Volksmaster Reviews 

574
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, knowledgeable, and helpful during every visit, ensuring that drivers feel completely supported. People deeply appreciate the clear communication throughout the process, noting that detailed inspection videos, complimentary car washes, and transparent pricing make the entire experience remarkably reliable and straightforward. However, some reviewers were not happy with unexpected high costs, expensive diagnostic fees, and occasional scheduling delays experienced during vehicle servicing. A few consumers also mentioned frustrating communication breakdowns, perceived overcharging for unnecessary repairs, and problems that required extra attention to resolve properly.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting friendly staff, efficient repairs, and helpful video... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional and welcoming... See more

Price

Consumers find prices to be very reasonable, competitive, and offering exceptionally good value. Reviewers... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting great communication and helpful... See more

Quality

Customers had positive experiences with quality, often describing the work as first class and completed to a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car booked in for routine oil service and haldex oil change with pump clean. First rate service from dropping it off at reception to picking it up afterwards. Very informative health check video... See more

Company replied

Rated 5 out of 5 stars

Volksmaster offers a different service than most garages. I only went for an oil change yet my vehicle was fully inspected with no extra cost added to the oil change. The staff are helpful, friendly a... See more

Company replied

Rated 5 out of 5 stars

Booked our Mercedes A220 in for a full service at Volksmaster HEYWOOD. Professional thorough and friendly service all round from their staff .. reasonable prices and a complimentary car wash to fini... See more

Company replied

Rated 5 out of 5 stars

First class as always. I've been visiting Volksmaster since moving to Bury in 2001, having owned a couple of VW Golfs, an Audi A5 and two Audi Q7s. Very knowledgeable and helpful and experts with the... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Auto Restoration Service
  5. Car Service
  6. Vehicle Inspection

Written by the company

Welcome to Volksmaster – Your Trusted German Car Specialists Volkswagen, Audi, BMW, Mercedes, Mini, Seat, Škoda & German Car & VAG Specialists We’re a family-run business known for expert servicing, transparent none premium pricing and thousands of happy customers. With four branches in Oldham, Bury, Heywood and our Van Centre in Oldham, we specialise in German vehicle servicing and repairs In Oldham, Bury, Heywood & Manchester Areas. Our expert technicians, with 30+ years of experience, ensure top-quality maintenance, repairs and MOTs for all makes and models. Confidence in Quality – That’s the Volksmaster Promise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

574 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(574)

314 reviews in the last 12 months

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Rated 5 out of 5 stars

A much better alternative to VW Main Dealers

Superb service all around. Lovely staff, great communication, great offers including discount on MOTs etc.

I've switched from main dealer servicing to Volksmaster Bury for future work on my 23 plate Golf.

20 March 2026
Unprompted review
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Reply from Volksmaster

Hi Scott, it's great to welcome you aboard. Thanks so much for your trust and business as well as the 5-Star review :)

Rated 1 out of 5 stars

I put my car in for a diagnostics to…

I put my car in for a diagnostics to find out what was wrong with my car they told me it was the head needed skimming water pump cam belt changing wanted 3500 to fix it I tuck my car back 100 pound it cost me for the diagnostic I then took my car to another garage to be looked at and it was not what they said it was the turbo and the price to fix my car was a lot cheaper then they quoted me this company was telling me work needed doing when it didn’t they want me to pay for work that didn’t even need fixing

23 November 2025
Unprompted review
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Reply from Volksmaster

Hi Sean, you came into us 3 months ago to apply to have the repair carried out by your warranty. We stand by our findings and stress that the work does require completing. There is a huge difference between a temporary repair and a correct repair :)

Rated 5 out of 5 stars

Transparent pricing and good…

Transparent pricing and good communication. The video walk around of my car was clear and they took the time to go through the diagnostics. Definitely recommend.

20 March 2026
Unprompted review
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Reply from Volksmaster

Thank you for the 5-Star review - We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Once again I bring to you a 5 star…

Once again I bring to you a 5 star rating for Volksmaster. This time I had the pleasure of entrusting the experts with rectifying a couple of bodywork issues on my Golf GTi. From start to finish, I was kept in the loop, there was no fuss and was delighted with the service. I cannot recommend Volksmaster highly enough and I will certainly be calling on their expertise again.

16 March 2026
Unprompted review
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Reply from Volksmaster

Hi Chris, we are pleased you were happy with our services and quality of repair. Thank you for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

Quality again at Bury!

Once again used Bury branch, this time for MOT. Dropped off pre 8am and picked up at 9. Most efficient garage I have ever dealt with. Clean bill of car health for another year. Thanks to all staff once again, friendly and knowledgable.

17 March 2026
Unprompted review
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Reply from Volksmaster

Hi, we are pleased you were happy with our services! thank you for the 5-Stars :)

Rated 5 out of 5 stars

Always use Volkmaster for my services…

Always use Volkmaster for my services and first time for MOT. Always provide a very good service. Pick up and drop off is also very handy

19 March 2026
Unprompted review
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Reply from Volksmaster

Hi Johnny, thanks so much for the 5-Star review, we are pleased you were happy with our services :)

Rated 5 out of 5 stars

Bury - Component replacement and MOT

Recently used the Bury branch for new shocks, pads and MOT for my car. Work was done quickly at a good price. Overall experience was great. Definitely recommended

18 March 2026
Unprompted review
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Reply from Volksmaster

Many thanks for the 5-Star review, Josh! We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Bury garage

This is my 'go to garage'. Have been looking after my car for years. They do a great job and are always ready to go the extra mile.

16 March 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Thank you for the 5-Stars and great comments. We are pleased you were happy with your visit :)

Rated 5 out of 5 stars

Great garage

Great garage, carried out the repairs to a satisfactory standard even washed and valeted the car afterwards little bit pricier than other garages but you get a decent warranty and professional work so no worries about the work carried out as is missing from a lot of other garages these days.

16 March 2026
Unprompted review
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Reply from Volksmaster

Many thanks for your great comments, Chris! We are pleased you're happy with our services :)

Rated 5 out of 5 stars

Excellent, friendly service

I've been going to VolksMaster whenever my car is out of warranty for over 30 years and never been disappointed. Since Pentagon, the SEAT dealer, disappeared from Oldham, I've been left with no choice but I feel Volksmaster's work is better value for money and more friendly anyway. If they do recommend something extra needs doing it always feels genuinely necessary. Very happy to recommend them.

17 March 2026
Unprompted review
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Reply from Volksmaster

Hi Richard, we aim to offer a better, more friendly and trust-worthy service at a fraction of the cost than the main dealer and we are pleased this has resonated with you. Thanks for the support and amazing 5-Star review :)

Rated 5 out of 5 stars

Oldham and van centre

Oldham and van centre. The team that did the MOT on my van were great. This isn't my first visit and to be honest wouldn't take my canpervan any where else. They are friendly. Keep you informed most important they care.

14 March 2026
Unprompted review
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Reply from Volksmaster

Thank you for your loyalty, continued support and great comments! We are pleased you are happy with our services :)

Rated 5 out of 5 stars

First class service

Easy process to book a service and MOT. Excellent updates including the video of the car.
Friendly and professional, would recommend anyone considering a VW service to try here first.

16 March 2026
Unprompted review
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Reply from Volksmaster

Thank you for your great comments and 5-Stars both :)

Rated 5 out of 5 stars

Great service

Great service, very happy
Thank you

10 March 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Thank you for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

Audi a3 service and mot

Booked service and mot with the Bury branch. Also had brake fluid changed and air-conditioning serviced. Given price when booking in . Rear shock absorbers leaking,the car dud have a bit of a wobble on so not unexpected. Steve sent a video of the cars health check and a quote for the extra work . All done to the usual high standard car feels like a new one again . Would highly recommend volksmaster the staff a really helpful and keep you up-to-date with the progress. Thanks again

11 March 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi Ste, thank you for taking the time to leave these great comments and 5-Stars! We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Volksmaster…

Volksmaster offers a different service than most garages. I only went for an oil change yet my vehicle was fully inspected with no extra cost added to the oil change. The staff are helpful, friendly and polite and Kat makes an excellent coffee. The bill was fully itemised and a complete breakdown given. I would recommend Volksmaster over a main dealer.

12 March 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi Sonny, thanks so much for taking the time to leave us a 5-Star review - We are pleased you are happy with our services and of course, Kats excellent coffees :)

Rated 5 out of 5 stars

My 26 year old Audi S3 went in for the…

My 26 year old Audi S3 went in for the CV boot repair that was picked up when I had my cam belt and water pump replaced. Nick as ever was really helpful and went the extra mile as sourcing parts for modern classics cars is not easy. Mandy as always kept me up to date and provided the best support and customer service you could ask for. Thanks to Nick, Mandy and all the team at Oldham Ashton Road branch, you have done me proud yet again. The only place I will take my Audi’s.

10 March 2026
Unprompted review
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Reply from Volksmaster

Hi David, thank you for the 5-Star review and great comments. We have passed your review onto Nick and Mandy in the branch, they are over the moon! :)

Rated 5 out of 5 stars

Perfectly fair MoT

As always, perfectly fair the MoT. A personal touch is appreciated in terms of the receptionist.

9 March 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Thank you so much for taking the time to leave us a 5-Star review :)

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