The Village Goldsmith Reviews 

164
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Once again the Village Goldsmith has come up trumps with a remodelling job - this time on a gold bracelet with in-set stones. Not only do I love the result but I so appreciate the respectfulness and c... See more

Rated 5 out of 5 stars

"Amazing customer journey! From diamond selection, CAD design options of the ring, organising pick up through Duty Free at the airport and all whilst communicating entirely through email and phone cal... See more

Company replied

Rated 5 out of 5 stars

I am more in love with my custom made ring that you designed 12 months ago now, I never tire admiring such beauty. Thank you so much for taking such time trying to understand and visualise what I want... See more

Company replied

Rated 5 out of 5 stars

Purchased my husband wedding band from here as he wanted a specific make that had almost brush lines on it. The Village Goldsmith was the only place in NZ that made jewelry of that kind. So I placed a... See more

Company replied

Company details

  1. Jewelry Store
  2. Clothing Store

Information provided by various external sources

The Village Goldsmith are New Zealand's leading independent designing and manufacturing jewellers. Our international award-winning goldsmiths and jewellery experts relish in the opportunity to locally craft custom engagement rings, wedding bands and designer jewellery individually for you. At The Village Goldsmith we create and craft lasting memories for our customers. Each piece of jewellery is uniquely designed to capture your story. Every story is different just like every piece we carefully craft. Your custom bespoke jewellery is crafted onsite in our workshop where you can see our jewellers at work, so you are involved in the creation of your precious jewellery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

164 reviews

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4.9

All reviews

(164)

1 review in the last 12 months

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Rated 5 out of 5 stars

The Village Goldsmith

Beautiful jewellery and nice service!

10 June 2019
Unprompted review
The Village Goldsmith logo

Reply from The Village Goldsmith

Hi Megan,
Thank you for your lovely review! So glad to hear you appreciate our customer service and love our jewellery designs.
Thank you,
The Village Goldsmith Team

Rated 5 out of 5 stars

I have always found the staff super…

I have always found the staff super helpful and I completely trust the quality of work.

3 June 2019
Unprompted review
The Village Goldsmith logo

Reply from The Village Goldsmith

Hi Jeanette,
Thank you for sharing your experience with us. We are so happy you found our expertise helpful and that you love and trust our quality craftsmanship, we pride ourselves on this aspect of our work especially so it is wonderful to hear.
Many thanks,
The Village Goldsmith Team

Rated 5 out of 5 stars

Service was outstanding!

Service was outstanding, included personal delivery to Waikanae! Very patient during choosing time. Thank you

28 May 2019
Unprompted review
The Village Goldsmith logo

Reply from The Village Goldsmith

Hello Christine,
Many thanks for your positive review, we really appreciate your feedback and are glad to hear you loved our services!
Thanks again,
The Village Goldsmith Team

Rated 5 out of 5 stars

Still returning even though we live overseas. Amazing service!

Your service is amazing. Working with you from overseas was easy. Every peace we have purchased from you has been stunning and so distinctive.

27 May 2019
Unprompted review
The Village Goldsmith logo

Reply from The Village Goldsmith

Hi Christine,
We're so glad to hear you find our services amazing, and love that you appreciate our unique jewellery designs!
Thank you,
The Village Goldsmith Team

Rated 5 out of 5 stars

Amazing Experience!

Bryleigh was absolutely amazing to deal with. She was knowledgeable, approachable and was happy to answer any and all of my many questions. I felt totally involved in the process which is exactly what I wanted. The ring is exactly what I had hoped for and more. I could not fault the service or quality at all. Thanks so much for taking all of the stress out of what could have been a very stressful process. Would absolutely recommend your company to anyone and everyone.
Thanks again!

22 May 2019
Unprompted review
The Village Goldsmith logo

Reply from The Village Goldsmith

Hi Matt,

Thank you so much for such a wonderful review - we are so glad you found your experience with us enjoyable. Bryleigh loved working with you on this project and is delighted to hear you did also! It is great news that you enjoyed the custom design process and couldn't be happier with the final result, and especially good to hear that we were able to make it a breeze for you!

Thank you,
The Village Goldsmith Team

Rated 5 out of 5 stars

Real service and real craftsmanship!

The customer service was outstanding and although we don’t live in Wellington the process was such that we were able to be confident that we would love the finished product. It was exceptionally efficient also. Staff very obliging and really listened to what we wanted. Love my ring!!!

22 May 2019
Unprompted review
The Village Goldsmith logo

Reply from The Village Goldsmith

Hi C,

It delights us to hear you found your Village Goldsmith journey exceptional. We are so happy you love your ring - we loved crafting it for you! It was an absolute pleasure working with you.

Thank you for sharing your experience with us.
The Village Goldsmith Team

Rated 5 out of 5 stars

Exceptional Service Everytime!

The service my husband and I have received from Ian and his team over the years has always been exemplary. No longer residing in Wellington, we still continue to engage the Village Goldsmith knowing with absolute certainty that the fine craftsmanship and exceptional service we have always received remains consistent.

My most recent visits have been testament to this with the re-sizing of my late mother’s wedding ring; Ian allayed the fear my late mother always had that the pattern on the wedding band and the engraving on the inside would undoubtedly be compromised… however, I had always had the utmost confidence that Ian was The craftsman who would ultimately ensure the perfect result and he was! Ian re-sized the wedding ring to ensure that both the pattern and engraving were completely untouched. Now I can enjoy wearing my late mother’s wedding ring and know how thrilled she’d be!

16 May 2019
Unprompted review
Rated 5 out of 5 stars

We've bought two really important rings…

We've bought two really important rings from the Village Goldsmith, and the service and the care, the love the staff obviously have for their jobs and their customers, was just amazing.

Apart from the fact that we now have two absolutely stunning rings to start the next chapter of our lives together, the way staff worked with us actually really added to the whole experience.

18 April 2019
Unprompted review
The Village Goldsmith logo

Reply from The Village Goldsmith

Hi Helen,

We are so grateful for the opportunity to have shared our craftsmanship with you and Glen on your journey. Thank you for such lovely feedback, we definitely love and care about what we do, so we are delighted to hear you enjoyed our service and that it positively impacted your experience.
All the best for your new life together!

Thank you,
The Village Goldsmith Team

Rated 5 out of 5 stars

Couldn’t fault the service ..

Couldn’t fault the service ... love the originality of design - couldn’t think of anything that would make the experience better. Thanks Village Goldsmith :)

16 April 2019
Unprompted review
The Village Goldsmith logo

Reply from The Village Goldsmith

Hello Julie,

Thank you so much! We are so glad to hear you felt our service was faultless - this is something we strive for, right alongside creating original and unique designs that our customers fall in love with. Your feedback means so much to us, and is one of the huge reasons we take such pride in our craft and service.

Thank you,
The Village Goldsmith Team

Rated 5 out of 5 stars

The service is genuine

The service is genuine. The team try to understand where you are coming from and do not try to just 'sell you' something. The designs are also quite unique which was perfect for our wedding rings.

15 April 2019
Unprompted review
The Village Goldsmith logo

Reply from The Village Goldsmith

Hi Ben,

Thank you so much for leaving a lovely review. We absolutely love what we do, and providing genuine service to make your journey as a customer as enjoyable as possible, is a huge part of that. It makes us so happy that we were able to help you find the perfect wedding rings.

Thank you,
The Village Goldsmith Team

Rated 5 out of 5 stars

nice shop

i like this place they are always willing to barter a little and they are extremely helpful and knowledgeable on certain items.

9 February 2019
Unprompted review
The Village Goldsmith logo

Reply from The Village Goldsmith

Hi Paul,

Thanks for the great review regarding our level of expertise. We are happy to hear you enjoy our store, the jewellery, and service we have to offer.

Thanks,
The Village Goldsmith Team

Rated 5 out of 5 stars

The Village Goldsmith is a fantastic, high quality jewelry shop

The Village Goldsmith is a fantastic, high quality jewelry shop. Not only do they have a wide range of jewelry but also can customise it to your requirements. They did my engagement ring and customised the wedding band. It looks absolutely amazing and my husband and I love them very much. I'll definitely go back for more jewelry!!! I would highly recommend them, especially if you are looking for something special.

13 December 2018
Unprompted review
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Reply from The Village Goldsmith

Hi Stella, thanks so much for sharing your experience at The Village Goldsmith! We're so pleased to hear you love your bespoke engagement and wedding rings. We look forward to seeing you again! The Village Goldsmith team.

Rated 5 out of 5 stars

We thoroughly enjoyed the whole…

We thoroughly enjoyed the whole experience at the Village Goldsmith, the quality of service and our rings are exceptional. Thank you from Simon and Clare

28 November 2018
Unprompted review
The Village Goldsmith logo

Reply from The Village Goldsmith

Hi Simon and Clare, thank you so much for sharing your experience! It's great to hear that you enjoyed the process and we're so happy we could create your special rings! We look forward to seeing you again.

Rated 5 out of 5 stars

Friendly staff that go the extra mile…

Friendly staff that go the extra mile each time, great jewellers as well.

21 November 2018
Unprompted review
The Village Goldsmith logo

Reply from The Village Goldsmith

Hi Jo, thank you for sharing your experience, we're so pleased to hear you enjoy our service!

Rated 5 out of 5 stars

Incredible Experience from Start to Finish!

The Village Goldsmith is an incredible place, and my experience with designing an engagement ring went beyond all expectations. From the day my partner and I first went in and met with Ben (with a very specific idea in mind), to the day my ring was ready, they kept me informed and responded straight away to any questions. I was so excited to get my ring, and the entire process only took three weeks from the date I picked out the gemstone. The final product feels even more special knowing it was handcrafted by a fabulous Wellington institution and I can't thank Ben enough. I'll be back for my wedding ring, without a doubt!

9 November 2018
Unprompted review
The Village Goldsmith logo

Reply from The Village Goldsmith

Hi Kelsey, thanks so much for sharing your experience, it means a lot to the whole team here to receive such amazing feedback. We're so pleased we could create your dream ring and we look forward to working with you in the future!

Rated 5 out of 5 stars

I received great advice

I received great advice, with regards to how I could adapt/update my existing jewellery. I felt very comfortable with the time that was taken, never did i feel rushed.My jewellery consultant, Anna, was a true gem, who took the time to better understand my jewellery wishes. I have highly recommended to all my work colleagues, family and friends. Go visit them, and see for yourself!

10 September 2018
Unprompted review
The Village Goldsmith logo

Reply from The Village Goldsmith

Hi Sanku, thank you for this amazing feedback! We're so pleased to hear you loved your experience and we really appreciate that you're recommending us to others. We look forward to working with you again! The Village Goldsmith

Rated 5 out of 5 stars

Fantastic Service, Product and Customer Service !

Fantastic service support and friendly. already recommended them to heaps of people.

6 September 2018
Unprompted review
The Village Goldsmith logo

Reply from The Village Goldsmith

Hi Harry, thank you for sharing your experience, it means a lot to us to know that you're happy with our service, and we really appreciate the recommendations! We look forward to seeing you in-store in the future. The Village Goldsmith team

Rated 5 out of 5 stars

I have dealt with The Village Goldsmith…

I have dealt with The Village Goldsmith a number of times now for engagement & eternity rings and as always, I am blown away with the level of service, professionalism and finally the price. I would encourage anyone to check out their range, service and value for money, you won’t be disappointed.

3 September 2018
Unprompted review
The Village Goldsmith logo

Reply from The Village Goldsmith

Hi Hayden, thank you so much for this amazing feedback and recommendation! We get a huge buzz out of feedback like this and really appreciate it. We're so pleased that you are happy with your special jewellery, our service and value, and we look forward to working with you again soon. The Village Goldsmith team.

Rated 5 out of 5 stars

Perfect ring alteration

Tried to get a ring I brought from the village goldsmith years ago altered at a jeweller in the town I now live but they told me it couldn’t be done how I wanted. Went to the village goldsmith next time I was in Wellington and it wasn’t a problem at all. They very kindly couriered it to me when it was done too. The staff were lovely to deal with and my ring turned out perfect again. Would definitely recommend to anyone.

10 August 2018
Unprompted review
The Village Goldsmith logo

Reply from The Village Goldsmith

Hi Sophie, thank you for this amazing feedback and the recommendation! It means a lot! We're so pleased that you're happy with our service and the alterations on your ring and we look forward to working with you in the future. The Village Goldsmith team.

Rated 5 out of 5 stars

Utterly sublime

My ring is GORGEOUS! The service was impeccable. The store was beautiful, inviting and intriguing. And now I want to design fine jewellery for a living! Talk about spark a passion in someone!

9 August 2018
Unprompted review
The Village Goldsmith logo

Reply from The Village Goldsmith

Hi Kate, thanks so much for your feedback, we're so pleased that you enjoyed your VG experience and that you love your ring. It's very cool to hear it has inspired you to design jewellery! We look forward to seeing you again! The Village Goldsmith team.

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