Vision Express Reviews 351,183

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 7,925 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and friendly demeanor, making the process of choosing glasses and undergoing eye tests a pleasant experience. Many people highlight the exceptional customer service, noting that staff members are attentive, patient, and provide clear explanations. The service itself is often described as excellent, with consumers appreciating the thorough eye examinations and efficient processes. However, some customers have expressed dissatisfaction with the product quality, specifically mentioning issues with lenses, such as poor fit, limited field of view, or unusual streaks. A few other people also felt that the customer service was poor when it came to choosing frames or resolving issues, with some experiencing delays or feeling that their concerns were not adequately addressed.

What people talk about most

Staff

Users describe positive interactions with staff. Customers frequently praise the staff for being friendly,... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness and professionalism of... See more

Product

Consumers find product experiences to be ambiguous. While some reviewers express satisfaction with their new... See more

Customer service

Clients share positive opinions on customer service, with many praising the staff for being polite,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers felt comfortable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hastings Vision Express ! What a star branch ⭐️⭐️⭐️⭐️⭐️⭐️ I was helped by all members of staff during my recent visit and cannot recommend this store highly enough ! Top notch quality customer servi... See more

Rated 5 out of 5 stars

The service was amazing, I’m a very new customer to vision express and from start to finish all the staff were helpful, attentive and all round brilliant! Special shoutout to Claudia, every sales team... See more

Rated 5 out of 5 stars

Staff were polite and friendly Although my eye test wasn't due, I was having a problem so it was recommended that I went to have my eyes checked. Optician was thorough and gave good advice. Listened... See more

Rated 5 out of 5 stars

I just wanted to say a massive thank you to everyone at Matlock Vision Express. I went in twice this week following a doctors appointment, for an issue with my eyelid. Everyone I spoke to was outstand... See more


Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Optician
  5. Sunglasses Store

Written by the company

Vision Express Opticians. Book an eye test online for prescription glasses, contact lenses and sunglasses. Choose from an extensive range of designer frames from your local Vision Express store.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

351K reviews

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Rated 5 out of 5 stars

Great service

Great service. Priti, Associate for Vision Express, was excellent. She was very professional and ensured that I got the right glasses at the best price. I will recommend Vision Express.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

After visiting the bury st Edmund’s…

After visiting the bury st Edmund’s store for my recent eye test I was very impressed by the professionalism of all the staff. The optometrist was very knowledgeable and thorough throughout the exam explaining the change in my prescription. I also have to give a special mention to Adrian the dispensary clinician who went above and beyond anything I have ever experienced before in helping choose my new glasses/ sunglasses. Explaining everything in great detail regarding the gap in the nose bridge and differences in lenses to give me a wider field of vision. Very helpful indeed .

16 May 2026
Unprompted review
Rated 4 out of 5 stars

Each step of the examination was…

Each step of the examination was clearly explained. I was given the opportunity to ask questions and i was not rushed.
The glasses however are pricey.

16 May 2026
Unprompted review
Vision Express logo

Reply from Vision Express

We're glad you felt well-informed and unhurried during your visit. We appreciate your feedback regarding pricing.

Rated 5 out of 5 stars

The Windsor vision express - Perfect

The Windsor vision express is excellent. They are polite, professional and perfect at what they do. They are super efficient and very customer focused. We always go to them for our checkups and needs and always will. The best !

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Rayan was great

Rayan was really helpful and particularly patient when I was trying to find the right fit. Can recommend to anyone!

16 May 2026
Unprompted review
Rated 5 out of 5 stars

My experience

Booking my first eye test for over 5 years was easy online . The staff were friendly and went above and beyond to help me from the eye test to the frame selection and the fitment , they were informative and the shop had a very relaxed feel . I would definitely come back in the future.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service at Vision Express Leamington Spa

The staff in the Leamington Spa branch of Vision Express are fantastic! They're friendly, efficient and professional. Our optomtetrist (Pret) conducted a really thorough eye exam and explained what he was testing for and what he was finding. He showed us what had changed and stayed the same - we felt extremely reassured and confident in his proposed management plan. We would definitely recommend and will continue to use them in the future

16 May 2026
Unprompted review
Rated 5 out of 5 stars

I attended Vision Express

I attended Vision Express, in Stratford upob Avon, for an eye test , a year ealrlier than I was due, because of some vision symptoms. This was a very positive experience. The staff , from the people in the reception to the optometrist that performed the eye examination, were all very kind, professional, patient and willing to explain everything in details making sure I fully understood. I would strongly recommend them.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

The Service at Vision Express was great…

The Service at Vision Express was great services, and all the staff were very kind and helpful. They gave me good advice about my eye condition and explained everything clearly during my eye test.

They also helped me choose new glasses, including the best lenses, screen protection, and frames for my needs, I was very happy with my new glasses.

The staff kept in touch with me and even asked how I was getting on with my new glasses and if I had any problems. They also let me know as soon as my glasses were ready to collect.

Overall, it was excellent service, and I'm very happy with my new glasses and automatic it sunglasses cover protection had change colour then get keep shade.

Happy days!!

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service
very friendly staff and very helpful with my eyes problems
They gave me eye drops and gave me instructions on taking them

15 May 2026
Unprompted review

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