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Vivid Seats Reviews 

113,492
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 65,108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease, efficiency, and straightforward nature of the purchasing process. Many consumers appreciate the transparent and reasonable pricing, often noting great deals and good seat selections. The overall user experience is consistently described as smooth and positive, with people receiving tickets quickly. However, some customers noted challenges with the app and ticket delivery. Reviewers experienced difficulties accessing accounts or viewing tickets within the app, facing issues opening it or creating an account. Some also mentioned problems with ticket transfers, including delays or inability to add tickets to mobile wallets, and a few felt fees were occasionally exorbitant.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the process smooth, easy, and efficient for... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting quick and seamless... See more

Website

Clients share ambiguous opinions on the website, with some reviewers finding it easy to use for finding good... See more

Price

Reviewers mention positive feedback about price, often finding competitive and affordable tickets, with many... See more

Application

Customers consistently note ambiguous experiences with the app, with some finding it easy to download and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The site does not make it clear whether the “WCB” tickets for this venue are ONLY for wheelchair seating. That seems important to know.

Company replied

Rated 4 out of 5 stars

Unable to open app - wish it was just a regular log in with username/password.

Company replied

Rated 5 out of 5 stars

Love the communication thats provided once you purchase a ticket. Your app is very easy to navigate. Just wish you could allow tickets to be able to transfer to my Google Wallet.

Company replied

Rated 5 out of 5 stars

As a veteran and long time kraken hockey fan who has been unable to attend any games due to being in Japan on orders... You made it easy, safe, and quick to get the tickets for me and my family. I app... See more

Company replied


Company details

  1. Event Ticket Seller

Written by the company

Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Is Vivid Seats Legit? Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.

Vivid Seats Game Center

Written by the company

Flex your fandom in the Vivid Seats App with daily games for a chance to WIN FREE TICKETS.
Play daily games to score points and earn tokens towards Game Center rewards. Eligible players can also earn entries in weekly drawings for FREE tickets.

100% Buyer Guarantee

Designed to give you full peace-of-mind, safety, and security

Designed to give you full peace-of-mind, safety, and security
We want to offer you the best tickets for the events you’re excited about and make the purchase experience easy. We are here for you when you need us.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

113K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.3

All reviews

(113,492)

62,494 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The actual purchase and transfer of…

The actual purchase and transfer of tickets was excellent. My only issue with the app was the requests for my favorite sports teams and artists. I’m not very tech savvy but it seemed that the app wouldn’t let me skip past that request to set up my account.

26 July 2026
Vivid Seats logo

Reply from Vivid Seats

Thanks a bunch! We're happy we could make your experience a great one.

Rated 1 out of 5 stars
Vivid Seats logo

Reply from Vivid Seats

Hi there! Our team reviewed your order and can confirm your tickets were successfully delivered through the MLB Ballpark app. To access them, please download the MLB Ballpark app and log in using the same email address associated with your order.

Your tickets should appear in your MLB Ballpark app account. You may have also received an acceptance link by email to complete the transfer. Please let us know if any other questions come up!

Rated 5 out of 5 stars

Good

Goooood!!?

26 July 2026
Vivid Seats logo

Reply from Vivid Seats

Hi customer, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!

Rated 4 out of 5 stars

Great

Great recomendable

26 July 2026
Vivid Seats logo

Reply from Vivid Seats

Thanks a bunch! We're happy we could make your experience a great one.

Rated 4 out of 5 stars

Ticket

I was excited!

25 July 2026
Vivid Seats logo

Reply from Vivid Seats

We truly appreciate the review. Helping you get to the events you love is what we’re here for!

Rated 5 out of 5 stars

Amazing event

Amazing event, amazing seats and Amazing concert!
Highly recommend.
Great Pricing, easy to use application.

5 May 2026
Vivid Seats logo

Reply from Vivid Seats

Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!

Rated 5 out of 5 stars

Fast

Delivery was fast- with in minutes.

23 July 2026
Vivid Seats logo

Reply from Vivid Seats

We truly appreciate the review. Helping you get to the events you love is what we’re here for!

Rated 4 out of 5 stars

Easy process

Easy process

26 July 2026
Vivid Seats logo

Reply from Vivid Seats

Hi customer, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!

Rated 4 out of 5 stars

I do not like to be forced into reviews

I do not like to be forced into reviews

24 July 2026
Vivid Seats logo

Reply from Vivid Seats

Hi customer, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!

Rated 3 out of 5 stars

I tried using affirm to pay for the…

I tried using affirm to pay for the tickets and you took it right out of my bank account and I haven’t received the tickets yet to put in my wallet

25 July 2026
Vivid Seats logo

Reply from Vivid Seats

Hi there! Our team reviewed your order and can confirm your tickets were successfully delivered through Ticketmaster. To access them, please download the Ticketmaster app and log in using the same email address associated with your order.
Your tickets should appear in your Ticketmaster account from there. You may have also received an acceptance link by email to complete the transfer. Please let us know if any other questions come up!

Rated 5 out of 5 stars

Easy to use would strongly recommend…

Easy to use would strongly recommend and use this company again

26 July 2026
Vivid Seats logo

Reply from Vivid Seats

Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!

Rated 5 out of 5 stars

Quick delivery!

24 July 2026
Vivid Seats logo

Reply from Vivid Seats

Hi Marta, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!

Rated 5 out of 5 stars
Vivid Seats logo

Reply from Vivid Seats

Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!

Rated 5 out of 5 stars

I had a fantastic experience with Vivid…

I had a fantastic experience with Vivid Seats customer service!!! As a matter fact I always have a great experience!!!! Will continuously purchasing with Vivid seats.

25 July 2026
Unprompted review
Vivid Seats logo

Reply from Vivid Seats

Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!

Rated 5 out of 5 stars

Easy access

Easy access and prompt

17 July 2026
Vivid Seats logo

Reply from Vivid Seats

We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!

Rated 5 out of 5 stars

good

good good good

25 July 2026
Vivid Seats logo

Reply from Vivid Seats

We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!

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