £850 pound on hire on the day I was shocked and thanks to a family member I was able to continue. Someone else may not be able to do this.

Apart from that the car was clean inside and out.

18 September 2026
Unprompted review
VWFS Rent-a-Car logo

Reply from VWFS Rent-a-Car

Hi there,

Thank you for taking the time to leave us a review.

We're delighted to hear that you found the rental process straightforward, that our team were friendly and helpful, and that the vehicle was presented clean and ready for your journey.

We also appreciate your comments regarding the security deposit process. Customer feedback is invaluable in helping us continually improve our services, and we've shared your comments with the relevant team for consideration.

We look forward to welcoming you back in the future.

Thank you,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service from Taylor, really clear on the process, as this was my first time hiring! Lovely well kept car, quick deposit back. Highly recommend

23 September 2026
Unprompted review
VWFS Rent-a-Car logo

Reply from VWFS Rent-a-Car

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Rent a car from vwfs each year for 4-5…

Rent a car from vwfs each year for 4-5 weeks. Always super efficient and friendly. Highly recommended.

25 September 2026
Unprompted review
VWFS Rent-a-Car logo

Reply from VWFS Rent-a-Car

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Everything was easy

The car was great and there were no hidden extras. The staff were helpful and did everything to make the whole process as easy as possible.

21 September 2026
Unprompted review
VWFS Rent-a-Car logo

Reply from VWFS Rent-a-Car

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

So glad VWFS Huddersfield is back and…

So glad VWFS Huddersfield is back and running with Peter, who has always looked after me, the service is flawless here.. the cars are always brand new and come with so many features as standard, i wouldn’t go anywhere else, Peter is the go to man.

4 September 2026
Unprompted review
VWFS Rent-a-Car logo

Reply from VWFS Rent-a-Car

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Absolutely brilliant service all round!!!

Absolutely brilliant service all round. Peter was honestly amazing, such a good bloke. He walked me through the car so nicely, took his time going over everything properly, made it all dead easy and nothing was too much trouble. Couldn’t have asked for anyone better — he was so helpful and genuine.

Everything went smooth from start to finish, proper professional and looked after me the whole way. If you’re going to the Leeds branch, ask for Peter — he’ll definitely look after you, 100%

23 September 2026
Unprompted review
VWFS Rent-a-Car logo

Reply from VWFS Rent-a-Car

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

All went perfectly

All went perfectly! Super nice and professional staff, great cars and prices. Overall very happy. Thanks

23 September 2026
Unprompted review
VWFS Rent-a-Car logo

Reply from VWFS Rent-a-Car

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

The height of great service

This was my first hire from VWFS and I can’t now imagine why I’d ever go anywhere else. I initially chose VWFS because they seemed straightforward and trustworthy—the website was detailed and clear, everything was included, unlimited mileage, no hidden costs, and easy to book. Most others would charge a premium for this level of service, but no, VWFS were actually one of the cheapest.
I then met Peter when collecting the car and he was friendly, professional and super easy to deal with. I immediately felt in safe hands and he ensured all went smoothly from start to finish. Also, the car itself was virtually new, a great spec, and was spotless—which was the icing on the cake!
I certainly won’t need to Google car hire the next time I’m in the UK, VWFS are now my go-to :)

18 September 2026
Unprompted review
VWFS Rent-a-Car logo

Reply from VWFS Rent-a-Car

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Hired the van for a warranty repair on…

Hired the van for a warranty repair on one of my other vans the guys brian and alex were very helpful when the van works ran over they were very helpful and it was no problem thanks boys

21 September 2026
Unprompted review
VWFS Rent-a-Car logo

Reply from VWFS Rent-a-Car

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Rated 4 out of 5 stars

iD Buzz

Customer service was great, even after a puncture & sorting us out with a replacement.
Van was just the right size, staff very friendly, would certainly use again.

11 September 2026
Unprompted review
VWFS Rent-a-Car logo

Reply from VWFS Rent-a-Car

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

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