Vodafone UK - Hereford Reviews 

373
TrustScore 5 out of 5

4.9

Unit 23 Garrick Lane , The Old Market, HR4 9HU Hereford, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

It was a really good experience popping into the store today. Shalini was very helpful with my upgrade and found the right deal I was looking for. Also knowing I can get additional sims if I need them... See more

Company replied

Rated 5 out of 5 stars

Sam is an awesome dude that properly and thoroughly explained to us the nitty gritty stuffs for our phones. Made it fun and exciting experience. Keep it up man and best of luck! And cheers to Vodafone... See more

Company replied

Rated 5 out of 5 stars

Such lovely customer service here! Brad has been nothing but helpful he was such a star and made the whole process so easy! Will definitely continue to use Vodafone and will always look out for Brad!!... See more

Company replied

Rated 4 out of 5 stars

The team at Vodafone Hereford are always helpful, knowledgeable and good-spirited. The employee who helped me during my last visit did so with a clear explanation of my new broadband contract in a... See more

Company replied


Company details


Contact info

  • Unit 23 Garrick Lane , The Old Market, HR4 9HU, Hereford, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

373 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(373)

39,826 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A credit to vodaphone

Yashisha was very polite /knowledgeable /and patient as she went through the various options. A credit for vodaphone

4 April 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Hi,

We really appreciate your wonderful review and the amazing support for Yashisha.

If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Happy with service

Happy with service. Kevin fixed my sim issue and saved me money! Happy to recommend.

21 March 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Hi Soumya,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in to Hereford Vodafone to get…

Came in to Hereford Vodafone to get help getting back into My Facebook,got greeted by Olivia who helped me with a lovely smile. And sorted me out a sim for My tablet. I will be back, great service

15 March 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Hi Myra

Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful, very kind she took time to explain everything. Yeshvanttha was a delight. Highly recommended.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Yesh was brilliant

Yesh was brilliant, helped me with upgrading my phone and transferring service

9 March 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Thank you for your support and feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam was very helpful and extremely…

Sam was very helpful and extremely professional

7 March 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Thanks for the five star review, Clare! If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Brad and James were a great team…

Brad and James were a great team sorting our new phone contracts at record speed. Amazed how easy it was to up grade the phones, with the great advice about which phones suited each of us. Many thanks.

5 March 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Hi Emma,

We appreciate your positive feedback for Brad and James. If you ever need further help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Brad upgraded my broadband and found me…

Brad upgraded my broadband and found me a better deal. Excellent service

4 March 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

HI Margaret,

Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful. Talked us through all the options and advised on best phones and deals.

1 March 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Thank you for your support and feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Phone upgrade

Sam was very helpful, very knowledgeable,

1 March 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I've been dealing with Duane for the…

I've been dealing with Duane for the past couple of years now and every time he's been excellent and informative.

25 February 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Hi Michelle,

Thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Yesh was awesome

Yesh was awesome, helped me with upgrade and tech service

21 February 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Hey, Toby

Thanks for letting us know what an amazing job Yesh did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience

Great experience!
I came in today to do my broadband and phone upgrade. Yessh assisted me with my upgrades. Thank you Yesh

16 February 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Hi, it's great to see Yesh was able to help you upgrade your services 😊 All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Yesh was brilliant

Yesh was brilliant. I went to Hereford store to upgrade my phone. She was professional and polite. She explained the process patiently. I will definitely recommend yesh if you want to do any upgrades

16 February 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Hi Andy, thanks for letting us know how helpful Yesh was when you visited our store recently 😊 All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience

Great experience. Brad the assistant was helpful, informative. Brilliant.

13 February 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Hi Phil,

Thanks for taking your time to share this experience in store with Brad. We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Fin was very good

12 February 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Hi Michael,

Thank you for your review for Fin. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Yesh was really great helping me…

Yesh was really great helping me upgrade my phone. Very professional and well mannered

7 February 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Hi Tracy,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look