Virginia Hayward Reviews 

6,656
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 472 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding quality and beautiful presentation of the hampers, often highlighting the delicious contents and special wicker baskets. Many find the ordering process simple and user-friendly, appreciating the wide selection of products. Reviewers frequently commend the prompt and reliable delivery service, noting that items arrive on time, intact, and well-packaged. However, some customers also noted issues with delivery, including parcels arriving late or not at all, and instances where items were left in unsuitable locations or arrived damaged. A few people also mentioned a lack of communication regarding dispatch and delivery notifications.

What people talk about most

Product

Clients share positive opinions on product quality, often praising the delicious contents and variety of... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the promptness and... See more

Order

Reviewers mention positive feedback about the ordering process, often describing it as easy and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent quality of products and... See more

Service

People report positive experiences with service, often praising its speed and reliability. Many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is reassuring to know that any hamper bought from Virginia Haywood will arrive safely to our family or friends. The hamper we chose will have been packed with care and will deliver our love, appre... See more

Rated 5 out of 5 stars

I’m not very good at doing things online and so I looked for a phone number so that I could speak to a person about what I wanted to do. I spoke to Gemma, who was very kind and extremely helpful and b... See more

Rated 5 out of 5 stars

I always prefer to use Virginia Hayward to send hampers and gifts . Yes I can order online but the security of knowing that telephone help is at hand and easily accessible is very reassuring . I have... See more

Rated 5 out of 5 stars

I ordered five hampers from Virginia Hampers as Christmas presents – three Mistletoe Gift Baskets and two The Big Cheese Christmas Hampers – and I couldn’t have been more impressed. The quality of the... See more



Company details

  1. Gift Basket Store
  2. Corporate Gift Supplier
  3. Gift Shop

About Virginia Hayward

Written by the company

Virginia Hayward luxury food hampers are available to buy online at Christmas and all year round. Hand-packed by our team of hamper specialists, beautifully presented for the maximum 'WOW' impact.

A Virginia Hayward hamper makes the perfect gift for family and friends whatever the occasion. Our hampers are also sent by thousands of businesses every year as a well appreciated corporate gift to staff, clients and business partners.

Established in 1984 by Virginia and Geoff Hayward in Dorset, England. Virginia Hayward started as a small cottage enterprise and has since grown to be a leader in the luxury wine and food hamper industry. The business remains wholly family-owned and managed and employs over 115 full-time staff, with that figure tripling in the weeks before Christmas.

Over 40 years of supplying and building hampers for some of the most prestigious companies in the UK has given us immeasurable experience in the field. Throughout our significant growth our company ethos has remained the same and is deep-rooted in all that we do:

“To source and supply high quality, beautifully presented luxury food and wine hampers that are reliably delivered and delightfully received in a timely manner and are supported by impeccable levels of customer service.”

Whether your after a Christmas hamper, a birthday present, thank you gift, celebration or other special event gifts, you'll find the perfect hamper to suit your needs and match your budget at Virginia Hayward.

Shop now at Virginia Hayward today and find the perfect gift hamper with fast UK delivery to loved ones, friends and business associates.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

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Replied to 82% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(6,656)

451 reviews in the last 12 months

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Rated 1 out of 5 stars

Company needs to use better couriers as…

Company needs to use better couriers as I still have not received the hamper!

8 December 2025
Virginia Hayward logo

Reply from Virginia Hayward

Dear customer,

I am so sorry that you have not received your item as yet. If you can please contact out sales team on sales@virigniahayward.com with your order details, one of our team can investigate this for you.

Kind regards
Constance

Rated 2 out of 5 stars

Sadly they use Evri and ALSO don't respond to Customer Service enquiries

Sadly they use Evri and when my hamper had not arrived (as a Christmas gift) after 18 days, I contacted Virginia Hayward to try to find it as Evri are impossible to get an answer from!

Sadly, I was never contacted back by VH, so I would say customer service is not good at all! 21 days after ordering, the parcel was finally received.

11 December 2025
Virginia Hayward logo

Reply from Virginia Hayward

Good Evening Susan,
Thank you for your feedback.
Upon investigating into your order I can see that you selected free Christmas delivery whilst ordering online which states it is delivery from the 8th-23rd December.
As you selected this delivery option you have received your order within the advised time frame.
Kind Regards
Isabella

Rated 1 out of 5 stars

what went right?

what went right? the package was left on my front doorstep, it could easily have been taken, in its box in the pouring rain. not even in another box or a plastic bag. The box it came in was obviously the presentation box but it had stickers all over it, I couldnt give that as a gift. The inside was full of packaging and paper with very little product. It was absolutely unusable, certainly to give as a gift.

12 December 2025
Virginia Hayward logo

Reply from Virginia Hayward

Dear customer,

I am very sorry that you are un-happy with the delivery and presentation of your item.

We do advise on our website that our carton gifts are shipped in its festive postal carton without any further exterior packaging, so shipping labels will be affixed to the carton itself.

I can see that you have been in touch with our customer service team, and a full refund has already been issued to you for the item.

Kind regards
Constance

Rated 5 out of 5 stars

Nice easy site to use.

Nice easy site to use, nice quality of products and confirmation of delivery and communicaiton of process is really good.
The people I have sent them too loved receiving them and commented on the quality of contents and packaging.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Totally amazing!!!!!!!!!!

My total experience can only described as far and beyond. Communication is amazing, customer service bent over backwards to help, delivery was superb and finally the hamper's that were sent were received truly fantastic, quality and presentation were more than 5*.
Thank you.

11 December 2025
Rated 5 out of 5 stars

Great Service

They keep me up to date with offers.
I was able to order early and know when it was delivered.
Great service, will be back next year.

10 December 2025
Rated 4 out of 5 stars

Lovely hampers

Lovely hampers
Good selection of goodies
Purchased for a christmas gift, the recipient was pleased as they said it was nicely presented
The only thing they struggled with was finding who it was from ( A sticker on the side of the wrapping had the details)

11 December 2025
Rated 5 out of 5 stars

It’s a gift for someone but was sorely…

It’s a gift for someone but was sorely tempted to keep it for myself. I asked for it to be delivered before Christmas a service that’s offered and not when I ordered it in November. Well packaged it looks great with all the items in the same wrapping. All lot of care has gone into this hamper. Also very good price. I’d buy from then again.

12 December 2025
Rated 5 out of 5 stars

Without a hitch, as usual.

Have used Virginia Hayward for a number of years and have always found them reliable.

On a different not Evri left one hamper on the doorstep, without checking if anybody was at home.
Luckily they were, but half an hour later, they were not.
So the hamper could just have been left.

11 December 2025
Rated 5 out of 5 stars

Great hampers

Hampers arrived very quickly and the contents were packaged on an attractive festive gift box with an optional message available.
Products are of good quality and offer a good range for the festive period.

11 December 2025

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