Wai Hong was super kind and helpful he came in and straight away figured out the issue. He was very patient as we have a child in the house who was a bit overly curious with him while he was working a... See more
Company replied
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Review summary
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Review taken on behalf of resident - Gurjit is a professional at the top of his game, knows what to do and does it brilliantly, more than that when i asked him about the hot water being too hot h... See more
Company replied
Gary Sinclair from Village Heating came and repaired my boiler which had stopped running my heating system. He went above and beyond to permanently fix the fault for me 2 days before Xmas. His kind... See more
Company replied
Wai Hong was very professional and clear what was required. He thoroughly explained the process and how long it would take allowing us to understand the process. Highly recommended and should be recog... See more
Company replied
Company details
Written by the company
Specialist Property Services for Housing Providers & Businesses Since 1992. With over 33 years of expertise, VHL Mechanical is a trusted provider of boiler, plumbing, electrical, air conditioning, and renewable solutions across Greater London. We work closely with housing associations, local authorities, and commercial property managers to deliver high-quality, compliant, and responsive services. From emergency callouts to long-term planned maintenance, our Gas Safe and NICEIC certified engineers ensure your buildings remain safe, efficient, and operational year-round.
Contact info
333/335 High Road, HA3 5EQ, London, United Kingdom
- 0208 102 9898
- enquiries@villageheating.co.uk
- www.villageheating.co.uk
4.7
Excellent
759 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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I had the pleasure to be visited by…
I had the pleasure to be visited by Irfan for the annual gas safety check and I must say I was extremely happy with the service provided by Irfan, a very respectful and competent engineer !!!
9 February 2026
Unprompted review
Reply from VHL Mechanical
Hi,
Thank you for taking the time to leave such a lovely review. We're delighted to hear you were happy with the service provided by Irfan during your annual gas safety check. We will be sure to pass your kind feedback on to him.
Kind regards,
VHL Mechanical
Super friendly and a great worker
Wai was excellent, went above and beyond. Placed the call as we had a leak in a pipe, after fixing it and turning everything back on he discovered another hole and fixed it in no time. Very friendly and knowledgeable
8 February 2026
Unprompted review
Reply from VHL Mechanical
Dear Leo,
Thank you for your kind feedback.
We’re really pleased to hear Wai was able to resolve the issue quickly and thoroughly, especially identifying and fixing the additional leak. We’ll be sure to pass your comments on to him — feedback like this means a lot to our team.
Kind regards,
VHL Mechanical
Gary the engineer was great knew…
Gary the engineer was great knew exactly what was wrong sorted it and tested it efficiently with out any problems great job
5 February 2026
Unprompted review
Reply from VHL Mechanical
Dear Gary,
Thank you for taking the time to leave a review.
We’re glad to hear Gary was able to diagnose and resolve the issue efficiently. Your feedback will be shared with him.
Kind regards,
VHL Mechanical
Very professional and efficient …
Reported fault and VHL had it replaced the part within 2 day’s. Julien the technician was very polite and professional. Communication was good with phone calls and text messages to update us on the job
5 February 2026
Unprompted review
Reply from VHL Mechanical
Dear Dee,
Thank you for your feedback.
We’re pleased to hear the replacement was completed promptly and that Julien provided professional service with clear communication throughout. We’ll be sure to pass your kind words on to both Julien and the wider team.
Kind regards,
VHL Mechanical
Commendable service…
Enginerre Nathan came and did a wonderful Job, Very Commendable service
6 November 2025
Reply from VHL Mechanical
Dear A.C. Kumarer,
Thank you for taking the time to leave a review.
We’re delighted to hear Nathan delivered a great service. Your feedback will be shared with him.
Kind regards,
VHL Mechanical
Reply from VHL Mechanical
Dear Sonic,
Thank you for your kind feedback.
We’re delighted to hear Wai was able to resolve the issue so quickly. We’ll be sure to pass your comments on to him.
Kind regards,
VHL Mechanical
Gary was brilliant got the job done…
Gary was brilliant got the job done quickly and efficiently
4 February 2026
Unprompted review
Reply from VHL Mechanical
Dear Customer,
Thank you for taking the time to leave a review.
We’re pleased Gary was able to complete the job quickly and efficiently. Your feedback will be shared with him.
Kind regards,
VHL Mechanical
Gary was polite and willing to get the…
Gary was polite and willing to get the job fixed properly before he left
4 February 2026
Unprompted review
Reply from VHL Mechanical
Dear Lisa,
Thank you for your lovely feedback.
We’re pleased to hear Gary was polite and made sure everything was properly resolved before leaving. We’ll be sure to pass your comments on to him.
Kind regards,
VHL Mechanical
Thank you Gary for a good job done came…
Thank you Gary for a good job done came nice and early and sorted speedily thanks again Gary
4 February 2026
Unprompted review
Reply from VHL Mechanical
Dear Eileen,
Thank you for taking the time to leave a review.
We’re glad Gary was able to attend early and resolve everything quickly for you. Your kind words will be shared with him.
Kind regards,
VHL Mechanical
Julian and maddison were brilliant and…
Julian and maddison were brilliant and efficient, they got the boiler working amazingly, very nice they listened to me and explained stuff to me, I would recommend these 2, maddison was training alongside Julian, she is lovely and knows her stuff and he was directing her and giving her all the knowledge, good team to have.
3 February 2026
Unprompted review
Reply from VHL Mechanical
Dear Leanne,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Julian and Maddison provided such an efficient and positive service, and that everything was clearly explained during the visit. It’s great to know their teamwork and training approach came through — we’ll be sure to pass your kind comments on to both of them.
Thank you again for your recommendation.
Kind regards,
VHL Mechanical
Reply from VHL Mechanical
Dear Mr Mann,
Thank you for your review.
We appreciate your feedback and are pleased to hear you found our service prompt, reliable, and efficient. Your support is greatly valued.
Kind regards,
VHL Mechanical
Boiler replacement
Harry attended to replace my boiler. He was punctual considerate and knowledgeable. He was happy to answer my questions and very reassuring. Highly recommend Harry and VHL.
29 January 2026
Unprompted review
Reply from VHL Mechanical
Dear Kanta,
Thank you for taking the time to leave such a lovely review.
We’re pleased to hear that Harry provided a punctual, reassuring, and knowledgeable service during your boiler replacement. Your recommendation means a great deal to us, and we’ll be sure to pass your kind feedback on to Harry.
Thank you for choosing VHL Mechanical.
Kind regards,
VHL Mechanical
excellent job
Jordan did an excellent job. Was finished quickly and he is clearly very knowledgeable about his industry. Very impressive and VHL is highly recommended.
30 January 2026
Unprompted review
Reply from VHL Mechanical
Dear Dominic,
Thank you very much for your feedback.
We’re delighted to hear that Jordan completed the work efficiently and demonstrated his expertise throughout. Your comments will be shared with Jordan, and we really appreciate your recommendation of both him and VHL.
Thank you again for your support.
Kind regards,
VHL Mechanical
Wonderful manager
This review is for Ronni , a wonderful manager who went above and beyond to help me . They came today , Ronni, and two out of three problems fixed wirh an appointment for the third one .
Thank you very much . You're a star .
29 January 2026
Unprompted review
Reply from VHL Mechanical
Dear J L,
Thank you very much for your kind feedback.
We’re delighted to hear that Ronni was able to support you and help resolve the issues during her visit. We’ll be sure to pass on your comments to Ronni directly — she’ll really appreciate your recognition.
We’re also pleased that follow-up arrangements are in place for the remaining item, and we look forward to completing this for you shortly.
Thank you again for taking the time to leave a review.
Kind regards,
VHL Mechanical
Wai has managed to sort out our issues
Wai has managed to sort out our issues, very nice chap and took the time to explain things, a rare commodity these days
29 January 2026
Unprompted review
Reply from VHL Mechanical
Dear Jeffrey,
Thank you for your feedback.
We’re pleased to hear that Wai was able to resolve your issues and took the time to explain everything clearly. Providing thorough, considerate service is something we actively encourage, so your comments are greatly appreciated and will be shared with Wai.
Thank you for choosing VHL Mechanical.
Kind regards,
VHL Mechanical
Helpful contractor
The contractor this morning was very helpful, polite and informative. He checked the cylinder, boiler and other gas equiptment efficiently.
27 January 2026
Unprompted review
Reply from VHL Mechanical
Hi Sue,
Thank you for your kind feedback.
We’re pleased to hear that the contractor was helpful, informative, and carried out the checks efficiently. Your comments are much appreciated and have been shared with the team.
Kind regards,
VHL Mechanical
Reply from VHL Mechanical
Hi Kanji,
Thank you for your feedback.
We’re pleased to hear you were happy with the professional service provided. Your comments are appreciated and have been shared with the team.
Kind regards,
VHL Mechanical
A very polite and efficient engineer
Vhljob297878 Irfan was very quick and efficient. He sorted out the boiler and did not complain about the late call. I cannot recommend him enough!
26 January 2026
Unprompted review
Reply from VHL Mechanical
Hi Carmen,
Thank you for your kind review.
We’re very pleased to hear that Irfan provided a quick and efficient service and resolved the issue for you, even with a late call. Your recommendation means a great deal and has been shared with him.
Kind regards,
VHL Mechanical
Irfan VHLJOB295504 has been absolutely…
Irfan VHLJOB295504 has been absolutely brilliant. Thank you so much
26 January 2026
Unprompted review
Reply from VHL Mechanical
Hi Marilina,
Thank you for your lovely feedback.
We’re delighted to hear that Irfan provided such a brilliant service. Your comments have been shared with him and are very much appreciated.
Kind regards,
VHL Mechanical
Irfan sorted my heating
Irfan sorted my heating. He went extra mile to get the part and returned, fix the issue same day. Very happy with the service.
26 January 2026
Unprompted review
Reply from VHL Mechanical
Hi,
Thank you for your kind feedback.
We’re glad to hear that Irfan was able to go the extra mile and resolve the issue on the same day. Your comments have been shared with him and the team.
Kind regards,
VHL Mechanical
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