Ordered my usual dog food from Viovet for the first time. It was cheaper with Viovet than ordering direct. I usually have to order directly from Edgard Cooper as Pets at Home don’t stock beef flavour,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The choice for pets and livestock is fantastic. Big selection of food, treats, meds, bedding and toys. Prescription service. All deliveries are very well packaged and arrive promptly. The price is... See more
Company replied
Very easy to sign up to do one off purchases or repeat orders. Website has a huge array of products for pets of all kinds. The website is really easy to navigate and ordering is straight forward. App... See more
Company replied
Dog tablets that arrived really quickly despite vet now having to forward prescription. Well packaged and stickers on inside tablet boxes show all Vet instructions. Email with info. about the medici... See more
Company replied
Company details
Written by the company
VioVet Ltd offers a variety of pet and horse supplies, including prescription and non-prescription medications, food, toys and equipment. We stock many of the leading market brands, as well as our own-branded products and supplements. This is all offered at considerable savings to the customer who can expect to receive excellent value for money and an efficient, professional service whenever they contact us. Our consistent levels of service have contributed to us being ranked among the top retailers of pet food and medication in the UK by Trustpilot.co.uk and featuring various times in the Telegraph and Guardian newspapers for our success.
VioVet Ltd's Details
Written by the company
- Tel: 01234 907860
- Mon-Fri 9am-5pm
- FREE delivery available from £35
- Exclusions apply, see www.viovet.co.uk/p122/Delivery_Information/pages.html for more information
Contact info
1a Progress Park, MK42 9XE, Bedfordshire, United Kingdom
- 01234 907860
- support@viovet.co.uk
- www.viovet.co.uk
4.7
Excellent
126K reviews
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I didn't receive either my parcel or…
I didn't receive either my parcel or any contact explaining why I wouldn't receive it.
I contacted Viovet 3 days after the parcel had been due & was told the parcel was damaged & I would receive a refund. In the meantime I had run out of the product I had ordered.
14 August 2026
Reply from VioVet
Thank you for your feedback. While we’re unable to proactively track every customer’s order prior to dispatch, we’re glad you contacted us to let us know about the issue so we could look into this for you.
I can see that a replacement order has now been raised for you, and we hope this reaches you promptly. We’re sorry for the inconvenience caused by the damaged parcel and understand how frustrating it must have been to run out of the product in the meantime.
Great price for pet food with free next…
Great price for pet food with free next day delivery.
21 August 2026
Reply from VioVet
We're delighted to hear you found a great price for pet food and enjoyed our next-day delivery! Thank you for your wonderful feedback. We truly appreciate it.
Many Thanks, VioVet.
I would highly recommend VioVet with…
I would highly recommend VioVet with very competitive prices, same day dispatch and next day delivery with a reputable, reliable courier as well as good communication and updates.
12 August 2026
Reply from VioVet
We're delighted to hear that you would highly recommend us. We're especially pleased that you found our prices competitive, and that you experienced same-day dispatch, next-day delivery, and good communication. We value your recommendation and we will look forward to your next order.
Many Thanks, VioVet.
Only 4 Stars instead of the usual 5…
Only 4 Stars instead of the usual 5 because the box was split, I have noticed that the last few boxes have not been the same quality as normal, maybe just a sign of the times
21 August 2026
Reply from VioVet
We appreciate you sharing your feedback. We are genuinely concerned to hear about the packaging quality not meeting our usual standards and will certainly look into this matter.
Many Thanks, VioVet.
fast delivery
This item was needed quickly and it arrived the next morning. I was so pleased it arrived so soon. Great service
20 August 2026
Reply from VioVet
We're so pleased to hear that your item arrived quickly, especially as you needed it so soon. It's wonderful to know you were happy with our great service!
Many Thanks, VioVet.
Swift service
I ordered the tablets. They arrived earlier than expected
It was easy and clear how to order, and delivered very quickly
21 August 2026
Reply from VioVet
We're delighted to hear that your tablets arrived earlier than expected and that you found the ordering process easy and clear, with very quick delivery. Thank you for your wonderful feedback!
Many Thanks, VioVet.
Reply from VioVet
We are delighted to hear you experienced excellent, fast service and are very pleased. We appreciate your positive feedback and are pleased with your satisfaction. We truly value your feedback.
Many Thanks, VioVet.
Reply from VioVet
We appreciate your positive feedback. We are delighted to hear that your monthly medications consistently arrive on time. We truly value your feedback and we will look forward to your next order.
Many Thanks, VioVet.
Reply from VioVet
We appreciate your positive feedback. We are delighted to hear that you received superb service and that your order arrived so quickly. We truly value your review.
Many Thanks, VioVet.
Items arrived a day ahead of scheduled
Items arrived a day ahead of scheduled. Service was prompt and efficient
21 August 2026
Reply from VioVet
We appreciate your positive feedback. We are delighted to hear that your items arrived ahead of schedule and that you found our service prompt and efficient. We truly value your feedback.
Many Thanks, VioVet.
Fast delivery.
14 August 2026
Reply from VioVet
Good Morning
Thank you for your positive trust pilot review. We are pleased to know that you have enjoyed our quick delivery times from us here at VioVet. We aim to provide all of our customers with the best service possible. We appreciate your positive feedback and we will look forward to your next order.
Many Thanks.
Item ordered 4 August but delivered 14…
Item ordered 4 August but delivered 14 August
Poor delivery service , post office
24 August 2026
Unprompted review
Reply from VioVet
We understand your frustration regarding the delivery delay. We are actively looking into our shipping processes to prevent future occurrences.
Many Thanks, VioVet.
Reply from VioVet
Good Morning
Thank you for your positive trust pilot review. We are pleased to know that you have received a great service from us here at VioVet. We aim to provide all of our customers with the best service possible. We appreciate your positive feedback and we will look forward to your next order.
Many Thanks.
Nice looking robust kit. Excellent quality and selection of 1st aid gear.
Easy to research on website. Clear details and info.
Very good price.
Quick and easy to order.
Rapid turnaround on delivery too.
Nicely packaged. Secure.
Great product. Looks really good. Ideal selection of kit for first aid on the hill for my dog Aoife and her outdoor scentwork training.
Thanks Team
18 August 2026
Reply from VioVet
We're delighted to hear you found our website easy to navigate with clear details and good prices. It's wonderful that your order was quick, with rapid delivery and secure packaging. We're especially pleased the product is great for Aoife's outdoor training!
Many Thanks, VioVet.
Reply from VioVet
We appreciate your positive feedback. We are delighted to hear that you experienced great service and very quick delivery. We truly value your feedback.
Many Thanks, VioVet.
Reply from VioVet
We are so pleased to hear you had such a positive experience with us. We truly appreciate your kind words and recommendation.
Many Thanks, VioVet.
Reply from VioVet
We appreciate your positive feedback. We are delighted to hear that your ordered products always arrive very promptly. We truly value your feedback.
Many Thanks, VioVet.
Goods arrived very quickly
21 August 2026
Reply from VioVet
We appreciate your positive feedback. We are delighted to hear that your goods arrived very quickly. We truly value your feedback.
Many Thanks, VioVet.
Problems discussed and solved
Problems discussed and solved. Very helpful without making any fuss. Thank you for great service.
21 August 2026
Reply from VioVet
We're delighted to hear that we were able to resolve your concerns efficiently and that you found our service helpful. Thank you for your kind words!
Many Thanks, VioVet.
Easy to order and quick delivery
No fuss Ordering process. Easy to upload and link prescription to my pet.
Quick delivery.
14 August 2026
Reply from VioVet
We're delighted to hear that you found the ordering process straightforward and easy to upload and link your pet's prescription. It's wonderful to know you also experienced quick delivery.
Many Thanks, VioVet.
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