I came into the Vodafone store in an absolute panic because my phone was completely overrun with viruses. I was expecting to wait ages, but Danny served me right away—zero wait time! He sorted the who... See more
Company replied
Location
Switch location5 Southgate, HX1 1DL Halifax, GB
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See what reviewers are saying
I recently visited Vodafone to purchase a new iPhone on contract, and I couldn’t be happier with the experience. Tommy looked after me from start to finish, giving his full attention and making sure... See more
Company replied
As always polite and ready to help ,shout out to sharon and Danny ,talking me through different options for my new phone and for helping my dad with an issue with his current phone .
Company replied
Kirsty (and I think the other lady was called Taz)) were both absolutely brilliant. They showed brilliant customer service skills, breaking the info down well for me and my mum who struggle to navig... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Halifax
Written by the company
Contact info
5 Southgate, HX1 1DL, Halifax, United Kingdom
4.8
Excellent
202 reviews
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Been with this internet provider for…
Been with this internet provider for two years and have had nothing but issues. We lose the signal constantly it can be off for days sometimes weeks. We always have issues with contacting them to resolve the issue after spending 45mins going through aotomaited security checks then to talk to someone who can barely speak English and not understand the issue we are talking about. It takes days for them to book a engineer and you can wait up to a week for anyone to come out to check the internet.
Highly recommend you do not pick this internet provider
2 July 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey Dennis,
Thank you for taking the time to share your experience. We’re really sorry to hear that you have been experiencing issues with your broadband. We fully understand and appreciate how important it is to keep our customers connected.
We truly regret that your previous attempts to get help didn’t result in a resolution, and we appreciate you bringing this to our attention. Please be rest assured that we take these concerns seriously, and we’d like to look into this further for you.
Request you to please reach out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm. If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks,
Vodafone Social Media Team
Visited the Halifax store in an…
Visited the Halifax store in an emergency! The staff were so very helpful especially Tommy who I was served by. He was very attentive, understood my needs, looked for best options for me (and the children!) I left very happy and very please with the service outcome and my new products 😊 I really appreciate the time that Tommy took in dealing with my request.
25 June 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey Laura,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
New phones
As soon as we entered the shop in Halifax we were greeted by an assistant and asked to take a seat and wait as they were busy. We were served by Millie who was very knowledgeable and friendly. She dealt with myself and my husband and in no time at all provided us both with new phones and excellent phone plans. Millie is an absolute treasure and advocate for the business.
21 June 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hi Jayne. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant service
Taz was brilliant 👏 great customer service and great deals. She's the best 👌 what a great asset to Vodafone!
21 June 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hi Paul. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Halifax
Hi Gary. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lisa has been brilliant with helping…
Lisa has been brilliant with helping with our upgrades
30 May 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey Faye,
Thanks for the lovely review and fantastic support for Lisa.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
lisa was wonderful and beautiful and…
lisa was wonderful and beautiful and approachable very knowledgeable
23 May 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey Margaret,
Thanks for the lovely review and fantastic support for Lisa.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic staff very helpful and my…
Fantastic staff very helpful and my problems sorted . Couldn’t have done it myself. Many thanks
16 May 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey Kathleen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Service was fast reliable and great…
Service was fast reliable and great conversations, funny and helpful while trying to give customers the best price for what they want
8 May 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey Adam,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tommy at Vodafone in Halifax was really…
Tommy at Vodafone in Halifax was really good and helpful and his customer service was very. Good ,Thankyou !!:)))
7 May 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey Bryony,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Tommy.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Halifax
Hey Peou,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent staff with good knowledge of…
Excellent staff with good knowledge of products and solving phone issues
3 May 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey Kaye,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant customer service
Very patient assistant guided me through everything when buying my new phone (iPhone 16e). Explained everything thoroughly, that’s why I bought the phone, because I value excellent customer service which Taz has provided 110%
16 April 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey,
Thanks for the lovely review and fantastic support for Taz.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Halifax
Hey Stan,
Thanks for the lovely review and fantastic support for Tommy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, what an amazing advisor, her name was Taz such an asset to the team. Don't bother with anyone else, Taz is the best 👌
14 April 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey Michael,
Thanks for the lovely review and fantastic support for Taz.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Served by Tommy great lad
11 April 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey Joanne,
Thanks for the lovely review and fantastic support for Tommy.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great professional service from Lisa…
Great professional service from Lisa who knows her stuff.
8 April 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey Peter,
Thanks for the lovely review and fantastic support for Lisa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Halifax
Hey Jay,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lisa was fantastic
Lisa was fantastic ! Down to earth plain speaking and a breath of fresh air in this day and age. First class
27 March 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service by Sharon could not do…
Great service by Sharon could not do enough for me very helpful and explained everything great service
16 March 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hi Stephen,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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