I have visited the Vodafone store for a few years now and I am never disappointed with the service I receive. On this occasion I was trading my Pixel phone in for the latest model, and the support I r... See more
Company replied
Location
Switch locationUNITS 1B and 1C The Lock , 1/14 Canal Walk, SN1 1LD Swindon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had an exceptional experience from Simran. She talked through all our options, explained everything very well. She found us our best options. Would recommend her to another person.
Company replied
I needed to upgrade my phone recently. Benn and Georgia in the Swindon store made sure I had a new phone that met my needs at a reasonable price. Excellent customer service, thank you. I will be back.... See more
Company replied
We had an excellent service from Simran. She found us the best deal to meet our requirements and explained everything well.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Swindon
Written by the company
Contact info
UNITS 1B and 1C The Lock , 1/14 Canal Walk, SN1 1LD, Swindon, United Kingdom
4.8
Excellent
375 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very patient and helpful
Simran was Very patient and helpful . Explained everything fully. Thanks so much for all you you did.
1 September 2025
Unprompted review
Reply from Vodafone UK - Swindon
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Tom was fantastic
Tom provided fantastic honest advice, providing a better offer than we found online!
18 August 2025
Unprompted review
Reply from Vodafone UK - Swindon
We're happy to hear that you had such a positive experience and appreciate you sharing your lovely feedback with us.
Thanks,
Vodafone Social Media Team
Nothing is too much trouble......
it was time for a new phone and because of my daughter's previous excellent service with Vodaphone Swindon I decided to look into switching with them but, at the same time, was worried about the switch. I went to speak to Mac in Swindon who spent time looking for a suitable new phone and sim. No sales pressure and gave me all the information, including the dreaded network switch and transfer of everything on my old phone. I went ahead with the recommendations which suited me perfectly and the switch was so easy all done for me. Mac has so much technical knowledge on phones (more I am sure) and had the perfect approach for customer care. I am so happy with my new phone, sim plan and that I have switched to Vodaphone. Thanks Mac.
8 August 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey Patricia,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Stephen has been very helpful today on…
Stephen has been very helpful today on an off the cuff visit to the store and we have left very happy indeed thank you very much.
11 August 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey,
Thanks for the lovely review and fantastic support for Stephen.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Perfect service!
Perfect service, lovely representative and managed to take out a new plan super easy! Thanks Stephen!
11 August 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey Jessica,
Thanks for the lovely review and fantastic support for Stephen. It's always a pleasure to read such kind words.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing experience
Amazing experience, got my new phone at a good trade, she was very understanding and nice, super recomend.
Georgia
8 August 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey Sergio,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lusi was polite
Lusi was polite, engaging and efficient.
She explained her actions at all stages and solved our problem.
A pleasure !!
8 August 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey Steve,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Lusi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Nazmin was extremely helpful
Nazmin was very helpful, friendly and polite. Thankyou
6 August 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey Dylan,
Thanks for the lovely review and fantastic support for Nazmin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Upgrade
We came into Vodafone, because my daughters phone wouldn’t work and Nazmin helped us straight away, not only did she give us a new phone with a great deal she also managed to bring myself and my partners sim only contact down, saving us over £50 a month. Thank you Nazmin
6 August 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing experience
Amazing experience, very polite insightful and got me a great deal I Was attended by Nazmin
5 August 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey Halks,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Swindon
Hey,
Thanks for the lovely review and fantastic support for Nazmin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Swindon
Hey Martyn,
Thanks for the lovely review and fantastic support for *AGENT NAME*.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service from Nazmin
Great customer service from Nazmin. She is lovely and really helpful.
4 August 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey Diana,
Thanks for the lovely review and fantastic support for Nazmin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Swindon
Hey Gale,
Thanks for the lovely review and fantastic support for Nazmin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Nazmin was very helpful managed to sort…
Nazmin was very helpful managed to sort everything that I needed help with thankyou very much also very polite 😁
3 August 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey Bradley,
Thanks for the lovely review and fantastic support for Nazmin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Nazmin was amazing help from start to…
Nazmin was amazing help from start to finish! Very professional and did everything we needed to do in store.
Thank you so much, she is a credit to your team!
3 August 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey Shanice,
Thanks for the lovely review and fantastic support for Nazmin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The staff are friendly and very…
The staff are friendly and very welcoming
Was an amazing experience.
2 August 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey Bupe,
We appreciate your wonderful review and your wonderful support of Bupe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mac was amazing and explained…
Mac was amazing and explained everything so well and made process easy.
24 July 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey Jess,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great. As I was in town I went to Vodafone to…
As I was in town I went to Vodafone to rectify a small problem with my billing. I had the pleasure of being served by a young person called Georgia (Swindon). Not only was the small problem completely explained, she went through every option for me, which will ultimately Will mean I buy a new handset.
21 July 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hey Drew,
Thanks for the lovely review and fantastic support for Georgia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Best staff gioegia
Very fast service despite being Saturday, perfect end of the day, best staff gelorgia
19 July 2025
Unprompted review
Reply from Vodafone UK - Swindon
Hi there,
Thanks for the lovely review and fantastic support for Gelorgia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.