Vodafone Ireland Reviews 

4,111
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,659 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, professional, and knowledgeable, making every single in-store visit exceptionally pleasant and productive. People often note that the overall service is remarkably fast, smooth, and completely stress-free when setting up new phone plans or home broadband. Some reviewers were not happy with online support and phone helplines, mentioning frustrating difficulties trying to get prompt human assistance for urgent technical issues. A few other people also felt that certain product replacements, account updates, or unexpected billing queries were poorly handled by support agents.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting exceptional customer service and... See more

Service

Clients share positive opinions on service, highlighting helpful and professional staff members who make... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being helpful... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting helpful staff and smooth... See more

Product

People report ambiguous experiences with product, reflecting a split in customer satisfaction. While some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had the pleasure of dealing with Nicole in the Potato Market Carlow Branch on the 22/07/2026. 5 star customer service from Nicole. Her Customer service skills are excellent and she is definitely a... See more

Company replied

Rated 5 out of 5 stars

Fantastic Service at Vodafone Bray I had a fantastic experience at the Vodafone shop in Bray, thanks to Alex. He was absolutely amazing — so professional, friendly and genuinely helpful. He went... See more

Company replied

Rated 5 out of 5 stars

Joe on the O’Connell street avenue store was extremely knowledgable and helpful when I needed to assistance with my account. He explained everything clear and was positive and helpful throughout. The... See more

Company replied

Rated 5 out of 5 stars

My mother spoke with Clare in Vodafone in the M1 retail park in Drogheda. She was very confused about her phone top up but Clare took her time and explained everything to her and contacted me, her dau... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider
  3. Mobile Network Operator
  4. Phone and Internet Service

Written by the company

Discover Great Deals on Mobile Phones, Home Phones & Broadband, pay as you go and pay monthly mobile broadband From Ireland's Leading Phone Services & Broadband Provider Vodafone Ireland


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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4.4

All reviews

(4,111)

1,650 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Really poor customer service

Really poor customer service. Trying to put a new employee on their ring phones has proven to be hugly frustration.

23 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Niall,
Thank you for sharing your feedback. We’re sorry your experience hasn’t been positive. Our care teams are continuously working to improve customer experience to ensure we support our customers needs!
At Vodafone Ireland, we take all customer feedback on board as this allows us to continuously make improvements to our products, services and network.

If you’re happy to do so, you can share any additional details with us using the link below. This will help ensure your feedback is reviewed by the relevant teams:
https://www.vodafone.ie/forms/trustpilot_feedback_form

While we may not always be able to respond individually or take further action in every case, all feedback submitted is carefully reviewed.
Thanks,
The Vodafone team

Rated 5 out of 5 stars

Irshan was very accommodating and easy…

Irshan was very accommodating and easy to talk to. Highly recommended. 👍🏻

23 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Went out his way to assist

23 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Cahir,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Happy with my service from Derek and…

Happy with my service from Derek and Chris

23 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Edith,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Themba was very helpful and got me set…

Themba was very helpful and got me set up very quickly. Thanks a mill

23 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Tom,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Had a difficult problem but all was…

Had a difficult problem but all was resolved by Ben (Killarney) who is an absolute diamond! Very friendly and helpful, no stress :-)

9 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Rachel,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Irshan is a very nice guy.

22 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Maksym,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 4 out of 5 stars

Had the pleasure of dealing with Nicole…

Had the pleasure of dealing with Nicole in the Potato Market Carlow Branch on the 22/07/2026. 5 star customer service from Nicole. Her Customer service skills are excellent and she is definitely a staff member that others should look to on how to deal with customers. She dealt with my issue in a polite and helpful manner even though the shop was very busy for her at the time. Jane Canavan

22 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Staff is very good and helpful

22 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Patrick,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Today I visited Vodafone shop…

Today I visited Vodafone shop Blanchardstown and Igor helped me set up phone. Very nice service
Thanks Sir

22 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Adrianna was extremely helpful and her…

Adrianna was extremely helpful and her product knowledge was excellent

22 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 1 out of 5 stars

bad and sad

The internet connection is cut off once everyday between 1 a.m. and 5 a.m in Dublin 12

22 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations.

We take all comments seriously and use them to help improve the overall experience for all our customers.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Jennifer was fantastic

Jennifer was fantastic, very helpful and professional.
Im a happy Vodafone customer.
Thank you Jennifer for your time and patience

21 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Anna,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 4 out of 5 stars

Help full staff

21 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Michael,
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you.

At Vodafone Ireland, delivering great service is something we truly value, and your experience is exactly what we aim for.

We will ensure to pass on your feedback on to the relevant team.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Vodafone Wexford

Nicole was most helpful today in recommending a package and setting up the phone for my brother in law who is deaf. She had great patience and understood his need and made sure all was OK before we left the store.
Excellent service and very customer friendly store.

21 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Quick and easy!!

Joe was very helpful and quick with his service, I was out of there in no time!

21 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Joe was very approachable and…

Joe was very approachable and accommodating. Helped us switch our number to Vodafone so quick!

21 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Excellent service from Victor

Excellent service from Victor. Friendly, helpful and efficient. Thank you.

21 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Wilton was so helpful with my upgrade…

Wilton was so helpful with my upgrade and internet services - lovely staff

21 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Rosie,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Abuzar was super helpful

Abuzar was super helpful, highly professional, and resolved our issue incredibly quickly excellent service throughout

20 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

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