Volksmaster Reviews 

574
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, knowledgeable, and helpful during every visit, ensuring that drivers feel completely supported. People deeply appreciate the clear communication throughout the process, noting that detailed inspection videos, complimentary car washes, and transparent pricing make the entire experience remarkably reliable and straightforward. However, some reviewers were not happy with unexpected high costs, expensive diagnostic fees, and occasional scheduling delays experienced during vehicle servicing. A few consumers also mentioned frustrating communication breakdowns, perceived overcharging for unnecessary repairs, and problems that required extra attention to resolve properly.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting friendly staff, efficient repairs, and helpful video... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional and welcoming... See more

Price

Consumers find prices to be very reasonable, competitive, and offering exceptionally good value. Reviewers... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting great communication and helpful... See more

Quality

Customers had positive experiences with quality, often describing the work as first class and completed to a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car booked in for routine oil service and haldex oil change with pump clean. First rate service from dropping it off at reception to picking it up afterwards. Very informative health check video... See more

Company replied

Rated 5 out of 5 stars

Volksmaster offers a different service than most garages. I only went for an oil change yet my vehicle was fully inspected with no extra cost added to the oil change. The staff are helpful, friendly a... See more

Company replied

Rated 5 out of 5 stars

Booked our Mercedes A220 in for a full service at Volksmaster HEYWOOD. Professional thorough and friendly service all round from their staff .. reasonable prices and a complimentary car wash to fini... See more

Company replied

Rated 5 out of 5 stars

First class as always. I've been visiting Volksmaster since moving to Bury in 2001, having owned a couple of VW Golfs, an Audi A5 and two Audi Q7s. Very knowledgeable and helpful and experts with the... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Auto Restoration Service
  5. Car Service
  6. Vehicle Inspection

Written by the company

Welcome to Volksmaster – Your Trusted German Car Specialists Volkswagen, Audi, BMW, Mercedes, Mini, Seat, Škoda & German Car & VAG Specialists We’re a family-run business known for expert servicing, transparent none premium pricing and thousands of happy customers. With four branches in Oldham, Bury, Heywood and our Van Centre in Oldham, we specialise in German vehicle servicing and repairs In Oldham, Bury, Heywood & Manchester Areas. Our expert technicians, with 30+ years of experience, ensure top-quality maintenance, repairs and MOTs for all makes and models. Confidence in Quality – That’s the Volksmaster Promise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

574 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(574)

314 reviews in the last 12 months

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Rated 1 out of 5 stars

I took my car with a 'oil level too…

I took my car with a 'oil level too high' warning indicator on, so I was booked in at 8am to plug in to the diagnostic computer. I thought I could wait with it since I it was a diagnostic, but I was told it might be a few hours until it could be checked, so paid £12 in a taxi to get home, on getting out of the taxi they rang saying they couldn't find anything wrong, but drained a little oil out of the engine. Picking the car up I was told to run it on the motorway because there was an advisor about the DPF. Driving off from the garage I noticed that the oil light was still on and after a 30 minute drive on the motorway it's still on, so they've done nothing for £105 + £12 in an unnecessary taxi.👎

8 July 2026
Unprompted review
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Reply from Volksmaster

Hi Karl,

Thank you for your feedback. We’d like to clarify a few details regarding your experience.

First, we don't offer waiting appointments for diagnostics. Our process involves a thorough, main-dealer-level software investigation, not just a quick code scan. Because workshop schedules can shift, we don't want customers stuck waiting for hours, which is why we advise dropping vehicles off.

When we initially scanned your car, it wasn't actively presenting the fault. Intermittent issues can be incredibly difficult to trace when they aren't active, so we drained a small amount of oil as a necessary step to try and reset the system.

While we understand your frustration led to an overnight review, we were pleased that you returned the next day. As soon as we were able to see the active fault, we resolved the issue immediately—completely free of charge.

We pride ourselves on being a fair, honest, and fast-acting garage. We always appreciate the opportunity to speak with our customers directly to resolve issues before a review is left, but we are glad we were ultimately able to get your car sorted for you.

Rated 3 out of 5 stars

Wouldn't have made a fuss about this…

Wouldn't have made a fuss about this but you have asked me to make a review so here it is.
Golf GTI booked in for a DSG oil and filter service. Gear box oil replaced.
On driving home i noticed both cables had been disconnected from the front dash cam, but NOT reconnected. On stopping the car to reconnect the cables i noticed that the rear mirror was loose which i assume had been knocked off its mounting seat when the dash cam which is tight upto the mirror housing.
So the question i ask is, if you have nothing to hide, why do you disconnect the dashcam and, the DSG oil service is replacement of oil AND filter.

7 July 2026
Unprompted review
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Reply from Volksmaster

Hi Alan,

Thank you for your review. We appreciate the opportunity to clarify these points:

Dash-Cam Policy: For garage security and theft prevention, we ask customers to disconnect dash-cams upon arrival. This is standard policy and is noted in our booking confirmation that was sent to you at the point of booking.

Loose Mirror: We're happy to check this for you. Please pop back into the garage so our Technical Manager can inspect it.

DSG Service: To reassure you, your DQ381 gearbox received a complete service. The oil, filter, seal, and both sump washers were fully replaced, as stated on your invoice.

We want to make things right. Please give us a call so we can speak with you directly and resolve any outstanding issues.

Rated 5 out of 5 stars

Nissan quashai

I booked in for quite a lot of work which had to be done over 2, appointments and all done to professional standards and always contacted me with the progress.

6 July 2026
Unprompted review
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Reply from Volksmaster

Hi John, we are pleased you were happy with our services. Many thanks for taking the time to leave a 5-Star review!

Rated 5 out of 5 stars

A Garage I can trust

Transparent service and regular communication, coupled with good advice. I trust Volksmaster Oldham totally and travel a long way to get my van serviced and MOT'd there.

6 July 2026
Unprompted review
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Reply from Volksmaster

Many thanks for taking the time to leave this amazing feedback, Phil! We appreciate you travelling a long distance to us. Thanks again!

Rated 5 out of 5 stars

Booked our Mercedes A220 in for a full…

Booked our Mercedes A220 in for a full service at Volksmaster HEYWOOD.
Professional thorough and friendly service all round from their staff .. reasonable prices and a complimentary car wash to finish the job. Couldn’t recommend this garage more highly!
Mike and Lynne.

3 July 2026
Unprompted review
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Reply from Volksmaster

Hi Both! We are over the moon that you're pleased with our services. Thanks so much for taking the time to leave this amazing feedback and 5-Stars :)

Rated 5 out of 5 stars

Had a big repair done of these guys and…

Had a big repair done of these guys and girls professional people was happy to help me .had no problem since thanx so much to the team in heywood

1 July 2026
Unprompted review
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Reply from Volksmaster

Hi Jason, we are pleased you were happy with our services. Thanks for taking the time to leave us a 5-Star review!

Rated 5 out of 5 stars

Very pleased

Recently started using the Volksmaster car and van centre as my Crafter has come out of warranty but I still wanted to use someone who knows the van.
I’ve been really happy with the service I’ve had and the staff there are friendly and do their best to get you back on the road as soon as possible without the high main dealer charges. I’ll be using them all the time moving forward.

3 July 2026
Unprompted review
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Reply from Volksmaster

Many thanks for taking the time to leave this amazing feedback and 5-Star review. We are pleased you were happy with our services and appreciate the support :)

Rated 5 out of 5 stars

Company kept me up to date with issues…

Company kept me up to date with issues with my car. Sent a video of issues that needed immediate attention and any advisory that needed some attention. Picked up car after issues had been sorted and my car was clean inside and out.
Although not the cheapest they are definately the best on customer service

3 July 2026
Unprompted review
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Reply from Volksmaster

Hi Kevin, we are pleased you were happy with our services. Thanks so much for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

Great service

Great service, fast and reliable, good work at great rates, very friendly staff and helpful, would highly recommend, you can put trust in them to do a good job 👍🏽

2 July 2026
Unprompted review
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Reply from Volksmaster

Many thanks for taking the time to leave this amazing feedback and 5-Stars, Rashid! We are pleased you were happy with our services

Rated 5 out of 5 stars

Great service at Heywood branch

Great service at Heywood branch. Post video of checks on your car was a welcome surprise and very innovative.

1 July 2026
Unprompted review
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Reply from Volksmaster

Thank you for taking the time to leave us a 5-Star review, Joseph! We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Great service

The service at Volksmaster Ashton Road Oldham branch is of high standards.

The staff are friendly and kept me up to date with a detailed video while I was getting a full service for my car and MOT.

2 July 2026
Unprompted review
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Reply from Volksmaster

Thank you for taking the time to leave us a 5-Star review, we appreciate the feedback :)

Rated 5 out of 5 stars

Had my car at the bury store and…

Had my car at the bury store and couldn’t fault the attention to detail wat they do. Very professional and job well done all the time. Thanks guys 👍

30 June 2026
Unprompted review
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Reply from Volksmaster

Hi Darren, many thanks for taking the time to leave us a 5-Star. We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Great service from the team

Great service from the team, very professional

30 June 2026
Unprompted review
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Reply from Volksmaster

Many thanks for the 5-Star review, William! We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Really pleased with the service

Really pleased with the work done at Volksmaster Hollins Road. The team were really friendly and kept me updated along the way. Thanks to Jordan for keeping me in the loop about my car. I received my car back and it was nice and clean which was lovely. Overall, they were very professional and got me back on the road as soon as possible. Can’t recommend them enough!

30 June 2026
Unprompted review
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Reply from Volksmaster

Hi Tahera, many thanks for taking the time to leave this amazing feedback and giving Jordan a mention for his hard-work. We are pleased you were happy with our services and appreciate the support :)

Rated 5 out of 5 stars

Great checking in and out service with…

Great checking in and out service with Alisha . Very polite and efficient and the MOT reseasonably priced . Thanks

22 June 2026
Unprompted review
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Reply from Volksmaster

Many thanks for taking the time to leave us a 5-Star review and amazing feedback - We are pleased you were happy with our services!

Rated 5 out of 5 stars

I had my car in for MOT and service, fantastic service from staff

I had my car in for MOT and service. Although I had to pay than expected because of an issue with my car I cannot fault the service and professionalism of the team. They kept me informed and my car was ready when they saud. I will definitely be using them again

19 June 2026
Unprompted review
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Reply from Volksmaster

Hi Darren, we are pleased you were happy with our services. Sorry to hear of the unexpected repairs but thanks so much for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

The service from start to finish was…

The service from start to finish was excellent. From booking my VW golf r MK8 in for a DSG service. Girl at he desk was very welcoming to the mechanic working on the car. Quality service. 👍

17 June 2026
Unprompted review
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Reply from Volksmaster

Hi Ian, we are pleased you were happy with our services, thanks for taking the time to leave us a 5-Star review :)

Rated 3 out of 5 stars

Bury Branch- As usual

Bury Branch- As usual, a great job. However, Volkmaster offered a 30th Anniversary deal. Full service and MOT for £289. Pay £10 upfront and get a £50 discount. I was dissapointed, because I was offered my £50 discount. Not on £289, but on £314 for full service and MOT. A £25 difference in Volksmaster favour. Your response appears very reasonable, however should your offer have not been clear upfront?

17 June 2026
Unprompted review
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Reply from Volksmaster

Hi Jonathan, apologies for the confusion. The price you have advised in your review is for 1-1.5 litre engines. With yours being a 2 litre diesel, the price is higher. Thank you for the review and helpful feedback :)

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