Virgin Mobile UAE Reviews 

Very good company and service

Virgin mobile DXB Terminal 3 store Zuhdi, Mercy, and Peggy. It was easy to follow the procedure and staff were professional.

I purchased a router and SIM card through your app based on the clear promise of 60-minute delivery. That delivery promise was the only reason I went ahead with the purchase, as my job requires reliable, high-speed internet.

It has now been three days, and I still have not received the router or SIM. I have made countless calls and contacted your chat support several times. Each time, I am given a ticket number and told that the matter will be escalated and that it could take 24–48 hours, but nothing is actually being resolved.

One of your agents even informed me that the delivery department had cancelled my delivery, despite the fact that this was not caused by me in any way. I was then told the issue would be escalated and sorted out, yet I am still being given the runaround with no clear update, no delivery, and no solution.

This delay has directly affected my work. I have now been unable to work for three days because I relied on your advertised delivery time and service commitment. This is completely unacceptable and has caused me serious inconvenience and loss of productivity.

I need this matter treated as urgent. I expect immediate action, a clear explanation of what happened, and confirmation of when my router and SIM will be delivered. If you are unable to fulfil the order immediately, then I expect a proper resolution without any further delay.

Avoid - the service is terrible.
I transferred a number from Etisalat 3 months ago and paid 12 months upfront. The number has STILL not transferred. I’ve spent hours working on this and wasting my time with zero compensation. Today I got to the point of trying to re purchase the plan and the buttons now don’t work when clicking to proceed. I spoke to the agents again on the chat and they were useless. He told me to top up my wallet which I did, and had to do it in 2 amount, but the second amount wouldn’t work due to an error. They now tell me that they cannot issue a refund for the wallet, and yet still 3 months on I have no working number!
Truly awful service

If I could give 0 stars, I would.

Prepare for 0 customer support saying the same script over and over.

You will never get your money back if you ever paid them - it goes against the policy, and they will gladly repeat that line to you.

Unless you want to do with disputes and chargbacks - stay away from them.

Try etisalat or du - they're a bit better

Aries Montano of DXBairport.
Very good service. Hamble and professional.

Thanks to mercy in virgin mobile terminal 3 for helping me out in updating my sim card .. she was really helpful thru out the process .

Zuhdi, Mercy, and Saif in Airport Terminal 3 store - FAST, GOOD - they also sell eSims for residents - you will pnly spend 10 minutes and - all set!!!

Aries Montano of DXB Airport has been very helpful explaining the different plans to us, we got a yearly plan

Great service from Aries Montano of DXB airport, thank you! Bought a yearly package with Virgin Mobile. Very helpful team

Horrible experience.

For weeks, I have been reporting an ongoing issue with my home internet connection. The problem comes and goes, but every time the service briefly returns, Virgin closes the case and claims the issue has been resolved.

In reality, the internet continues to fail for extended periods, making the service unreliable and extremely frustrating.

I repeatedly suggested replacing the router, as the issue appears to be recurring, yet nothing has been done beyond polite reassurance and promises that the problem has been fixed.

Unfortunately, the actual issue remains unresolved, and I am left having to report the same problem over and over again. Customer service is responsive and courteous, but without meaningful action, that does little to solve the problem.

I visited the Circle Mall location in JVC to renew my ID for my account. Mohamed Sohaib was so helpful and made the process super quick

Although no resolve from help desk, Virgin Mobile driver Shabam Sharma was able to help us out

Very helpful Joseph sorted me with a SIM card for 2 weeks thank you 🙏🏻

Sameday or 2 days delivery. Yet 4 days and still processing, wait for tomorrow we will contact you. Thats all they keep saying, but ain't doing anything. They are so poor service ALSO for buying products. Not only their mobile services - here they scam people. Pay for travel plans and data in other countries and it doesn't work and they do not refund. Absolutely disgusting place, nothing ever changes here. Their reviews are mostly purchased as well. Disgrace Trustpilot don't fix that either, but they surely pay for Trustpilot.

Update: Still no package, and that email they provide here in their answer, they don't reply or answer on that email either. They say they have shipped the order, but spoke to the courier who says they haven't received anything to deliver.

They are just a disgusting scam, will make a dispute with my bank now. Unbelievable.

I visited the Virgin Mobile Sahara Branch last June 18 to purchase a SIM card and mobile package. Haya explained the available plans clearly and helped me select one that suited my usage requirements.

Haya assisted me throughout the process and answered my questions about the different packages. Anjali also provided support and process was completed efficiently, and I found the staff professional and helpful.

Overall, I had a positive experience at this branch and was satisfied with the service I received.

I like the service from virgin mobile and the location is nearby my home and the staff is nice and hygiene everything circle mall is nearby to my home thanks yo Muhammad Sohaib

Virgin Mobile Terminal 3, very patient and detailed service, budget plan and reliable back-up for the aftersale. I really enjoy how Mr. Zuhdi communicated and design the best fitting plan to me.

The personnel at the kiosk was very helpful and quick to respond to all my questions. He did a great job. This was in Bur juman mall and the person who helped me was Mr. Richard.

After almost 18 months of ongoing internet issues, countless calls and repeated assurances that the problem had been "permanently fixed", I finally gave up. The service was frequently unusable, forcing me to rely on mobile data at additional cost. Customer service repeatedly directed me to app chat despite my requests for email or phone communication. Extremely disappointing experience.