Wai Hong was super kind and helpful he came in and straight away figured out the issue. He was very patient as we have a child in the house who was a bit overly curious with him while he was working a... See more
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Review taken on behalf of resident - Gurjit is a professional at the top of his game, knows what to do and does it brilliantly, more than that when i asked him about the hot water being too hot h... See more
Company replied
Gary Sinclair from Village Heating came and repaired my boiler which had stopped running my heating system. He went above and beyond to permanently fix the fault for me 2 days before Xmas. His kind... See more
Company replied
Wai Hong was very professional and clear what was required. He thoroughly explained the process and how long it would take allowing us to understand the process. Highly recommended and should be recog... See more
Company replied
Company details
Written by the company
Specialist Property Services for Housing Providers & Businesses Since 1992. With over 33 years of expertise, VHL Mechanical is a trusted provider of boiler, plumbing, electrical, air conditioning, and renewable solutions across Greater London. We work closely with housing associations, local authorities, and commercial property managers to deliver high-quality, compliant, and responsive services. From emergency callouts to long-term planned maintenance, our Gas Safe and NICEIC certified engineers ensure your buildings remain safe, efficient, and operational year-round.
Contact info
333/335 High Road, HA3 5EQ, London, United Kingdom
- 0208 102 9898
- enquiries@villageheating.co.uk
- www.villageheating.co.uk
4.7
Excellent
759 reviews
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Replied to 100% of negative reviews
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I had a recent visit from 2 engineers…
I had a recent visit from 2 engineers (Alex &Rich) from this company at my my place of works and was extremely impressed with their positive can do attitude in resolving matters , they are a shining example of what good customer service should be and excellent ambassadors for their company, after over fifty years in the building and maintenance industry personally, it is comforting to find people who have a pride in the work still .
22 June 2026
Unprompted review
Reply from VHL Mechanical
Hi Lui,
Thank you for taking the time to share such thoughtful feedback. We’re delighted to hear that Alex and Rich impressed you with their positive, can-do attitude and commitment to resolving the issues at your workplace.
Your comments are especially meaningful given your extensive experience in the building and maintenance industry. We’re proud to have Alex and Rich representing VHL Mechanical, and we’ll be sure to pass your kind words on to them both.
— VHL Mechanical
Friendly staff, helpful outcomes!
Called to change appointment timing and had my call received by a friendly call taker named Peter. Peter quickly helped me change it and sent me confirmation of the new date
Will recommend!
10 April 2026
Unprompted review
Reply from VHL Mechanical
Hi Anne,
Thank you for your kind feedback. We’re delighted to hear that Peter was friendly and helpful, and that he quickly rearranged your appointment and confirmed the new date for you.
We’ll be sure to pass your comments on to him. We really appreciate your recommendation and your support.
— VHL Mechanical
Found my leak
Found my leak , and got it sorted asap , friendly reliable and helpful wouldn’t leave until she found leak , and did her report
19 June 2026
Unprompted review
Reply from VHL Mechanical
Hi Tanya,
Thank you for your kind feedback. We’re delighted to hear that our engineer was friendly, reliable and determined to find the source of the leak, getting everything sorted promptly and completing the report for you.
It’s great to know that her thorough and helpful approach made such a positive impression. We really appreciate you taking the time to share your experience.
— VHL Mechanical
have taken 4 days off now still nobody…
have taken 4 days off now still nobody shows up
,customer service unhelpful they lie .dissatisfied with this company
2 June 2026
Unprompted review
Reply from VHL Mechanical
Dear Zainab,
Thank you for sharing your feedback. We sincerely apologise for the repeated scheduling issues and the considerable inconvenience caused, particularly as you had taken time off on several occasions for the appointments.
Our review identified that the follow-up communication regarding the return visit was not handled as it should have been. We can confirm that the outstanding work has now been completed and our service records have been updated accordingly.
We’re sorry that the lack of clear communication left you feeling unsupported and dissatisfied. Your feedback has been shared with the relevant team so we can improve the way appointments and follow-up visits are managed.
— VHL Customer Care Team
Good customer service and staff who…
Good customer service and staff who care about what they do. Capable of dealing with difficult technical issues and resolving them.
8 August 2025
Reply from VHL Mechanical
Hi Martin,
Thank you for your kind feedback. We’re delighted to hear you found our team helpful and that we were able to resolve a challenging technical issue for you.
Providing excellent customer service and delivering effective solutions for our customers is always our goal, so it’s wonderful to know your experience reflected that. We really appreciate you taking the time to leave a review.
— VHL Mechanical
My review is about village heating am…
My review is about village heating am shocked really one of village heating engineers came to my mums house to repair boiler wasn’t able to fix it he came twice then he said he’s new to the company just months with the company but the company is shit bla bla not a good company to work for , to be fair i see new engineers every other week company must be shit for people to keep leaving…..now reason why am making this review this village heating guy told my mom he can do the repairs private as long she willing to pay because village heating is shit company I thought this guy must be mad asking my mom for money to fix her boiler even though you said you just started working with them we told him we’ll think about it
Completely disappointed
26 May 2026
Unprompted review
Reply from VHL Mechanical
Hi Paul, thank you for taking the time to leave this review. We're genuinely sorry to hear about your mother's experience and want to address your concerns seriously.
What you've described, an engineer suggesting he carry out private work on the side, is something we take extremely seriously and is a direct breach of our code of conduct. This is not behaviour we tolerate under any circumstances.
We would very much like to investigate this matter fully so that appropriate action can be taken. Please could you contact our manager directly at ronni@villageheating.co.uk with the date of the visit and your mother's property address so we can identify who attended and take action as a priority.
We're sorry this has been your experience, and we appreciate you bringing it to our attention.
VHL Escalation Team
VHL Support Team are slow to respond to emails
The admin's response times for the online webform enquiry and direct emails could definately be improved as it took several attempts over 10 days to get any progress. My third email was CC'd to three representatives in office but typical that neither of them took the initiative to inform me they had arranged for a technician to attend that evening. Nevertheless my persistence paid off as I was pleased when Wai Hong arrived at my door at the end of his day around 6pm to repair the faulty boiler. Finally!
I see him as another example of an engineer on the frontline who is a proven asset to the company.
Thanks Wai, I honestly hope the supervisors at VHL give you credit for your good effort.
22 May 2026
Unprompted review
Reply from VHL Mechanical
Hi R.M.,
Thank you for taking the time to share your feedback. We sincerely apologise for the delays in responding to your emails and for the lack of communication regarding the attendance arrangement. We understand how frustrating this must have been and appreciate your patience and persistence throughout the process.
That said, we’re pleased that Wai Hong was able to attend and successfully resolve the issue with your boiler. We’re grateful for your kind comments about his professionalism and commitment, and we will ensure your feedback is passed on to both Wai and the wider team.
Your comments regarding our response times and communication have been noted and will be reviewed internally as we are always looking for ways to improve the service we provide.
Thank you again for bringing this to our attention.
— VHL Mechanical
Engineer Madison was exceptional
Engineer Madison was exceptional. The knowledge and attention to detail was incredible, but most of all, her desire to solve my problem and really get to the root of the issue made me feel like someone genuinely cared. Madison is a real asset to the VHL team, thank you.
21 May 2026
Unprompted review
Reply from VHL Mechanical
Hi La Familia Crew,
Thank you for taking the time to leave such wonderful feedback. We’re delighted to hear Maddison’s knowledge, attention to detail, and determination to identify the root cause of the issue made such a positive difference.
Providing solutions is important, but making our customers feel supported and cared for throughout the process is just as important to us. We’ll be sure to pass your kind comments on to Maddison, who will be thrilled to receive them.
Thank you again for your recommendation and support.
— VHL Mechanical
hi ps think you have talk with you…staff
hi ps think you have talk with you staff on the ps call look to see my parts come in for my flat no call vhhl about his PS think this rude update people on this put put hold for long time ok as the girl was on the phone here one word say to me me ok ps sorethis out ok
18 May 2026
Unprompted review
Reply from VHL Mechanical
Hi Martin,
Thank you for your feedback. We’re sorry to hear about the difficulties you’ve experienced and apologise for any inconvenience or frustration caused whilst trying to resolve the issue with your boiler.
We are pleased that the issue has now been attended to and that our engineer arrived at the booked appointment time to carry out the work. We also appreciate your patience whilst we worked through this matter.
We’re sorry if you felt communication was unclear during your calls with us. Providing a professional, supportive, and inclusive service is very important to VHL, and we always aim to keep our customers fully informed throughout the process.
Please could you contact our office directly with your full address, contact number, and any job reference details, and ask to speak with the Service Manager so we can ensure your concerns are fully reviewed and promptly resolved.
— VHL Mechanical
Excellent service and knowledgeable
Excellent service and knowledgeable, professional staff. Always do a great job.
16 February 2026
Reply from VHL Mechanical
Hi Sandra,
Thank you for your kind feedback. We’re delighted to hear you found our team knowledgeable, professional, and consistently reliable.
Providing excellent service for our customers is always our goal, so it’s wonderful to know we continue to meet your expectations. We really appreciate your continued support.
— VHL Mechanical
Shane was excellent very polite very…
Shane was excellent very polite very happy with his work
13 May 2026
Unprompted review
Reply from VHL Mechanical
Hi David,
Thank you for your feedback! We’re delighted to hear Shane provided excellent service and that you were so pleased with the work carried out. We’ll be sure to pass your kind comments on to him.
— VHL Mechanical
Shane was an absolute hero
Shane was an absolute hero, he sorted my boiler and my service in a specific time slot as I work strange hours, also had a few worries about my boiler and he explained in depth and put my mind at rest, excellent, excellent technician, absolute credit to VHL and represents your company tremendously, 10/10 very happy customer
11 May 2026
Unprompted review
Reply from VHL Mechanical
Hi,
Thank you for such a fantastic review! We’re thrilled Shane could accommodate your time requirements and provide the reassurance and technical support you needed. Your kind words mean a lot to the team.
— VHL Mechanical
Maddison just arrived to do my job very…
Maddison just arrived to do my job very polite done a fantastic job
6 May 2026
Unprompted review
Reply from VHL Mechanical
Hi,
Thank you for your feedback! We’re delighted Maddison provided polite and professional service and did a fantastic job.
— VHL Mechanical
Had a leak
Had a leak, rang VHL in the morning just after 9am they arrived at around 11am fixed the leak very happy with the work carried out , not the cheapest but reliable and trustworthy
2 February 2026
Reply from VHL Mechanical
Hi,
Thank you for your feedback! We’re delighted we could respond quickly and resolve the leak for you the same morning. We really appreciate your kind words about our reliability and service.
— VHL Mechanical
Very good engineer he was extremely…
Very good engineer he was extremely helpful.mr way was very nice and helpful.
27 April 2026
Unprompted review
Reply from VHL Mechanical
Hi,
Thank you for your kind words! We’re pleased to hear Mr Wai provided such helpful and friendly service.
— VHL Mechanical
Maddison was very helpful and polite…
Maddison was very helpful and polite good job 10/10 job number 314717
22 April 2026
Unprompted review
Reply from VHL Mechanical
Hi,
Thank you for your kind words! We’re pleased to hear Maddison was helpful, polite, and provided a great service throughout the job.
— VHL Mechanical
Rachel gave the best customer service I…
Rachel gave the best customer service I have received for a long time , she was so helpful and pleasant while booking in my annual gas check , she made it so easy and stress free
Thank you
I recommend this company following the service I received
27 March 2026
Unprompted review
Reply from VHL Mechanical
Thank you, Darren! We’re thrilled Rachel could make booking your annual gas check easy and stress-free. Your kind words and recommendation mean a lot to our team!
VHL Mechanical
Boiler broke down leaving us with no…
Boiler broke down leaving us with no heating or hot water. So spoke to my brother in law and he recommended VHL being as he’d used them in the past. Phoned up and spoke to a women called Aeva who could not of been more helpfull. She managed to get us booked in for the next day. All sorted now, it turned out to be a faulty flow return valve that was fixed in under an hour. Overall a very professional service
24 March 2026
Unprompted review
Reply from VHL Mechanical
Thank you, Paul! We’re thrilled Aeva could provide such helpful support and get your appointment booked promptly. It’s great to hear your boiler was fixed quickly and that you had a professional experience with our team!
VHL Mechanical
Danielle was very helpful
Danielle was very helpful, and reassured me throughout our conversation - a credit to the company!
18 March 2026
Unprompted review
Reply from VHL Mechanical
Thank you, Beth! We’re delighted Danielle could provide helpful and reassuring support. Your kind words mean a lot to our team!
VHL Mechanical
Mary’s Dilemma
My dear Mum rang me in a panic as her boiler was having issues. Not knowing who to call, a friend recommended VHL.
This was a Saturday so I didn’t think I’d get anywhere fast but took a chance and rang them. Aeva took my call who listened to my “drama” and gave assurances all would be sorted the next day. And if by magic it was. Can’t praise the company enough, massive thanks to Aeva and the out of hours team
14 February 2026
Unprompted review
Reply from VHL Mechanical
Thank you, Tony! We’re delighted Aeva and our out-of-hours team could provide reassurance and get your mum’s boiler sorted so quickly. Your kind words mean a lot, and we’re thrilled you had such a positive experience with our team!
VHL Mechanical
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