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Vivid Seats Reviews 

113,646
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 65,108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease, efficiency, and straightforward nature of the purchasing process. Many consumers appreciate the transparent and reasonable pricing, often noting great deals and good seat selections. The overall user experience is consistently described as smooth and positive, with people receiving tickets quickly. However, some customers noted challenges with the app and ticket delivery. Reviewers experienced difficulties accessing accounts or viewing tickets within the app, facing issues opening it or creating an account. Some also mentioned problems with ticket transfers, including delays or inability to add tickets to mobile wallets, and a few felt fees were occasionally exorbitant.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the process smooth, easy, and efficient for... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting quick and seamless... See more

Website

Clients share ambiguous opinions on the website, with some reviewers finding it easy to use for finding good... See more

Price

Reviewers mention positive feedback about price, often finding competitive and affordable tickets, with many... See more

Application

Customers consistently note ambiguous experiences with the app, with some finding it easy to download and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The site does not make it clear whether the “WCB” tickets for this venue are ONLY for wheelchair seating. That seems important to know.

Company replied

Rated 4 out of 5 stars

Unable to open app - wish it was just a regular log in with username/password.

Company replied

Rated 5 out of 5 stars

Love the communication thats provided once you purchase a ticket. Your app is very easy to navigate. Just wish you could allow tickets to be able to transfer to my Google Wallet.

Company replied

Rated 5 out of 5 stars

As a veteran and long time kraken hockey fan who has been unable to attend any games due to being in Japan on orders... You made it easy, safe, and quick to get the tickets for me and my family. I app... See more

Company replied


Company details

  1. Event Ticket Seller

Written by the company

Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Is Vivid Seats Legit? Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.

Vivid Seats Game Center

Written by the company

Flex your fandom in the Vivid Seats App with daily games for a chance to WIN FREE TICKETS.
Play daily games to score points and earn tokens towards Game Center rewards. Eligible players can also earn entries in weekly drawings for FREE tickets.

100% Buyer Guarantee

Designed to give you full peace-of-mind, safety, and security

Designed to give you full peace-of-mind, safety, and security
We want to offer you the best tickets for the events you’re excited about and make the purchase experience easy. We are here for you when you need us.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

114K reviews

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Asks customers to review

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4.3

All reviews

(113,646)

62,643 reviews in the last 12 months

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Rated 3 out of 5 stars

Too many steps

Too many steps, and using ticketmaster.

27 July 2026
Vivid Seats logo

Reply from Vivid Seats

Hi there, thanks for taking the time to share your feedback. We definitely understand how frustrating it can feel when there are multiple steps involved in accessing tickets.

Some events and venues require tickets to be accessed through their preferred ticketing platform, such as Ticketmaster, as part of their ticket distribution and security process. Accessing tickets through the designated platform helps ensure they remain valid for entry. We appreciate your understanding

Rated 5 out of 5 stars

Price

Muy buena y ok

26 July 2026
Vivid Seats logo

Reply from Vivid Seats

We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!

Rated 4 out of 5 stars

I found the tickets on your site were…

I found the tickets on your site were more affordable and I really appreciate that thank you
Mr & Mrs Isaac Jones

21 July 2026
Vivid Seats logo

Reply from Vivid Seats

Hi customer, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!

Rated 5 out of 5 stars

I love vivid seats!

Fast, reliable, great seats for great prices!

27 July 2026
Vivid Seats logo

Reply from Vivid Seats

Thank you for trusting us with your live event experience and for the high star rating!

Rated 5 out of 5 stars

Quick and easy

Quick and easy. Reasonable price.

27 July 2026
Vivid Seats logo

Reply from Vivid Seats

Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!

Rated 5 out of 5 stars

Zoee

I feel the company is really good!

26 July 2026
Vivid Seats logo

Reply from Vivid Seats

We truly appreciate the review. Helping you get to the events you love is what we’re here for!

Rated 1 out of 5 stars

The app was downloaded but no way to…

The app was downloaded but no way to track the tickets. How is today!

27 July 2026
Vivid Seats logo

Reply from Vivid Seats

Hi there! Our team reviewed your order and can confirm your tickets were successfully delivered through Ticketmaster. To access them, please download the Ticketmaster app and log in using the same email address associated with your order.
Your tickets should appear in your Ticketmaster account from there. You may have also received an acceptance link by email to complete the transfer. Please let us know if any other questions come up!

Rated 5 out of 5 stars

The experience was very easy to…

The experience was very easy to purchase and receive tickets digitally.

27 July 2026
Vivid Seats logo

Reply from Vivid Seats

Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!

Rated 5 out of 5 stars

Great service

Great service

27 July 2026
Vivid Seats logo

Reply from Vivid Seats

Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!

Rated 5 out of 5 stars

P Dilello

Very easy transfer

27 July 2026
Vivid Seats logo

Reply from Vivid Seats

We truly appreciate the review. Helping you get to the events you love is what we’re here for!

Rated 5 out of 5 stars
Vivid Seats logo

Reply from Vivid Seats

Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!

Rated 5 out of 5 stars

Fast

Fast. Easy. Safe.

27 July 2026
Vivid Seats logo

Reply from Vivid Seats

We really appreciate your positive review. Thank you for choosing us!

Rated 1 out of 5 stars

Accepting and transferring this…

Accepting and transferring this electronic tickets is terrible. I can't tell if I have accepted or how to transfer. I am so frustrated.

24 July 2026
Vivid Seats logo

Reply from Vivid Seats

Hi there! Our team reviewed your order and confirmed that your tickets were successfully delivered as secure URL links to the email address on file. To access them, simply open the delivery email and click each secure link. Your tickets will appear from there.

Each of your four tickets has its own unique secure link. If you'd like to share them with family or friends, you can simply forward the individual link for the specific ticket you'd like each person to use.

Rated 5 out of 5 stars

Easy to understand and navigate

Easy to understand and navigate. Straight forward.

24 July 2026
Vivid Seats logo

Reply from Vivid Seats

We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!

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