Virtual Headquarters Reviews 389

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being professional, reliable, and efficient, often highlighting the ease of setup and management. Many people appreciate the prompt responses from staff and the seamless user experience, particularly concerning mail handling and virtual office services. However, some customers reported significant issues with mail scanning and redirection, leading to operational disruptions and a lack of communication. These individuals experienced unresponsiveness to urgent messages and emails, with some noting that their complaints were not adequately addressed.

What people talk about most

Service

Consumers find service to be positive, highlighting its professionalism, efficiency, and reliability. Many... See more

Staff

Customers consistently report positive experiences with staff. Reviewers frequently highlight the team's... See more

Response time

Users describe positive interactions with response times. Many customers praise the prompt and efficient... See more

Subscription

Reviewers mention positive feedback about their subscription. Many customers express their intention to renew... See more

User experience

People report positive experiences with the user experience. Customers describe the service as simple to set... See more

Based on these reviews

Rated 5 out of 5 stars

We signed up with Virtual Headquarters last year and it’s been a great experience from day one. The team is professional, responsive and always polite. Whenever post comes in, we get a friendly email... See more

Company replied

Rated 5 out of 5 stars

Emma and in particular has been amazing in answering questions regarding applying for the virtual office and the process . She advised promptly every step of the way and was so helpful . I know i cou... See more

Company replied

Rated 5 out of 5 stars

We are about to renew our virtual office package for our 4th year. It's perfect for what we need as a business that has moved from a traditional office setup to a home based one. Creech Castle is not... See more

Company replied

Rated 5 out of 5 stars

We moved our registered company address to Virtual HQ and have been so impressed with the service and their virtual office rates. The reception at Blackwell House are professional and efficient. Any... See more


Company details

  1. Virtual Office Rental

Written by the company

Virtual HQ are the leading independent provider of virtual office solutions in the UK. Enjoy the benefits of a physical office, without breaking the bank. Watch your company grow and reap the rewards, as well as accessing one of the largest virtual office networks in the UK, offering premium services in prominent locations. At Virtual HQ, it's not just about keeping up appearances - it's about helping your business work harder. And we know how to work up a sweat.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

389 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, no problems and everything has run smoothly giving me one less thing to worry about when your running a busy company.

15 April 2025
Unprompted review
Virtual Headquarters logo

Reply from Virtual Headquarters

Thank you so much for your kind words! We are really glad to hear that everything went smoothly and that we were able to make things easier for you. Supporting busy businesses like yours is exactly what we aim for, and it's great to know we could take a bit off your plate.

Rated 5 out of 5 stars

Easy to use

Easy to use, any problems were sorted quickly over the phone.

9 April 2025
Unprompted review
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Reply from Virtual Headquarters

Thanks Sam, as always if we can assit you with anything going forward please feel free to get in touch.

Rated 5 out of 5 stars

Fantastic service so far and office…

Fantastic service so far and office active in a matter of hours. I look forward of working with these guys.

25 March 2025
Unprompted review
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Reply from Virtual Headquarters

Thank you for the lovely review Hussain, we are pleased to hear that you are happy with the service, as always please feel free to get in touch if there is anything else that we can support you with.

Rated 5 out of 5 stars

Virtual HQ - Excellent Service

Have been a client for nearly a year and the service provided has been excellent, prompt and efficient. When dealing with switching my business account, Emma was fantastic, understanding and made the whole process seamless. Would very much recommend Virtual HQ.

25 March 2025
Unprompted review
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Reply from Virtual Headquarters

Thank you for the glowing review Adam, as always Emma is very happy to help!

Rated 5 out of 5 stars

We have been utilising Virtual…

We have been utilising Virtual headquarters for many years now.
I can not fault there attentive service at all.
Well done.
Michael

18 March 2025
Unprompted review
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Reply from Virtual Headquarters

Hi Michael, thank you for the glowing review we are pleased to hear you have been happy with our service 🙌

Rated 5 out of 5 stars

We have been using the virtual office…

We have been using the virtual office service for some years now and the service is great. The staff are very helpful. We have no hesitation to renew the service.

25 February 2025
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Reply from Virtual Headquarters

Thank you for your lovely review.

Virtual HQ 💙

Rated 5 out of 5 stars

Excellent service from Virtual…

Communications with Virtual Headquarters are very efficient.
We visited our chosen office, as a quick check, and Connie was very welcoming. She showed us around the building explaining what was what and put our minds at rest.
Very happy to continue with the service provided by Virtual Headquarters.

25 February 2025
Unprompted review
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Reply from Virtual Headquarters

Thank you. We're so glad you're happy!

Virtual HQ 💙

Rated 5 out of 5 stars

Fantastic experience dealing with…

Fantastic experience dealing with Account Manager Josh, very quick dealing with a number of enquiries, helpful, fast, responsive, brilliant. Ended up renewing my contract for another 12 months thanks to Josh. Well done lad.

19 February 2025
Unprompted review
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Reply from Virtual Headquarters

Thank you. We're so glad you're happy!

Virtual HQ 💙

Rated 5 out of 5 stars

More than an address

In my case, Virtual HQ provide more than a company address for receiving post. My "virtual" office has meeting rooms available for booking, which I am able to use on a pay-per-hour basis. So I get the best of all worlds when seeing clients and avoiding the 24/7 cost of an office.

24 January 2025
Unprompted review
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Reply from Virtual Headquarters

Thank you, Graham. We are so pleased you are happy with the service.

Virtual HQ 💙

Rated 4 out of 5 stars

Reliable Virtual Office Solution

I have been using Virtual Headquarters for several years now and I am satisfied with their service. The staff is friendly and always available to assist with any questions I might have. They respond promptly and efficiently, making every interaction a pleasant experience. Their virtual office solutions have provided me with the flexibility and professionalism I need to manage my business effectively.

24 January 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you so much for this lovely review, Paola.

Virtual HQ 💙

Rated 5 out of 5 stars

I use Virtual HQ to maintain a…

I use Virtual HQ to maintain a registered address from my Company. This makes it easy to run my mobile business.Staff are very friendly and email me when I have post delivered so I know when to pop in.

23 January 2025
Unprompted review
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Reply from Virtual Headquarters

Thank you so much for this lovely review, Ray.

Virtual HQ 💙

Rated 5 out of 5 stars

I have been using the service of the…

I have been using the service of the company for over four years ana the service has been excellent.

23 January 2025
Unprompted review
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Reply from Virtual Headquarters

Thank you so much for this lovely review. We are so glad you're happy with the service.

Virtual HQ 💙

Rated 5 out of 5 stars

Long Term Customer

Have been using them for several years now. A range of options and facilities available.

16 January 2025
Unprompted review
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Reply from Virtual Headquarters

Thank you so much for this lovely review.

Virtual HQ 💙

Rated 5 out of 5 stars

Very nice and smooth administration…

Very nice and smooth administration system, and all customer service representative very helpful.

6 January 2025
Unprompted review
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Reply from Virtual Headquarters

Thank you so much for this lovely review, we are so glad you're happy with the service.

Virtual HQ 💙

Rated 5 out of 5 stars

Great Company

We have been with Virtual HQ for over a year now and are very happy with the service and they are always helpful with any questions we have. We will be definatly be renewing and staying with Virtual HQ.

Alex.
Global Energy Solutions.

11 January 2025
Unprompted review
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Reply from Virtual Headquarters

Thank you so much for this lovely review, we are so glad you're happy.

Virtual HQ 💙

Rated 5 out of 5 stars

I had a slight issue with…

I had a slight issue with company/recipient names during onboarding, but Abi helped fixed it quickly and easily! So far so good.

8 January 2025
Unprompted review
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Reply from Virtual Headquarters

Hi Tom,

We're so glad Abi was able to help you, and thank you for taking the time to leave us a review!

Virtual HQ 💙

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