Vodafone UK - Crewe Reviews 

152
•
TrustScore 5 out of 5

4.9

57 Market Street, CW1 2EY Crewe, GB

•

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Rated 5 out of 5 stars

My Local 3 store closed, I went to Vodafone and saw Jam, he was Excellent and fully helped me with my issue and resolved for me. I will come back again for good service!

Company replied

Rated 4 out of 5 stars

Yet again the boys held the fort, great service. Putting me in the right direction, getting my phone swapped with no issues. ALWAYS glad to have a human to chat to, andvto get the job done right and... See more

Company replied

Rated 5 out of 5 stars

Went to sort out my contract in the Crewe store dealt with Tom and Alex and they were outstanding. Really professional knowledgeable and we’re able to help me understand everything I needed highly rec... See more

Company replied

Rated 5 out of 5 stars

Kelby, our sales advisor is a very knowledgeable and attentive person for whom time was not an issue, but our understanding of the contract was. He explained everything to our satisfaction after goin... See more

Company replied


Company details


Contact info

  • 57 Market Street, CW1 2EY, Crewe, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

152 reviews

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1-star

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4.9

All reviews

(152)

42,851 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

My Local 3 store closed, I went to Vodafone and saw Jam, he was Excellent and fully helped me with my issue and resolved for me. I will come back again for good service!

18 September 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Abdul,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kelby was very very helpful and found…

Kelby was very very helpful and found be the best deals and explained them very well ,iam not very tech savie but he made me feel at ease

17 September 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Samantha,

Thanks for the lovely review and fantastic support for Kelby. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone crewe

I have come into store for a talk mobile sim, Kelby was incredibly helpful. 10/10 experience.

14 September 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Daria,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kelby at Crewe branch

Kelby, our sales advisor is a very knowledgeable and attentive person for whom time was not an issue, but our understanding of the contract was. He explained everything to our satisfaction after going through multiple options.
The only issue I had was with the slightly intrusive 'background' music volume level.

5 September 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Harvey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you for the help upgrading and…

Thank you for the help upgrading and transferring to my new phone

4 September 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Timothy,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

New contract, excellent staff

Went to sort out my contract in the Crewe store dealt with Tom and Alex and they were outstanding. Really professional knowledgeable and we’re able to help me understand everything I needed highly recommend both the store and the incredible team at the Crewe Branch thank you very much.

25 August 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Clark,

Thanks for the lovely review and fantastic support for Tom and Alex.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone


Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

All the staff have been superbly…

All the staff have been superbly helpful and couldn’t ask for better service. Wish everyone was as helpful as Vodafone Crewe. Would 110% recommend the service I have received at Crewe.

25 August 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Reece,
Thanks for the lovely review and fantastic support for Crew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Upgraded to a new phone in store and…

Upgraded to a new phone in store and was helped to transfer to the new phone before trafing the old one in

24 August 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Regine,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Upgraded in store

Upgraded in store, the team helped me transfer my information before trading in

24 August 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hi Peter , thank you so much for your wonderful review and the amazing support you’ve shown for us, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Upgraded to a new phone and had all…

Upgraded in store

11 August 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Jeanette,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tom was brilliant

8 August 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe


Hey Yvonne,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kelby was excellent in explaining the…

Kelby was excellent in explaining the different plans suitable our needs

31 July 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Garry,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Got a new phone

Got a new phone , a cheaper plan and great service .

25 July 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Jess,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

5 Star Service

24 July 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Alan,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Been with Vodafone for a few years now

Been with Vodafone for a few years now, it was time to renew my 3 contracts came out saving £40 per month Emma was absolutely great finding what would work for me.
We need to use our high street shops more I wouldn’t have got the same service over the phone.

3 July 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Diane,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kelby offered me a great deal last time…

Kelby offered me a great deal last time I was in so I came back to take it , always great service !

4 July 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Bobby,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Emma at vodafone

Emma was great today and yesterday. She was friendly, professional and very patient. Thankyou Emma!

2 July 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hi Michael , thank you so much for your wonderful review and the amazing support you’ve shown for Emma, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Good shop

Good shop. Amazing workers

29 June 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Brodie,

This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thankyou for the transfer after…

Thankyou for the transfer after upgrading to a new phone

29 June 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Susan,

This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Always a great help!

Always a great help!

26 June 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Penny,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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