Thank you Channon and Paul for a first class service as usual. We have rented a car from VWFS on numerous occasions and have never had any problems always getting a car that meet our needs. Channon a... See more
Company replied
Location
Switch locationUnit 2 South Area, Farthing Road, Farthing Road, IP15AP Ipswich, GB
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See what reviewers are saying
Shannon and Paul could not have been more helpful throughout the whole process. We were struggling to find a suitable car to take to France through other national companies. We came across VWFS and p... See more
Company replied
I chose VWFS for their transparency in pricing - the quote didn't spiral out of control with lots of hidden add on charges. Although I booked after office hours on a Friday I got exactly the car I exp... See more
Company replied
After being let down by 2 National car hire firms. I found VWfs locally. We were on holiday in a motorhome but didn’t want to use it for days out etc so decided to hire a car. The staff were very help... See more
Company details
Written by the company
We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.
Contact info
Unit 2 South Area, Farthing Road, Farthing Road, IP15AP, Ipswich, United Kingdom
4.5
Excellent
78 reviews
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Easy to hire a car
Easy to hire a car, friendly staff to assist you on doing so.
One thing I would like to see change is I understand you have to pay an insurance which is refundable at the end of the hire. However this is stated you have to pay but it would be nice to know a figure to be be hit with a fee of £850 pound on hire on the day I was shocked and thanks to a family member I was able to continue. Someone else may not be able to do this.
Apart from that the car was clean inside and out.
18 September 2026
Unprompted review
Reply from VWFS Rent-a-Car - Ipswich
Hi there,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found the rental process straightforward, that our team were friendly and helpful, and that the vehicle was presented clean and ready for your journey.
We also appreciate your comments regarding the security deposit process. Customer feedback is invaluable in helping us continually improve our services, and we've shared your comments with the relevant team for consideration.
We look forward to welcoming you back in the future.
Thank you,
VWFS Rent-a-Car
Good & thorough
Very pleased with my Hire car experience at VWFS.
Good service and very thorough.
Nice to actually get the car you ordered.
Possible only downside them not being open at the weekend, Saturday am would be useful.
24 August 2026
Unprompted review
Reply from VWFS Rent-a-Car - Ipswich
Hi there,
Thank you for taking the time to leave us a review.
We're delighted to hear you had a positive experience with VWFS Rent-a-Car and that our team provided a good, thorough service. It's also great to know you received the vehicle you ordered and that everything met your expectations.
Thank you as well for your feedback regarding weekend opening hours. We're always keen to understand how we can make the rental experience even better, and we'll share your comments with the relevant teams as part of our ongoing service reviews.
We appreciate your feedback and look forward to welcoming you back again soon!
Thank you,
VWFS Rent-a-Car
Great experience start to finish
Great experience start to finish. Though the deposit was high but at least they took a debit card which was ideal in my case.
10 August 2026
Unprompted review
Reply from VWFS Rent-a-Car - Ipswich
Hi there,
Thank you for taking the time to leave us a review.
It's great to hear that you had such a positive experience with us from start to finish. We're pleased that our rental process worked well for you.
We also appreciate your feedback regarding the deposit amount. We've passed this onto the location team.
We look forward to welcoming you back in the future.
Thank you,
VWFS Rent-a-Car
Reply from VWFS Rent-a-Car - Ipswich
Hello,
Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.
Many thanks,
VWFS Rent-a-Car
So easy & staff are amazing
This is the thrid time I have booked a car with VWFS - Shannon is so efficient and made the whole process so easy. Thank you guys :)
10 July 2026
Unprompted review
Reply from VWFS Rent-a-Car - Ipswich
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Thank you Channon and Paul for a first…
Thank you Channon and Paul for a first class service as usual. We have rented a car from VWFS on numerous occasions and have never had any problems always getting a car that meet our needs. Channon and Paul are very helpful. We would highly recommend these guys. Once again Thank you for an excellent service. Jan & Kev
30 June 2026
Unprompted review
Reply from VWFS Rent-a-Car - Ipswich
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Great service by Channon and Paul.
Great service by Channon and Paul.
Always really helpful and manage to sort me out at short notice.
Have no hesitation in recommending them
26 May 2026
Unprompted review
Reply from VWFS Rent-a-Car - Ipswich
Hello – isn’t this great!
Thanks for sharing your positive comments with us! We’re glad we were able to meet your expectations and offer you a great rental experience.
Many thanks,
VWFS Rent-a-Car
Far from a real rental company
there was no customers parking on site, the contract had no previous scratches of the car on the form, it took a while to check out and the return was even worse as if not returned before closing time on Friday I would have been charged for 2 extra days.
29 January 2026
Unprompted review
Reply from VWFS Rent-a-Car - Ipswich
Hello,
Thank you for sharing your feedback with us.
We're sorry to hear that we didn't meet your expectations on this occasion.
We want to ensure that all of our customers feel fully informed. Thanks to your feedback, we are currently exploring ways to make parking facilities clearer on our website.
Hopefully our team can welcome you back in the future to provide the hassle-free service you were looking for.
Thank you,
VWFS Rent-a-Car
Shannon - Ipswich Branch
Shannon at the Ipswich branch was super helpful. All my questions were answered and the handover was done efficiently!
23 January 2026
Unprompted review
Reply from VWFS Rent-a-Car - Ipswich
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Excellent Service
Shannon and Paul could not have been more helpful throughout the whole process. We were struggling to find a suitable car to take to France through other national companies. We came across VWFS and popped in to make enquiries and came out with the car we needed at a fantastic price. These guys were very patient with our endless questions about taking the car abroad. The car was as described and suited our needs perfectly . Shannon gave us our detailed explanation on pick up and Paul was fantastic on the car return.
We have already told our friends and family about the service and would not hesitate to use again. Thank you.
30 December 2025
Unprompted review
Reply from VWFS Rent-a-Car - Ipswich
Hi there!
Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!
Many thanks,
VWFS Rent-a-Car
Great service, price and a lovely car to drive
Thank you to Shannon who was on the phone to answer questions and then there when we picked up and dropped off the car. She made everything easy and seamless.
The car was fantastic and a pleasure to drive (with 4 adults and luggage for several weeks we needed a sizable boot).
I would happily recommend and would use again.
26 September 2025
Unprompted review
Reply from VWFS Rent-a-Car - Ipswich
Hello,
Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.
Many thanks,
VWFS Rent-a-Car
Wow Wow
Wow Wow from booking it to arrival at the lovely showroom what an experience the lovely Shannon was on hand to process me and than handed over to fred to showed me around the car and controls, car was clean new and just a pleasant drive- i use Enterprise but will now be moving over to these guys.5*
8 October 2025
Unprompted review
Reply from VWFS Rent-a-Car - Ipswich
Hi there!
Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!
Many thanks,
VWFS Rent-a-Car
I needed a larger SUV to take my family…
I needed a larger SUV to take my family on a long trip, I was able to hire a seven seat Skoda which was ideal. The pick up and drop off was a smooth experience with very friendly staff.
5 September 2025
Unprompted review
Reply from VWFS Rent-a-Car - Ipswich
Hi there!
Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!
Many thanks,
VWFS Rent-a-Car
Great service
Made a last minute hire and was really pleased with how simple they made everything. Good prices and would definitely use again in the future.
4 August 2025
Unprompted review
Reply from VWFS Rent-a-Car - Ipswich
We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!
Paul and Shannon were fantastic!!
Paul and Shannon were fantastic and looked after everything.
23 July 2025
Unprompted review
Reply from VWFS Rent-a-Car - Ipswich
We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!
Used several times
Used several times. Good people, good cars, no dodgy conditions in small print, straight forward. Wouldn't go anywhere else.
1 June 2025
Unprompted review
Reply from VWFS Rent-a-Car - Ipswich
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
Straight forward and easy hire
Visited vw ipswich pre booked hire car, was seen by car hirer employee who was very helpfull and gave me information and prices, Picked up vehicle from hire firm was seen by a young ladywho sorted out all paper work and gave excellent service
3 July 2025
Unprompted review
Reply from VWFS Rent-a-Car - Ipswich
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
Paul and Shannon were really helpful…
Paul and Shannon were really helpful and positive when I was without a vehicle
28 May 2025
Unprompted review
Reply from VWFS Rent-a-Car - Ipswich
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
1st class service at VWFS
I chose VWFS for their competitive pricing. The staff were very helpful at start and finish of the rental. Will definitely use them again.
16 May 2025
Unprompted review
Reply from VWFS Rent-a-Car - Ipswich
We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!
5 star service
5 star service, the team where efficient in setting up my rental and delivery of the car to us. It was easy process and 100% coming back to Paul and Shannon when we next need a car for a couple of days.
24 January 2025
Unprompted review
Reply from VWFS Rent-a-Car - Ipswich
We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!
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