VWFS Rent-a-Car - West London Reviews 

Excellent help given

Kind and Helpful.
Great Car.

What an experience!

As a personal car I drive a Toyota, but after renting a Multivan (Yr: 2026 Hybrid), it has clearly made me consider getting a VW soon as my own personal car. I don't have the confidence to charge the car via the EV option, so I only used petrol, even though I drove over 200 miles one way, but the petrol consumption was great, as the petrol used only covered about 100 miles. Overall, it was such a fantastic experience renting it from West London. The agent who assisted me, Taylor, was such a gentleman, very professional and knows his subject really well. He gave us a thorough walkthrough of the van, explaining all the features clearly and making sure we were confident before setting off. He took the time to answer all our questions and never made us feel rushed. The multivan was like new, comfortable, well-equipped, and a pleasure to drive.

The whole process was smooth and hassle-free from start to finish. Excellent customer service and a great multivan — we would highly recommend VWFS West London, and we're already thinking about renting again for another trip.

I collected the car on 23 rd July and it was upgraded to Karoq .
It proved to be an excellent can . It handles well and it has excellent luggage Space . It made the trip to Northwich and the Lake District very enjoyable .

Very easy service and to deal with - great vehicle. Couldn’t fault.

⭐⭐⭐⭐⭐

We rented a Grand California from West London and the whole experience was absolutely brilliant from start to finish.

Dave was epic! The handover was completely on point – he took the time to explain everything clearly and made sure we felt confident before setting off. You can tell he genuinely cares, and he thinks of all the little extras that make a huge difference to your trip.

The van itself was immaculate and perfectly prepared, making our adventure completely stress-free.

If you’re thinking about hiring a campervan, forget all the other campervan rental companies – just speak to Dave. The service, attention to detail, and overall experience are second to none. We wouldn’t hesitate to book with him again and will be recommending him to everyone.

Citygate, if you ever lose Dave, you’ll lose the magic. He’s an absolute credit to your team and the reason this experience was so memorable.

Thanks again, Dave – you made the whole experience fantastic!

our second time renting from VWFS West London. Excellent service and car was ready and waiting for us. Easy collect and return procedures.

Great experience!

We had a fantastic experience renting a camper van from VWFS West London. The camper van was clean, comfortable, well-equipped, and a pleasure to drive.

A special thank you to Dave, who was incredibly friendly, professional, and helpful. He gave us a thorough walkthrough of the van, explaining all the features clearly and making sure we were confident before setting off. He took the time to answer all our questions and never made us feel rushed.

The whole process was smooth and hassle-free from start to finish. Excellent customer service and a great camper van—we would highly recommend VWFS West London and will definitely be back.

We had an amazing experience renting a camper van for our recent family camping trip to the Lake District. From the moment we picked up the van, the team at VWFS West London was friendly, welcoming, and incredibly helpful.

The staff gave us a thorough demonstration of the vehicle and explained all of the camper van’s facilities clearly, which made us feel confident and well-prepared before setting off. Their patience and attention to detail really enhanced our experience.

We were a family of four, including a one-year-old and a four-year-old, and the camper van was comfortable and well-equipped for all of us. The children thoroughly enjoyed the adventure, and it made for a memorable family holiday.

Thank you Dave and the whole team at VWFS West London for providing such excellent service and making our trip so enjoyable. We would highly recommend this company to anyone looking for a hassle-free camper van rental. Five stars all the way!

We wanted to experience the camper van and this was the best thing ever. Dave ensured we were all up to date with information needed. took time to answer all the questions we had. excellent customer service

I’ve not found a better rental solution anywhere in the world than these guys. Dave is an absolute gentleman, always goes above and beyond. I don’t understand why more rental companies can’t be like this! Thanks team 🙏🙏

Pleasantly peaceful and very professional experience. It has been grand to feel worth while.
Thank you.

Sorry for not remembering your name,

You are awesome.

Thank you for your elp, understanding and making whole process swift.

Thank you.

As always, I’ve rented a few times now rent a car at Skoda, and even booked in another car for August, the team are great, exceptional service as always to the team and David especially, making the process so seamless. Highly recommend booking in with them and giving them a visit at the branch in west London.

From start to finish it was an amazing experience especially with our dealings with David Reed who was always available even after hours. Thank You!

We rented 3 camper vans and the experience was perfect from start to finish. The vans were in spotless condition and the team at Citygate made sure the pickup and dropoffs were smooth despite us being a large group.

Everything was so easy and straightforward compared to the mainstream car rental companies.
The car was clean and in great condition.
The staff in the office and in the parking area were really helpful.
Great value.
My new goto for UK car hire.

Excellent service, excellent value for money.. Dave is super friendly and made the process of hiring the car very straight forward..

Rented a VW Passat Estate, brand new and good price too. Dave is exceptional at customer service, he so friendly and makes sure of the detail, so that it's all ready for when you arrive for pick-up no fuss.

I have used VWFS several times. They are really fast, very efficient, incredibly friendly with excellent service. After many years using Europcar and being constantly frustrated by lack of customer focus, pressure to upgrade/upsell it is very refreshing and I will never go back!

Great service, great car, very fair price. I would recommend this and I certainly will use them again.