Kelby, our sales advisor is a very knowledgeable and attentive person for whom time was not an issue, but our understanding of the contract was. He explained everything to our satisfaction after goin... See more
Location
Switch location57 Market Street, CW1 2EY Crewe, GB
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Went to sort out my contract in the Crewe store dealt with Tom and Alex and they were outstanding. Really professional knowledgeable and we’re able to help me understand everything I needed highly rec... See more
Company replied
Yet again the boys held the fort, great service. Putting me in the right direction, getting my phone swapped with no issues. ALWAYS glad to have a human to chat to, andvto get the job done right and... See more
Company replied
All the staff have been superbly helpful and couldn’t ask for better service. Wish everyone was as helpful as Vodafone Crewe. Would 110% recommend the service I have received at Crewe.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Crewe
Written by the company
Contact info
57 Market Street, CW1 2EY, Crewe, United Kingdom
4.9
Excellent
149 reviews
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The gent called Thomas.
I got served by a lovely bloke called Thomas, he was extremely polite and friendly, I came in with a issue regarding my mobile device to which he help me solve In a very timely matter. I would happily go here again or suggest anyone to visit especially the lovely gentlemen that is Thomas.
30 April 2025
Unprompted review
Reply from Vodafone UK - Crewe
Hey Jack 👋
Thank you for your review and fantastic support for Thomas. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic customer care
Tom has been fantastic helping me (across numerous visits to the Vodafone store!) to get a phone contract set up that works for me. He listens and is responsive to my requirements and tailors his advice to me personally. I’m not someone who’s tech-savvy but I’ve come away understanding my contract, very happy with my phone and payment plan and feeling personally cared about. Thank you.
1 April 2025
Unprompted review
Reply from Vodafone UK - Crewe
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The assistant in the crewe store was…
The assistant in the crewe store was superb. Very professional
29 March 2025
Unprompted review
Reply from Vodafone UK - Crewe
Hey Roger,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
5 Star Customer Service. As someone who struggles with Phone…
As someone who struggles with Phone Tech ... discovering that my Phone had died completely and being 100% reliant on it for my work and travel... as ever Vodafone Team at Crewe... thank you. I need to namecheck Kelby who in 45 minutes delivered solutions to my problems and is a brilliant ambassador for Vodafone!
31 March 2025
Unprompted review
Reply from Vodafone UK - Crewe
Hey David,
This is fantastic to hear! We really appreciate the feedback. Glad to know your concern was looked into and sorted by Kelby.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tom was very very helpful and really…
Tom was very very helpful and really helped us make our decision re mini… we will be back to sort our contract.
Got talk mobile currently and very pleased with it!
31 March 2025
Unprompted review
Reply from Vodafone UK - Crewe
Hey Carol,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Was served and looked after very well…
Was served and looked after very well by all staff in the crewe branch
28 March 2025
Unprompted review
Reply from Vodafone UK - Crewe
Hey Bryan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant service
Brilliant service by Tom he was friendly & helpful., it’s great being able to go into a shop and have an ‘actual’ human being there to help.
20 February 2025
Unprompted review
Reply from Vodafone UK - Crewe
Hi there,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I’ve just been to Vodafone Crewe and…
I’ve just been to Vodafone Crewe and was served by Kelby.
Kelby was very polite, helpful and very professional with the way he dealt with me while I was purchasing my new IPhone.
Well done Vodafone Crewe and especially Kelby.
10 February 2025
Unprompted review
Reply from Vodafone UK - Crewe
Hi. Thank you for your review for Kelby and the team. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staff member excellent.
The member of staff “Kelby” at Crewe CW1 branch was excellent. His knowledge and manor combined with the the Vodafone information for changing to a better deal made the visit not just worth while but a good experience. Well done to this young member of staff.
1 February 2025
Unprompted review
Reply from Vodafone UK - Crewe
Hi there,
This is a great review for Kelby. We’re glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks,
Vodafone Social Media team
The staff were very friendly
The staff were very friendly, they we are able to help with everything I asked and more. I was served by tom who was amazing and a credit to the store
15 January 2025
Unprompted review
Reply from Vodafone UK - Crewe
Hi Bret,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
I was served by Kelby he was amazing I…
I was served by Kelby he was amazing I knew exactly what was happening and he explained everything twice before I even paid for anything and again after I paid I would definitely go back and be happy to be served by him again.
11 January 2025
Unprompted review
Reply from Vodafone UK - Crewe
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Excellent service and experience
My husband and I upgraded both our Galaxy personal phones today and our home broadband. We were served by Tom who was incredibly friendly, knowledgeable and helpful. It was an absolute pleasure and would highly recommend dealing with Tom at Vodafone. Lovely guy! Thank you Tom.
30 November 2024
Unprompted review
Reply from Vodafone UK - Crewe
Hi there,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Excellent service provided by Tom
19 November 2024
Unprompted review
Reply from Vodafone UK - Crewe
Hi Graham,
Thanks for taking your time to leave this review for Tom.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Very helpful and made it understanding…
Very helpful and made it understanding and easy to sort, was quick with the process
18 November 2024
Unprompted review
Reply from Vodafone UK - Crewe
Hi Calvin. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
It is always a pleasure to visit this…
It is always a pleasure to visit this store since however trivial my query the staff members, Kelby and Tom recently, resolved my problems in a most courteous and efficient manner.
12 November 2024
Unprompted review
Reply from Vodafone UK - Crewe
Hi Warren,
These are lovely kind words of feedback for Kelby and Tom. Thanks for taking your time to support us. If you ever need anything, please send us a message through Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Helpful and friendly team
The team were very helpful and friendly, taking the time to answer all my questions without making me feel rushed.
16 October 2024
Unprompted review
Reply from Vodafone UK - Crewe
Hello, Billy,
It's lovely to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The manager Tom was extremely helpful…
The manager Tom was extremely helpful and went above and beyond to help me get my issue sorted.
11 October 2024
Unprompted review
Reply from Vodafone UK - Crewe
Hi Adam,
This is lovely feedback for Tom. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
I had a problem with WhatsApp on my I…
I had a problem with WhatsApp on my I phone. Kelby from Crewe Vodafone was great. After 10 minutes of checks he found I needed IOS updat. Great service from this talented young man. A credit to Vodafone
14 September 2024
Unprompted review
Reply from Vodafone UK - Crewe
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Staff fantastic, pity about computer system
The staff at Crewe were fantastic and knowledgeable, and made the experience easy.
Unfortunately, the computer system was slow and Seth kept having to apologise for its slowness.
14 September 2024
Unprompted review
Reply from Vodafone UK - Crewe
Hello, Alastair,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Emma at the Crewe store was extremely…
Emma at the Crewe store was extremely helpful and friendly. Wasn't an easy task given 3 upgrades at once but manged to get everything sorted efficiently. Many thanks!
4 September 2024
Unprompted review
Reply from Vodafone UK - Crewe
Hi Marc,
We’re glad to hear you found the best options for you when visiting our Crewe store. Thanks for your review. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
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