Fantastic earrings. Great quality and super sparkly. Product 5 stars overall rating 4 because they did take a while to be delivered.
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Review summary
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Reviews shaping this summary
I bought a ring from Voogmechic for my daughter's birthday and to say i delighted is an understatement, I am absolutely thrilled. The delivery was speedy, the ring is beautiful, the stone is a stu... See more
I have purchased multiple items from them and never had any issues! They communicate well, are professional and friendly. Tracking updates provided and never had issues. Their jewelery is of high... See more
Company replied
I recently purchased a moissanite diamond cross pendant and am highly impressed by its superior quality and beauty. The sparkle of the diamonds is stunning. I recommend this site to anyone looking for... See more
Company replied
Company details
Written by the company
At VOOGME, our commitment is crystal clear: to deliver exceptional, high-quality jewelry at the right price. Our journey is inspired by passion, a love for conscientious moissanite jewelry, and the belief that elegance should be within everyone's reach.
Contact info
ROOM A1, 11/F WINNER BUILDING,36 MANYUE STREET, HUNG HOM,KOWLOON, 999077, Hong Kong, Hong Kong
- support@voogmechic.com
- www.voogmechic.com
4.3
Excellent
232 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 8% of negative reviews
Typically replies within 1 month
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their response to a problem with a ring…
their response to a problem with a ring was very quick, which I appreciated now I’m just waiting to see when I was receive my two orders for the quality of the rings, but so far everything has been very good
4 November 2024
Unprompted review
Customer service is outstanding
Customer service is outstanding! Requests are answered promptly and respectfully. I received my ring today Nov 1. The stones sparkle like diamonds. I am so pleased with my purchase. You have my complete trust in your company. Thank you for my stunning, diamond look-a-like ring.
1 November 2024
Unprompted review
Needed to return earrings I ordered
Needed to return earrings I ordered, took just a little while, but I did receive my refund. Customer support very nice and respectful to me.
Thank You,
18 October 2024
Unprompted review
I love how responsive and professional…
I love how responsive and professional this Company is. My ring lost 2 rocks, I reached out to customer service and they ordered a replacement the next day. I'm forever their customer.
30 September 2024
Unprompted review
Reply from Voogmechic
Dear Customer,
Thank you for your kind words! We're thrilled to hear that our customer service team was able to assist you promptly and efficiently. We're committed to providing the best service and are glad you're satisfied. We look forward to serving you for years to come!
Sincerely,
Voogmechic Team
I love my rings
I love my rings. Order came in a timely manner however, I did have an issue with losing a stone and customer service was spectacular. I was shipped a replacement immediately. I was very impressed with their customer service and their timely reply. Will definitely use them again.
1 October 2024
Unprompted review
Reply from Voogmechic
Dear Customer,
We're delighted to hear that you're happy with your rings and our customer service! Your satisfaction is our top priority, and we're glad we could resolve the issue quickly. We appreciate your trust and look forward to serving you again in the future. Thank you for choosing us!
Sincerely,
Voogmechic Team
My beautiful ring arrived as specified, in 19 days.
I ordered a beautiful, radiant-cut, 5.5 ct Moissanite ring in 14k gold, and I do love it! I found customer service to be extremely polite and helpful, and they always got back to me within 24 hours, sometimes sooner. I had contacted them to ask if my ring could be made larger than the sizes offered (I needed an 11 and a half)) and they wrote back yes, and that there would be no extra charge! I had also written to ask when it would be arriving, and got a prompt response saying it would arrive the next week after my message. When I received it, I had trouble finding the '14k' engraving mark inside the band, and got a quick response with a picture of another ring's engraving in its band so I knew where to look. The engraving in mine was there, but was lightly engraved so I had to use my magnifying glass to see it. But it's there! I received it exactly 19 days after my placing the online order, which I think is fine for something coming from China to the States. The packaging was gorgeous, not that that part is so important. But it was, if you are giving it as a gift. I was nervous ordering from a company I did not know, but my ring is sparkly and gorgeous and I will be a repeat customer! Thank you, Voogme!
19 September 2024
Unprompted review
Reply from Voogmechic
Dear Customer,
Thank you so much for your wonderful review and for choosing Voogme! We're thrilled to hear that you're in love with your radiant-cut Moissanite ring and that our customer service met your expectations. We appreciate your patience with the engraving and are glad you found it with the help of our team. We're honored to have earned your trust and look forward to serving you again in the future. Your happiness with our products and services is what makes our work worthwhile. Thank you for your support, and we can't wait to see you again at Voogme!
Sincerely,
Voogmechic Team
Great product and excellent customer support. I recently purchased a pair of diamond…
I recently purchased a pair of diamond stud earrings. I ordered in gold setting and then wanted to exchange for the silver. I then received silver and they were beautiful.
I recently had an issue with the earring post.
In both cases, for exchange / post, I contacted customer support. In both cases they were extremely helpful and very responsive. They first made the exchange with no hassle and most recently offered a replacement for the broken post.
I have to say that I rarely receive this type of customer support so I’m very impressed.
Additional, the earrings are stunning.
I highly recommend this company and the products they offered.
14 August 2024
Unprompted review
Reply from Voogmechic
Dear Customer,
Thank you so much for your wonderful review! We’re thrilled to hear that you love your stud earrings and that our customer support team was able to assist you so effectively. We strive to provide a hassle-free experience, and it's great to know we met your expectations.
Your recommendation means a lot to us, and we're glad you're enjoying your stunning earrings. If you ever need anything else, don’t hesitate to reach out!
Best regards,
Voogmechic Team
Love the items I have… Amazing jewellry
Love the items I have bought....excellant craftsmanship! Your advertising is on the nose. Packaging is wonderful...you KNOW you have bought from a company that cares. It's in beautiful boxes.
3 September 2024
Unprompted review
Reply from Voogmechic
Dear Customer,
Thank you for your kind words! We're glad you love the items and appreciate the quality and packaging. Your satisfaction is important to us, and we're here to make sure you're happy with your purchase. We look forward to serving you again!
Warm regards,
Voogmechic Team
We get compliments all the time when…
We get compliments all the time when wearing our jewelry. It even came with a certificate. Their customer service is also A+ to deal with.
25 December 2023
Unprompted review
Reply from Voogmechic
Dear Customer,
Thank you for your glowing review! We're delighted to hear that you're enjoying your jewelry and receiving compliments. We appreciate your recognition of our customer service and the certificate that came with your purchase. We're here to ensure your experience is top-notch.
Warm regards,
Voogmechic Team
I loved my 14kt gold moissanite stud…
I loved my 14kt gold moissanite stud earrings. They look amazing and customer service is excellent.
I can’t wait to receive the rings I bought as I’m sure I’ll be just as happy and excited with them. Will definitely be buying again.
3 September 2024
Unprompted review
Reply from Voogmechic
Dear Customer,
Thank you for your wonderful review! We're thrilled you love your 14kt gold moissanite stud earrings and find our customer service excellent. We're confident you'll be just as happy with your rings. Looking forward to serving you again!
Warm regards,
Voogmechic Team
I was missing one of the rings I…
I was missing one of the rings I ordered and customer service was very helpful. They responded immediately and we checked things on both ends. They put in a new order for the missing item and shipped it right away. I won’t hesitate to order from Voogmechic again.
1 September 2024
Unprompted review
Reply from Voogmechic
Dear Customer,
We're glad to know that you're looking forward to your new rings and are confident that you'll be just as pleased with them. Your trust in Voogmechic means a lot to us, and we can't wait to help you with your future purchases.
Warm regards,
Voogmechic Team
earrings
Took over 3 months to resolve an issue but it did get resolved. Company made it right by replacing the item.
7 May 2024
Unprompted review
Reply from Voogmechic
Dear Customer,
We're sorry for the confusion regarding your return and exchange. It appears that you returned the package to the wrong address, so we didn't receive the product.
We're committed to processing the refund and exchange promptly once we have the item. But if the package can't be returned to us, then that's fine, we don't hold our customers responsible for the loss. We will help you with the exchange as you previously requested.
We appreciate your feedback and are dedicated to improving our service. We look forward to your response to help us make this right.
Best regards
VOOGMECHIC is extraordinary!
VOOGMECHIC has been the epitome of excellent customer service. I made two special requests regarding the earrings I purchased and they delivered prompt, exceptional offers to solve my problem. Their product is great and they are beyond responsive. Don’t hesitate to purchase from them.
1 August 2024
Unprompted review
Reply from Voogmechic
Dear Customer,
Thank you for your outstanding review! We're thrilled to hear about your positive experience with our customer service and products. Your satisfaction is our top priority, and we're glad we could accommodate your special requests. We look forward to serving you again!
Best regards
Beautiful earrings and great customer support!
The products are beautiful and hard to tell from a real diamond. I did have an issue with the clasp of one earring and it fell off and was lost, however customer service was very helpful and responded in a timely manner to replace with a new pair with a different screw clasp. Fingers crossed this works as I really love the earrings.
6 August 2024
Unprompted review
Reply from Voogmechic
Dear Customer,
We're so glad to hear that you're enjoying our jewelry! It's always a bummer when a little mishap like a lost earring occurs, but it sounds like we were able to step in and help out quickly. We're happy to know that you're looking forward to your new rings and that you're eager to make another purchase from us. Your satisfaction is our top priority, and we can't wait to see what catches your eye next time!
Best regards
Reply from Voogmechic
Appreciate your kind words and we are thrilled to hear that you enjoyed your experience with us!
Warm regards,
Voogmechic Team
Thrilled Customer
I have ordered a number of pieces of jewelry from Voogmechic and am thrilled. The quality is outstanding and the stones sparkle! When I had a minor problem with the clasp on an earring, their customer service was beyond helpful. They immediately replaced the pair. I’ll be buying more!
15 July 2024
Unprompted review
Reply from Voogmechic
Dear Customer,
Appreciate your lovely feedback! We're delighted to hear that you're thrilled with your Voogmechic jewelry and that our customer service met your expectations by promptly addressing the issue with the earring clasp.
Thank you for your kind words and continued support!
Warm regards,
Voogmechic Team
Return Customer
Lovely items. On my fourth purchase. Customer service excellent with queries. Thank you
29 July 2024
Unprompted review
Reply from Voogmechic
Dear Customer,
Appreciate your lovely feedback! We are thrilled to hear that you have enjoyed your shopping experience with us!
Best regards
Very nice earrings
Very nice earrings. One came along with a defekt screw. After contacting the customer service I have got immediately an answer for a replacement of the screw. Excellent service.
17 July 2024
Unprompted review
Reply from Voogmechic
Dear Customer,
We're glad to know that you're pleased with your earrings and found our customer service to be excellent. Thank you for your positive feedback! We always aim to provide a quick and helpful response to any issues our customers may have. We're here to ensure your shopping experience is smooth and satisfactory. We appreciate your trust and look forward to assisting you with any future purchases.
Best regards
Great after sales service
Beautiful products, I have purchased multiple items and the customer service and follow up is exceptional! even if you have an issue, they fix it, quickly!
Highly recommend this fabulous online store!
17 July 2024
Unprompted review
Reply from Voogmechic
Dear Customer,
Thank you for your wonderful review! We're delighted to hear that you're happy with your purchases and found our customer service to be exceptional. We're committed to providing the best shopping experience for our customers and are always here to help with any issues promptly. We appreciate your support and look forward to serving you again!
Best regards
Great jewelry and customer service!
I have purchased several things from Voogme (rings, bracelets, and earrings). All items looked great and well designed. I loved the box and certificate that came with them. I ran into an issue with one of the earrings and the customer service was responsive, polite, understanding, and quick to resolve the issue and send me a replacement. Overall, a pleasant shopping experience and I have been enjoying all my jewelry!
19 June 2024
Unprompted review
Reply from Voogmechic
Dear Customer,
Thank you for your positive review! We're thrilled to hear that you're enjoying your Voogme jewelry and found our customer service to be responsive and helpful. We strive to ensure every customer has a pleasant shopping experience and are glad we could promptly resolve any issues. We appreciate your business and look forward to helping you with your future jewelry needs!
Warm regards,
Voogmechic Team
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