Vodafone Group Reviews 

I have just returned from the Vodafone store in Maidenhead. The young man I first approach was unable to help me luckily for me his colleague Rimza came to my aid.
In about 10 minutes, she had sorted out the program. She also gave me help and advice on my contract.
Many thanks to Rimza.

Ruth

If you are thinking about switching to Vodafone broadband, think very carefully. Three days after "activation" we still don't have Internet access or landline and their customer service and support has been atrocious. I am a long term customer for their mobile service but they will be losing my custom for that too

Attempted to set up broadband for a property that am moving into. This seemed fine at first and I received confirmation emails, but then half an hour later I received texts and emails saying that my order had been cancelled. I checked my account and it said that the order was still being processed. Several emails that I received looked like phishing attempts. One day later I checked my account and it said that my order had been cancelled. No reason provided. AWFUL.

We bought 2 Samsung Galaxy A17 phones at Winchester Vodafone. Friendly, helpful service, with the needs of the customer in mind. They willingly answered questions about the product as part of an after sales service. Nice team atmosphere in the shop.

after visiting vodafone swansea for some help on my newly bought samsung phone with some problems i was dealt with by Maddie. She was a breath of fresh air, she not only solved my problem but certainly knows her stuff and deserves a rise. it is quite a shock when you get service in a shop like this and Maddie certainly deserves recognition in her job. well done you.

I am fed up of being scammed by vodaphone broadband the worst mistake of my life. I am paying for the 150 package. I am getting a Dowload speed of 160 kb/sec and less I am being defrauded of what I am paying for. Trouble from day one with this micky mouse outfit. Why do they get away with it. Why should I have to pay £200 to get away from these clowns

Do not get near this company for the love of god!

Let me give you 2 reasons why you shouldn’t proceed with this unethical company.

What I am about to say has happened to at least 40 people at my school. THIS IS A BIG PROBLEM!

One example is the fact that they charge your card whenever they want (It is currently 5AM and I received a charge of €15 on my card from Vodafone for no reason, mind you the charge didnt contribute towards anything in the Vodafone App neither was my plan renewed nor did the money go in the Vodafone wallet, btw mh plan still has a week till i have to renew it) I also did not agree to have my card on file with them.

Another thing: 2 months ago when I went ahead to recharge my line I paid for the month twice on accident as the app im using is in Spanish (they dont know a word of english and neither do i know spanish) The first payment went towards my line and the second one went in my Vodafone Wallet, what do i think? Ok cool it’ll just stay there till next month. Next month rolls around and the money is gone with €1.52 left.

I have been a vodafone customer for over ten years and have had to send my phone off for a repair under warranty I dropped of the phone to a vodafone store where I was told it would be sent off for a repair and should have the phone posted back me in around 5 days. I drop the phone on a Tuesday 20th of January and got message on Friday 23rd to say your phone is now on its way to repair centre and status i will get a further update to say when they receive my phone. It is now the 29th of January and I have had no update to say where my phone is or if they have received the phone. I have called vodafone customer services and they say phone is still not at the repair centre they are no help at all. I am without a phone since the 20th January. This is not no on. I think they have lost my phone and they should have replaced the phone for me. This i awful customer service and I will no be recmending vodafone to anyone I will be also be looking to cancel my contract

I have had to suffer vodaphone for 18 months of broadband. They are useless. They need minus five stars. Customer service, terrible, Internet speeds terrible and they are useless.

Absolutely atrocious customer services. Put on hold multiple times for long periods (15mins plus) for no reason. 75mins to order a sim card and set up a new plan to my existing plans. Sim never arrived and now over 30mins into follow up call to try to resolve the issue. Writing this review on my third extended hold period.

I didn’t know customer service could be this bad until I decided to use Vodafone wifi. We have been waiting since 28th November and ringing every few days for our WiFi to be activated. Only to be told today we have to wait another 2 weeks with no explanation or compensation. I’d really urge anyone thinking of going to Vodafone internet to go elsewhere.

After 4 years Vodafone proven they value money over people. Bad service, overcharge, bad support and they don't care because they are big. GOOD BYE!

Terrible network provider, WiFi and mobile data never give a strong consistent service resulting in buffering while watching TV in the past few months there have been regular incidents where I am left with no mobile data and no WiFi. It has been a struggle to work and relax at home. Also I’ve had many comments from their customer service team that they cannot hear me on the phone, due to their network. I’ve now switched to another provider and Vodaphone have at least taken off any cancellation fees so I have a clean break. So happy to get rid of them.

They are incompetent, and unreachable. They keep charging monthly bills even when I changed to prepaid and left the country 6 months ago. They even sent a debt collector without even checking the status of my non-existant account. I spent 5 minutes and €20 in a waiting line - the only contact option from outside of Europe - needless to say - that went into their pocket. Beeeeep. End of call.

Marie at customer services helped me log into my Vodafone app and claim my reward ,she was very pleasant, unbelievably patient and capable .It may seem simple ,but on previous occasions when I contacted customer services they were unable to help me .Thank you Maria you are a star ,with more people like you in the world ,it would be a much better place.

Awful. Customer service so
Unhelpful. Ordered a phone, tried to cancel prior to receiving it but was told I had to receive the order first. Then spoke to the chat who said I would need to return to a shop, asked for a returns label but they said they would send one but never did. Called back after Christmas (was day16) and was told I could no longer return the order.!!! Now stuck with a phone and a long sim contact that I didnt want

I'd read before that Vodafone customer service was awful but hoped I would never need to ring them after all I always pay on time by direct debit and to be fair there was no issue with the internet service.

Customer service seem trained to make whatever mood you were in when you started the call at least twice as bad.

After an hour of wasting my time by failing to grasp a simple concept such as 'I've already paid the final bill two months ago and my bank can confirm it, why do you think I haven't?' I thought I'll have more luck putting my complaint in writing.

To my astonishment they not only did not offer to give me an address. They simply fell silent. Stopped speaking! Refused to speak again even when I asked if they were still there. This wasn't a one off or a phone issue. Two different reps did the exact same thing multiple times each.

Since I literally won't be told how to make a formal complaint I have proceeded direct to arbitration to resolve a matter which ought to be simplicity itself and can be proved in seconds.

If you are not already a customer, save yourself the stress and insanity of dealing with anything remotely straightforward.

Appalling Customer Service. Ideal score would be minus stars but cannot select. Full fibre broadband due to be installed 03.10.25; however numerous visits from supposed qualified engineers throughout October/November have succeeded in drilling holes into drive, leaving open coiled wire in garden - yes have plugged router into electric but not bothered to complete installation. They considering was installed they contacted BT
who disconnected the phone line of a frail elderly householder. Throughout all of this communication they failed to acknowledge yes there was Wi-Fi but no there was no internet.

City Fibre also attempted to disconnect fiber installions from two neighbours.

AI email asked - can we arrange to call you on site?!!? No because a) there is no mobile signal because there is no internet and b) the landline has been disconnected. Communicating with their tell us once online system offered 'we can give you a credit on your account but you have to use it in 30 days?!' Question how can you give an account credit when there is no supply? The frail elderly householder is now left with no communication and no internet because of the complete incompetence of Vodafone and city fiber. Words fail for an supposedly internationally recognised company to be unable to complete a simple order for fiber broadband on the 3.10.25. Happy New Year not from Vodafone with installation still not completed. Have cancelled that contract and taken steps to move to a recommended supplier. This prompted yet another 'no reply email' advising you are in breach of contract because you've cancelled it early and we're going to send you a bill. My comment to that would not be something that could be recorded on this review suffice it to say the answer would be no. My only regret over the past three and a half months is to not check to trust pilot review before putting myself through this complete failure. I would most certainly not recommend them to any of my friends.

What should be a simple request of an additional handset turned out to be over 4 hours of chat hell!!!

3 disconnects, 3 agents all saying different things. Examples like, Being spoken to like i was the one in the wrong, told to pick up at two stores to be told over the course of an hour, next day wasn’t possible to then be told oh it is.

Finally after over 4 hours I manage to complete an order.

All very disappointing after being a loyal customer for years. The non customer service blows my mind.

I have Vodafone Broadband, Landline and Mobile services. Been with them for two years also.
The fibre to the cabinet broadband is actually good and gives good download speeds, the router is basic but okay for a small property.
The landline has never worked since day one and in a new build, it’s free and we don’t use it anyway, but I could never get any resolution through Vodafone for it, there’s simply no dial tone.
Mobile has been okay to bad, coverage is very bad, and since moving I only have 1 bar out of 4 for signal strength despite my flat being elevated on a 4th floor, and calls frequently drop and get missed because I have no reception. When out and about the reception is patchy. I complained to Vodafone who helped me change iPhone settings but the poor reception persists. I have some inside knowledge that the Vodafone coverage is at best speculation and predictive using modelling rather than actual signals, this might explain why their Customer Services were bullshitting me about how there cannot be no reception, it seems they don’t even understand their own coverage and that it is not real!

My phone contract is coming up for renewal and I will definitely not be sticking with Vodafone Mobile - basically Vodafone Mobile is shit.