Amazing help from Wendee who helped us set up our phone plants for the next 12 months. She was not only kind and provided great service, but gave us tips on how to optimise usage and get the most our... See more
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Delivery guy Rajesh very helpful and best service He do one mistake while activating the sim and he agree that mistake and he stay with me 1 and off hr to Reslove the issue is patience and knowledge... See more
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I had a great experience at Virgin Megastore in Dubai Mall, especially thanks to Hiya. After visiting Virgin Mobile and not getting the help I needed, Hiya was amazing and went out of her way to sort... See more
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I appreciate the hospitality, the reliability and speed of customer service I' ved received from your staff, Ms. APRIL of Marina Mall. All details she mentioned about the deals are now I'm enjoying. L... See more
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Company details
Written by the company
Hey there! We’re Virgin Mobile UAE, and we’re all about Making Mobile Better. We’re rocking-up the mobile game in UAE with our fully digital approach, giving our customers freedom, transparency, and value. With our flexible plans, our customers are in control. Whether it’s Pay as You go or customisable Monthly Plans, switching and managing plans is super easy with our slick eSIMs and the award-winning Virgin Mobile app. Our network delivers up-to 5G speeds, and we've got an awesome range of perks like free music streaming with Anghami Plus, free Data Rollover, massive discounts and much more. Plus, we're committed to cutting down plastic waste and going green with our eco-friendly practices. At Virgin Mobile UAE, we’re all about making life easier and more fun. Come join us online and see how we make mobile magic happen. About Virgin Mobile UAE: Flexible plans, great value, and a seamless digital experience. Check us out online today.
Contact info
Dubai, U.A.E.
- feedbackvm@virginmobile.ae
- www.virginmobile.ae
4.5
Excellent
5K reviews
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Aries Montano of DXB Airport has been…
Aries Montano of DXB Airport has been very helpful explaining the different plans to us, we got a yearly plan
24 June 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Dominic, we’re happy to hear Aries Montano helped make things clear and guided you to the right plan. We appreciate you choosing us and are always here if you need any support! -Pauline
Great service from Aries Montano of DXB…
Great service from Aries Montano of DXB airport, thank you! Bought a yearly package with Virgin Mobile. Very helpful team
24 June 2026
Unprompted review
Reply from Virgin Mobile UAE
Thanks a lot for your kind words, Eunice🙌. We’re happy to hear Aries Montano and the rest of the team took great care of you and made setting up your yearly plan easy. It means a lot to us, and we’re always here if you need anything! -Pauline
Horrible experince
Horrible experience.
For weeks, I have been reporting an ongoing issue with my home internet connection. The problem comes and goes, but every time the service briefly returns, Virgin closes the case and claims the issue has been resolved.
In reality, the internet continues to fail for extended periods, making the service unreliable and extremely frustrating.
I repeatedly suggested replacing the router, as the issue appears to be recurring, yet nothing has been done beyond polite reassurance and promises that the problem has been fixed.
Unfortunately, the actual issue remains unresolved, and I am left having to report the same problem over and over again. Customer service is responsive and courteous, but without meaningful action, that does little to solve the problem.
23 June 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Dora, we’re really sorry for the frustrating experience you’ve had with your connection. We understand how upsetting it is to keep facing the same issue without a proper fix, even after multiple reports. This is definitely not the level of service we aim to provide. Please send your details via feedbackvm@virginmobile.ae so we can investigate this thoroughly and help get it properly resolved. -Pauline
I visited the Circle Mall location in…
I visited the Circle Mall location in JVC to renew my ID for my account. Mohamed Sohaib was so helpful and made the process super quick
23 June 2026
Unprompted review
Reply from Virgin Mobile UAE
Hello Sally, thanks a lot for your kind words 😊. Happy to know Mohamed Sohaib made your visit smooth and quick at Circle Mall. We’re always here to help whenever you need us! -Pauline
Excellent support from Virgin Mobile driver
Although no resolve from help desk, Virgin Mobile driver Shabam Sharma was able to help us out
23 June 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Frederic, we’re glad to hear Shabam Sharma was able to step in and support you when it mattered. We always aim to make things smoother for you, so it’s great to know he made a difference. Feel free to reach out anytime if you need anything! -Pauline
Very helpful Joseph sorted me with a…
Very helpful Joseph sorted me with a SIM card for 2 weeks thank you 🙏🏻
23 June 2026
Unprompted review
Reply from Virgin Mobile UAE
Thanks so much for the lovely feedback, Chloe 😊. We’re glad Joseph was able to get you sorted with a SIM so smoothly and make things easy. Appreciate you sharing this, and feel free to reach out anytime if you need a hand! -Pauline
Uselss support and no delivery... Worst place for mobile service and for product purchases.
Sameday or 2 days delivery. Yet 4 days and still processing, wait for tomorrow we will contact you. Thats all they keep saying, but ain't doing anything. They are so poor service ALSO for buying products. Not only their mobile services - here they scam people. Pay for travel plans and data in other countries and it doesn't work and they do not refund. Absolutely disgusting place, nothing ever changes here. Their reviews are mostly purchased as well. Disgrace Trustpilot don't fix that either, but they surely pay for Trustpilot.
Update: Still no package, and that email they provide here in their answer, they don't reply or answer on that email either. They say they have shipped the order, but spoke to the courier who says they haven't received anything to deliver.
They are just a disgusting scam, will make a dispute with my bank now. Unbelievable.
22 June 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Michael, we’re really sorry to hear about your experience. It sounds incredibly frustrating, especially with the delivery delays and the issues you’ve faced while using our services. We completely understand why you’d feel this way. Please reach out to us at feedbackvm@virginmobile.ae so we can review everything thoroughly and work on resolving this for you. -Pauline
Virgin Mobile
I visited the Virgin Mobile Sahara Branch last June 18 to purchase a SIM card and mobile package. Haya explained the available plans clearly and helped me select one that suited my usage requirements.
Haya assisted me throughout the process and answered my questions about the different packages. Anjali also provided support and process was completed efficiently, and I found the staff professional and helpful.
Overall, I had a positive experience at this branch and was satisfied with the service I received.
18 June 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Ashie, thank you so much for sharing your kind feedback 😊. We’re really glad to hear Haya and Anjali made your visit smooth and helpful and that you found the right plan with ease. It means a lot to know you had a great experience at our Sahara branch. If you ever need anything, we’re always here to help! - Pauline
I like the service from virgin mobile…
I like the service from virgin mobile and the location is nearby my home and the staff is nice and hygiene everything circle mall is nearby to my home thanks yo Muhammad Sohaib
22 June 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Romany, thank you for your kind words about our promoters. We’re delighted to hear that Muhammad Sohaib was able to assist you. Please don’t hesitate to reach out if you need any further help. -Karen
Virgin Mobile Terminal 3
Virgin Mobile Terminal 3, very patient and detailed service, budget plan and reliable back-up for the aftersale. I really enjoy how Mr. Zuhdi communicated and design the best fitting plan to me.
21 June 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Yulin, thank you for your kind feedback! We’re delighted to hear that you had a great experience with Zuhdi at our Terminal 3 store. 💜Happy to help anytime if you need us again. -Karen
The personnel at the kiosk was very…
The personnel at the kiosk was very helpful and quick to respond to all my questions. He did a great job. This was in Bur juman mall and the person who helped me was Mr. Richard.
20 June 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Bhavin, thank you for your kind feedback! We’re glad to hear that Richard provided helpful and quick assistance during your visit to our Burjuman kiosk. 💜 We truly appreciate your support! ✨ Feel free to reach out if you need anything else. -Karen
Paying for Internet I Couldn't Reliably Use
After almost 18 months of ongoing internet issues, countless calls and repeated assurances that the problem had been "permanently fixed", I finally gave up. The service was frequently unusable, forcing me to rely on mobile data at additional cost. Customer service repeatedly directed me to app chat despite my requests for email or phone communication. Extremely disappointing experience.
20 June 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi E M, we sincerely apologize for the internet issues and the inconvenience caused. We appreciate your feedback and are reviewing it to improve our service. Please contact us at feedbackVM@virginmobile.ae so we can assist you further. -Karen
Got my 5th sim in virgin as family plan
Got my 5th sim in virgin as family plan
So much happy with extra 500 minutes and staff in burjuman richard gave me 3gb extra each month
Virgin mobile has best plan in the market!
20 June 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Vivek, thank you for your wonderful feedback! We’re delighted to hear that Richard was able to assist you and that you’re enjoying the extra 500 minutes and 3GB bonus each month. 💜Feel free to reach out if you need anything else. -Karen
From burjuman customer care service is…
From burjuman customer care service is wonderful by laraib,i appreciate her hardwork with customer
19 June 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Faanaaayat, thank you for your kind words! We’re truly delighted to hear that you had a wonderful experience with Laraib at our Burjuman kiosk. 💜If you have any questions, feedback, or need further assistance, please feel free to reach out to us anytime at feedbackVM@virginmobile.ae, we’re always happy to help! 😊-Karen
I was assisted by Mr. Ali
I was assisted by Mr. Ali in Wafi Mall purchasing the SIM card with data for my minor son. Mr.Ali explained the best option according to my request and suggested the good plan.
I was totally satisfied with the optioned offered and purchased the SIM card.
Thank you for your professionalism
19 June 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Sabina, thank you for your kind words 😊 We’re really happy to hear that Mr. Ali at Wafi Mall was able to help you find the best option for your son. Your feedback means a lot to us! 🙌 Feel free to reach out if you need anything else. -Karen
Aries M at DXB T3 helped me secure a…
Aries M at DXB T3 helped me secure a good package deal.
16 June 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Florence, thank you for your kind feedback! We’re delighted to hear that Aries M at DXB T3 was able to assist you in securing a great package deal. Feel free to reach out if you need anything else. -Karen
Terrible
Terrible .
Absolutely terrible
I have Internet issue for weeks now and they are just pushing me back and forth in online chat and on the phone without any resolution, it’s like special type of torture
13 June 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Tetiana, we’re sorry to hear about the ongoing internet issues and the challenges you’ve experienced getting them resolved.
Please email us at feedbackVM@virginmobile.ae with your details so we can review your case and assist you further. -Karen
Terrible customer service terrible…
Terrible customer service terrible service. Waiting almost a week for a number transfer- no communication from the service department no support a complete and utter joke these guys are
13 June 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Kevin, we’re sorry to hear about your experience. Please note that we’ve replied to your email with an update on your case. If you need any further assistance, please feel free to reach out, we’re here to help. -Karen
The company is making business from you…
The company is making business from you data after 1-2 years use and showing you’re spending all your data What is not true
However a nice lady Geniger in Dubai Hills mall very nice and helpful stuff.
11 June 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Kristina, thank you for sharing your feedback. We’re sorry for the inconvenience, and we’re glad to hear you had a good experience with Geniger. We’re here if you need any further help. – Karen
Best service from Rafi at Lulu al nahda
Best service from Rafi at Lulu Alnahda
12 June 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Seif, thank you for your kind feedback! We're glad to hear you had a great experience with Rafi at Lulu Al Nahda. Feel free to reach out if you need anything else. -Karen
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