Vodafone Ireland Reviews 

4,120
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,659 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, professional, and knowledgeable, making every single in-store visit exceptionally pleasant and productive. People often note that the overall service is remarkably fast, smooth, and completely stress-free when setting up new phone plans or home broadband. Some reviewers were not happy with online support and phone helplines, mentioning frustrating difficulties trying to get prompt human assistance for urgent technical issues. A few other people also felt that certain product replacements, account updates, or unexpected billing queries were poorly handled by support agents.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting exceptional customer service and... See more

Service

Clients share positive opinions on service, highlighting helpful and professional staff members who make... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being helpful... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting helpful staff and smooth... See more

Product

People report ambiguous experiences with product, reflecting a split in customer satisfaction. While some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had the pleasure of dealing with Nicole in the Potato Market Carlow Branch on the 22/07/2026. 5 star customer service from Nicole. Her Customer service skills are excellent and she is definitely a... See more

Company replied

Rated 5 out of 5 stars

Fantastic Service at Vodafone Bray I had a fantastic experience at the Vodafone shop in Bray, thanks to Alex. He was absolutely amazing — so professional, friendly and genuinely helpful. He went... See more

Company replied

Rated 5 out of 5 stars

Joe on the O’Connell street avenue store was extremely knowledgable and helpful when I needed to assistance with my account. He explained everything clear and was positive and helpful throughout. The... See more

Company replied

Rated 5 out of 5 stars

My mother spoke with Clare in Vodafone in the M1 retail park in Drogheda. She was very confused about her phone top up but Clare took her time and explained everything to her and contacted me, her dau... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider
  3. Mobile Network Operator
  4. Phone and Internet Service

Written by the company

Discover Great Deals on Mobile Phones, Home Phones & Broadband, pay as you go and pay monthly mobile broadband From Ireland's Leading Phone Services & Broadband Provider Vodafone Ireland


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(4,120)

1,660 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

bad and sad

The internet connection is cut off once everyday between 1 a.m. and 5 a.m in Dublin 12

22 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations.

We take all comments seriously and use them to help improve the overall experience for all our customers.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Jennifer was fantastic

Jennifer was fantastic, very helpful and professional.
Im a happy Vodafone customer.
Thank you Jennifer for your time and patience

21 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Anna,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 4 out of 5 stars

Help full staff

21 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Michael,
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you.

At Vodafone Ireland, delivering great service is something we truly value, and your experience is exactly what we aim for.

We will ensure to pass on your feedback on to the relevant team.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Vodafone Wexford

Nicole was most helpful today in recommending a package and setting up the phone for my brother in law who is deaf. She had great patience and understood his need and made sure all was OK before we left the store.
Excellent service and very customer friendly store.

21 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Quick and easy!!

Joe was very helpful and quick with his service, I was out of there in no time!

21 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Joe was very approachable and…

Joe was very approachable and accommodating. Helped us switch our number to Vodafone so quick!

21 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Excellent service from Victor

Excellent service from Victor. Friendly, helpful and efficient. Thank you.

21 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Wilton was so helpful with my upgrade…

Wilton was so helpful with my upgrade and internet services - lovely staff

21 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Rosie,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Abuzar was super helpful

Abuzar was super helpful, highly professional, and resolved our issue incredibly quickly excellent service throughout

20 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

excellent service

Cris gave me the best customer service I’ve had in Ireland! Because of the amazing experience, I brought a friend to be served by him as well. He truly knows how to build great relationships with his customers and has definitely earned my trust. I’ll absolutely keep recommending more people to him!

20 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Rafael,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Fast response and friendly support

20 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Martin,
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you.

At Vodafone Ireland, delivering great service is something we truly value, and your experience is exactly what we aim for.

We will ensure to pass on your feedback on to the relevant team.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

A great shop

Stephen was outstanding. A huge help. Clear and organised and patient

17 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Brendan in your Grafton St shop was…

Brendan in your Grafton St shop was most helpful today, when I had a problem with my Vodafone dongle.

He showed great empathy and concern, as I was stressed with the SIM card was out of date.

A really good guy.

20 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Frank,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 1 out of 5 stars

Broadband service not up to my expectations.

Broadband service not up to my expectations. Got a 1Gb supply, generally not a stable connection, provides only averages of 150Mb, sometimes less.
This impacts on the TV viewing, dropping signals. I am tied into a 2yr contract since May 2026.

19 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations. We take all comments seriously and use them to help improve the overall experience for all our customers.

If you’re happy to do so, you can share any additional details with us using the link below. This will help ensure your feedback is reviewed by the relevant teams:
https://www.vodafone.ie/forms/trustpilot_feedback_form

While we may not always be able to respond individually or take further action in every case, all feedback submitted is carefully reviewed.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

I would like to express my gratitude to…

I would like to express my gratitude to Raissa, she was very polite and amazing with me, and help so quickly our questions. Thank you so much!

19 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Fabiana,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Greatfull for Raissa service

Greatfull for Raissa service

19 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Rodrigo,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Excellent service friendly to deal with

18 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Theresa,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

I was in the carrick store and meet…

I was in the carrick store and meet with James and Ruby . Their kindness shown to me on lots on different issues i had with husband phone and my bill was dealt with patience and untold kindness

18 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Maureen,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 4 out of 5 stars

Clear service and good guidance

Clear service and good guidance. Very patient. Easy to understand information

18 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Jacob,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Adriana could not have been more helpful.

18 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Jonathan,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look