VioVet Reviews 

125,537
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 27,471 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and competitive prices offered across a massive selection of pet food and supplies. Many consumers find the entire purchasing process remarkably seamless, especially when uploading prescriptions and setting up convenient repeat orders. Some reviewers were not happy with delayed deliveries, noting that orders sometimes take significantly longer than expected to arrive. A few individuals also mentioned experiencing frustrating communication hurdles and difficulties obtaining prompt updates or refunds when shipments went missing. Buyers pointed out that customer support could improve handling regarding tracking information and missing parcels.

What people talk about most

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting prompt arrivals and fast... See more

Order

Reviewers highlight positive aspects of order, describing the process as very easy, straightforward, and... See more

Product

Users describe positive interactions with product, highlighting a huge range of items and competitive prices.... See more

Service

Reviewers mention positive feedback about service, highlighting fast delivery, efficient prescription... See more

Price

Clients share positive opinions on price, consistently finding costs much cheaper compared to local vet... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered my usual dog food from Viovet for the first time. It was cheaper with Viovet than ordering direct. I usually have to order directly from Edgard Cooper as Pets at Home don’t stock beef flavour,... See more

Company replied

Rated 5 out of 5 stars

The choice for pets and livestock is fantastic. Big selection of food, treats, meds, bedding and toys. Prescription service. All deliveries are very well packaged and arrive promptly. The price is... See more

Company replied

Rated 5 out of 5 stars

Very easy to sign up to do one off purchases or repeat orders. Website has a huge array of products for pets of all kinds. The website is really easy to navigate and ordering is straight forward. App... See more

Company replied

Rated 5 out of 5 stars

Dog tablets that arrived really quickly despite vet now having to forward prescription. Well packaged and stickers on inside tablet boxes show all Vet instructions. Email with info. about the medici... See more

Company replied


Company details

  1. Veterinary Pharmacy
  2. Horseback Riding Service
  3. Pet Store
  4. Pet Supply Store
  5. Veterinarian

Written by the company

VioVet Ltd offers a variety of pet and horse supplies, including prescription and non-prescription medications, food, toys and equipment. We stock many of the leading market brands, as well as our own-branded products and supplements. This is all offered at considerable savings to the customer who can expect to receive excellent value for money and an efficient, professional service whenever they contact us. Our consistent levels of service have contributed to us being ranked among the top retailers of pet food and medication in the UK by Trustpilot.co.uk and featuring various times in the Telegraph and Guardian newspapers for our success.

VioVet Ltd's Details

Written by the company

Tel: 01234 907860
Mon-Fri 9am-5pm
FREE delivery available from £35
Exclusions apply, see www.viovet.co.uk/p122/Delivery_Information/pages.html for more information

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

126K reviews

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Asks customers to review

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4.7

All reviews

(125,537)

27,044 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great prices quick delivery

Great prices quick delivery

20 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that you are satisfied with our competitive pricing and prompt delivery. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Very good product and fast delivery

Very good product and fast delivery.
Thanks
Derek Hughson

20 August 2026
VioVet logo

Reply from VioVet

We're so glad to hear you're pleased with the product and that it arrived quickly. Thank you for taking the time to share your positive feedback! We appreciate it.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Good price

Good price, prompt delivery and item packaged in a box to avoid damage.

20 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that you found the price good, the delivery prompt, and that your item was packaged to avoid damage. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Gereat serive snd fast delivery

Gereat serive snd fast delivery
Many thanks

13 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that you experienced great service and fast delivery. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Great company to deal with.

Very easy to sign up to do one off purchases or repeat orders. Website has a huge array of products for pets of all kinds. The website is really easy to navigate and ordering is straight forward. Appreciated the e-mails to tell me my order had been dispatched and delivery was quick. Thanks Viovet.

20 August 2026
VioVet logo

Reply from VioVet

We're so pleased to hear you found signing up and ordering so easy, whether for one-off or repeat purchases! It's wonderful that you appreciate our huge array of products and the quick delivery updates.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Easy to order and reorder medication

Easy to order and reorder medication. Easy to speak to a customer services advisor if needed. Better value than ordering meds from your vet.

26 June 2026
VioVet logo

Reply from VioVet

We're so pleased to hear that you find it easy to order and reorder medication, and that speaking to a customer service advisor is straightforward. It's wonderful to know you also find our service offers better value!


Many Thanks, VioVet.

Rated 5 out of 5 stars

Always deliver on time and quick…

Always deliver on time and quick turnaround from order to delivery 👍

20 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that we always deliver on time and provide a quick turnaround from order to delivery. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Once set up this is a game changer

Once set up this is a game changer, no brainer.

20 August 2026
VioVet logo

Reply from VioVet

We're so glad to hear our product has made such a positive impact for you! We appreciate your kind words.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Quick delivery

20 August 2026
VioVet logo

Reply from VioVet

Good Evening
Thank you for your positive trust pilot review. We are pleased to know that you have enjoyed our quick delivery times from us here at VioVet. We aim to provide all of our customers with the best service possible. We appreciate your positive feedback and we will look forward to your next order.

Many Thanks.

Rated 5 out of 5 stars

All dealt with quickly and…

All dealt with quickly and professionally

20 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that everything was handled quickly and professionally for you. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Got what I wanted

Got the product I wanted at a competitive price, quickly delivered with efficient email correspondence

Thanks!

19 August 2026
VioVet logo

Reply from VioVet

We're so pleased you received the product you wanted at a competitive price, and that our delivery was quick with efficient email correspondence. We appreciate your positive feedback!


Many Thanks, VioVet.

Rated 5 out of 5 stars

The system is very efficient even when…

The system is very efficient even when a prescription is needed.

20 August 2026
VioVet logo

Reply from VioVet

We're so glad to hear our system's efficiency, especially with prescriptions, met your expectations. Thank you for your kind words!


Many Thanks, VioVet.

Rated 5 out of 5 stars

Great valuefor the money and speedy…

Great valuefor the money and speedy delivery.

20 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that you found great value for your money and that your order was delivered quickly. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Great price & fast delivery

Great price & fast delivery

20 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that you are satisfied with our competitive pricing and prompt delivery. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

No Problems

19 August 2026
VioVet logo

Reply from VioVet

Good Evening
Thank you for your positive trust pilot review. We are pleased to know that you have received a good service with no problems from us here at VioVet. We aim to provide all of our customers with the best service possible. We appreciate your positive feedback and we will look forward to your next order.

Many Thanks.

Rated 5 out of 5 stars

Good service for a prescription order.o

Good service for a prescription order.
Easy to order and prompt delivery.

20 August 2026
VioVet logo

Reply from VioVet

We're delighted to hear that you experienced good service for your prescription order. It's wonderful to know that you found the ordering process easy and the delivery prompt.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Saved over £100 by ordering my dogs…

Saved over £100 by ordering my dogs medication for here. My vet cost plus prescription charge would of been over £150. so bought the prescription and used this easy to navigate site and had it delivered in 3 days. Will be telling all my dog owner friends.

19 August 2026
VioVet logo

Reply from VioVet

We're so pleased to hear you were able to save money on your dog's medication and found our site easy to navigate! We appreciate you sharing your positive experience and recommending us to your friends.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Easy to order

Easy to order, freindly people fast and reliable service.

18 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that you found the ordering process easy, our team friendly, and our service fast and reliable. We truly value your feedback.


Many Thanks, VioVet.

Rated 1 out of 5 stars

i orded labrador rettiever dog food and…

i orded labrador rettiever dog food and got qual breders meal

18 August 2026
VioVet logo

Reply from VioVet

Good Evening
Thank you for your trust pilot review.
We are sorry to hear about the mix-up with your dog food order. We understand this is frustrating. We are looking into why the incorrect item was sent and a member of our management team will contact you directly VIA the registered email address on your order. We appreciate your feedback and we do Hope to value your custom Again soon.

Many Thanks, VioVet.

Rated 5 out of 5 stars

Arrived promptly

20 August 2026
VioVet logo

Reply from VioVet

Good Evening
Thank you for your positive trust pilot review. We are pleased to know that your order has arrived promptly from us here at VioVet. We aim to provide all of our customers with the best service possible. We appreciate your positive feedback and we will look forward to your next order.

Many Thanks n

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