Volksmaster Reviews 

576
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, knowledgeable, and helpful during every visit, ensuring that drivers feel completely supported. People deeply appreciate the clear communication throughout the process, noting that detailed inspection videos, complimentary car washes, and transparent pricing make the entire experience remarkably reliable and straightforward. However, some reviewers were not happy with unexpected high costs, expensive diagnostic fees, and occasional scheduling delays experienced during vehicle servicing. A few consumers also mentioned frustrating communication breakdowns, perceived overcharging for unnecessary repairs, and problems that required extra attention to resolve properly.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting friendly staff, efficient repairs, and helpful video... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional and welcoming... See more

Price

Consumers find prices to be very reasonable, competitive, and offering exceptionally good value. Reviewers... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting great communication and helpful... See more

Quality

Customers had positive experiences with quality, often describing the work as first class and completed to a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car booked in for routine oil service and haldex oil change with pump clean. First rate service from dropping it off at reception to picking it up afterwards. Very informative health check video... See more

Company replied

Rated 5 out of 5 stars

Volksmaster offers a different service than most garages. I only went for an oil change yet my vehicle was fully inspected with no extra cost added to the oil change. The staff are helpful, friendly a... See more

Company replied

Rated 5 out of 5 stars

Booked our Mercedes A220 in for a full service at Volksmaster HEYWOOD. Professional thorough and friendly service all round from their staff .. reasonable prices and a complimentary car wash to fini... See more

Company replied

Rated 5 out of 5 stars

First class as always. I've been visiting Volksmaster since moving to Bury in 2001, having owned a couple of VW Golfs, an Audi A5 and two Audi Q7s. Very knowledgeable and helpful and experts with the... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Auto Restoration Service
  5. Car Service
  6. Vehicle Inspection

Written by the company

Welcome to Volksmaster – Your Trusted German Car Specialists Volkswagen, Audi, BMW, Mercedes, Mini, Seat, Škoda & German Car & VAG Specialists We’re a family-run business known for expert servicing, transparent none premium pricing and thousands of happy customers. With four branches in Oldham, Bury, Heywood and our Van Centre in Oldham, we specialise in German vehicle servicing and repairs In Oldham, Bury, Heywood & Manchester Areas. Our expert technicians, with 30+ years of experience, ensure top-quality maintenance, repairs and MOTs for all makes and models. Confidence in Quality – That’s the Volksmaster Promise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

576 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(576)

316 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent job

Excellent job
Videos of your vehicle which shows all the parts that need replacing, don’t get that on a back street garage.
Can’t complain about the price with how much work was done to a top standard with no fuss, better than the main dealer garages

18 May 2026
Unprompted review
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Reply from Volksmaster

Hi Mike, we are pleased you were happy with our services. Thanks for taking the time to leave us a 5-Star review! :)

Rated 5 out of 5 stars

Golf service

Was able to book Golf in easily and with no fuss. Staff very helpful from customer service to technicians. Very thorough service with helpful advice. Very pleased with all work carried out and will use again.

15 May 2026
Unprompted review
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Reply from Volksmaster

Many thanks for taking the time to leave us a 5-Star review, Andrew! We are pleased you were happy with our services :)

Rated 3 out of 5 stars

Was told I need new front break discs…

Was told I need new front break discs and pads and quoted £456 😳
I decided to get the discs and pads myself for £110
Had a mechanic fit them for £60
£170 all together
The mechanic told me one of my old pads were fitted the wrong way round
How did volksmaster not see this? 🤔

17 May 2026
Unprompted review
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Reply from Volksmaster

Hi Mark, this isn't necessarily true. We quoted £328.19 including VAT, unsure why you would add £120 on top of our quote? No matter the industry—whether it's vehicle maintenance, building, or electrical work—it is always cheaper to buy the materials yourself and hire a low-cost laborer to install them; Not sure why you would use this fact to attempt to make us look bad. Also, we carried out an INTERIM service which comes with a basic, visual inspection of brakes, tyres and suspension. It doesn't include stripping your brakes down, which is what is required in order to find details such as your pads being fitted incorrectly... Possibly a result of you using cheap mechanics over the years.

Rated 5 out of 5 stars

Excellent service as always at…

Excellent service as always at Volksmaster Heywood, I've used them many times now and wouldn't go anywhere else. Friendly knowlegable staff and good customer service . Audi A4 service carried out including video health check . Thanks again

8 May 2026
Unprompted review
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Reply from Volksmaster

Hi Simon, we are pleased you were happy with our services. Thanks so much for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

What a place!

What a place!

The service and advice in relation to my Audi TTS has proved invaluable. Everyone is so friendly, approachable and knowledgeable. Alicia on reception was amazing keeping me informed and up to date with what was happening with my car. She took the time to explain things properly in a professional and friendly manner. I will only use VolksMaster (Bury) to look after my car. I even took them in some chocolates to say thank you. Brilliant work. If you want somewhere trustworthy and good value you can’t go wrong with them.

14 May 2026
Unprompted review
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Reply from Volksmaster

Hi David, thanks so much for taking the time to leave us a 5-Star review. We are pleased you were happy with our services and have passed your feedback onto the branch, they are overjoyed! Nice wheels by the way :)

Rated 5 out of 5 stars

Excellent Service

Excellent service as always from the lovely people at Volksmaster Bury. Their "pick up & delivery" service is a real plus & the communication at all levels is very good.

5 May 2026
Unprompted review
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Reply from Volksmaster

Many thanks for the 5-Star revioew and great comments :)

Rated 5 out of 5 stars

Really positive experience

Really positive experience, really friendly and helpful staff, and all in all can’t fault the work they did on my car body repair! Definitely recommend

5 May 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Many thanks for taking the time to leave this great feedback and 5-Star review! :)

Rated 5 out of 5 stars

Had four wheel alignment done,great…

Had four wheel alignment done,great service and excellent staff.be back soon for air con regass.

5 May 2026
Unprompted review
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Reply from Volksmaster

Thank you so much for the 5-Star review - We are pleased you were happy with our services :)

Rated 4 out of 5 stars

Very thorough and polite service and…

Very thorough and polite service and always keep the customer informed.
Ashton Rd Garage.

1 May 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi Terry! We are pleased you were happy with our services, thanks for taking the time to leave a 5-Star review :)

Rated 5 out of 5 stars

Regular customer

Regular customer. Always the great service

1 May 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Many thanks for the 5-Star review, Bradley :)

Rated 5 out of 5 stars

Always a friendly and professional…

Always a friendly and professional welcome from the team at Volksmaster Oldham. This time they have gone over and above for me, I had an emergency whereby I could not secure my car, I took it in for a quick bit of advice and to book ASAP, they took in my car and made time on the day to fix and make it safe again. As ever a full debrief of the work done and ensuring I was happy with that before I left. Superb personal service and value for money.

29 April 2026
Unprompted review
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Reply from Volksmaster

Hi Rich, many thanks for the amazing feedback and 5-Stars. We are pleased you were happy with our services and appreciate the feedback :)

Rated 5 out of 5 stars

Jordan and reception staff were…

Jordan and reception staff were knowledgeable and friendly.
The bodywork finisher and paint sprayer was very obliging and helpful.
The work done on my car was second to none - absolutely perfect.
Thank you for looking after me and my car. Highly recommend.

1 May 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Many thanks for the exceptional feedback and 5-Stars, Nikki! We are pleased you were happy with ourt services :)

Rated 5 out of 5 stars

First class as always

First class as always. I've been visiting Volksmaster since moving to Bury in 2001, having owned a couple of VW Golfs, an Audi A5 and two Audi Q7s. Very knowledgeable and helpful and experts with these cars. This time the tailgate wasn't opening on my current Q7, and the night before my visit I had a problem with the sunroof too. Took it in, they put a new lock on the tailgate fixing that issue, and resolved the sunroof problem FOC. First class & highly recommended. Prices always reasonable considering the level of expertise provided.

29 April 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi Brian, wow what an amazing review! Thanks so much for your custom over the years as well as the great comments and 5-Star review :)

Rated 3 out of 5 stars

Unmatched Experitse but careless speeding on test drive

The service was exactly what I needed. I needed a Turbo actuator replacement on 2.0 TDI. Everyone was quoting crazy amounts and was saying it would take them 6-7 hours to replace it for me and had to take the turbo out for it. Volkmaster did it in 2 hours. However they did speed in my car when they took it for a test drive. Wouldn't be bothered by it but I have a blackbox installed.

24 April 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi Hamza, we are happy to have resolved the issues your car was facing. I'm sorry to hear about the potential speeding, we are currently investigating this issue to find out what happened.

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