Vilayer LTD Reviews 

rented a server of them for 7 days to die,
spent 60% of the 3 months on down time waiting for them to fix the "unknown" issue
had to re-install the server several times due to it crashing ans loosing our current status on the game, backups failed, service was poor.

currently closed my server in feb,

in march they had a server glitch re-generated an invoice for me, charged my debit card, took the money for the closed server now telling me they didnt take the money even though the bank says different and funds have left the clan account.

needless to say AVOID THIS WEBSITE / GAME HOST,
i wouldnt' even rate it a 1 star it deserves no stars in all fairness

Had a server with them for 3 days, the first one I was given was DoA didn't work at all second one is based in Russia despite me paying for a UK based server and now that server is status unknown for over 36 hours and I've had one ticket response so far.

At this point I just want a refund and to never rent a game server from this company ever again.

Worst customer support I've ever seen, their live chat is also a joke, been waiting 2 hours with the window open yet nobody has replied... great live chat system.

too bad! 5 days that pay for the service send us a password and login that does not execute support does not respond to open ticktes! I lost my money

Order Number: 1824149891

rented a dedicated server from them under the idea it would have a 5 minute deployment. 4 hours later i submitted a ticket, no response. I requested a refund, no response. I had to go through paypal to get a refund.

This provider is crap. They are even worse for flagging all the negative reviews. How about you dingbats stop thieves and run a proper business instead of flagging true reviews?

Hard to have a valid service with you guys when you just take my money and never set it up.

AFTER READING OTHER REVIEWS, I AM POSITIVE ALL THE 5 STAR REVIEWS ARE FAKE. Many of them are posted in clumps, on the same day.

never again, buy a server(conan exiles) i submit 3 tickets and no responce from staff, they only close them, i have no acess to control panel, bad site stay away from them,wors they say dont recive the money when i have the recipe, money grabbers but bad luck for them i have prof, of recipe in paypal of transfer of the money

Bought a DayZ server. While trying to manage all the mods something went wrong and server was not responding to query. Whole month i talked to support about this problem, but the only thing they could do is "provide more weeks of not working service". Literally, whole month server was down and support could not provide any kind of help with this situation at all.
20 bucks went into complete nothing.

support are sucks mate dont try since 7 days my services are not working even normal csgo server they cannot resolve that problem and as per my review they suspend my services lol Xd

I´m a customer for many years. Thanks for the support, help and reasonable price.

best performance and amazing support. im very happy with my dayz servers from vilayer.

Update (03/14/2020):
Been 3 months now no support response unreal...

Old (12/30/19ish)
I would give it ZERO stars. I tried to get a gaming server. Paid same day been over 3 weeks now SERVER NEVER SHOWED UP IN CONTROL PANEL that I paid for! Sent multiple support tickets and a refund ticket! They all got CLOSED with no reply and my service saying still active!

Worst support I have ever seen!

Do not use...
I bought a hosting pack and some game servers, after a day and a half of support tickets, the hosting still had no licence to use any of the software and the game servers where still in a unknown state, i asked for a refund for both and was told it would take 7 days, 2 weeks later i still have been given no refund and my ticket was closed, so i have now past this onto my bank with 14 bits of evidence to investigate and charge back, these people are scam artists.. Avoid

PS look at some of the one person post 5 star reviews lol umm ok believable i think not after my experience.

Bought a server, it worked for a few days. Then it stopped working, tried to get in touch with customer support and they assured me it would be fixed within a few days. Nothing was fixed, I cannot cancel my service because their systems are bugged and I'm essentially getting charged monthly for nothing. Their customer support straight ignores support tickets.

It's a scam, pure and simple.

Well I have been using Vilayer for year with lots of different things and never had a problem allways able to get hold of them when I wanted and prices have allways been good.

If you looking for anything go with these you wont be disappointed

Just mind blowlingly bad . Ive rented a simple server for just under a month and its been offline regularly . Support from a chap called Dylon is non existent . I think hes the only one in the company , probably the owner or something but they will happily take your money and then ignore you . Id of been happier to know I had been completely robbed and not had ANY service but its just a company to avoid like the plague.

Game-Server is down for several days - it's not reachable even via the admin panel: "Status: Unknown", "Unable to connect" Feels like it was shut down without replacement.

It worked for 2 weeks, but then suddenly was no longer available. The filed ticket is still open and the so called "live-chat", that claims to offer help, is no help at all (not sure if that's only for new users to be dragged into the service). Feels like a human didn't even read my messages.

Interface and stuff is nice, but can't recommend Vilayer if you want a reliable service (which I do).

I ordered a VDS server 3 days ago, I was told it would take a maximum 24 hours. I've have opened 2 support tickets since then, and one of the tickets is "In Progress". But I have yet to receive any emails from them, about the status of my server. Will, I ever receive it?

Ordered a server which was meant to be instant activation and 5 hours later it still wasn’t activated. Sent a support ticket and it miraculously was ready. Sent a few more support tickets and they were answered instantly. Then I started having issues with adding mods and setting the set up properly due to bugs with their control panel. Sent multiple support tickets asking to cancel and provide a refund under their 7day refund policy but not a single response to over a dozen tickets to all their support contacts.

Avoid them like the plague. Worst customer support if anything goes wrong. Going to initiate a chargeback with my credit card as villayer don’t really care once they have the money.

Worst service I had from a server rental company. I got a server it worked the first few hours then it went down. Supposedly the data center of the location I choosed was under network attack and they said "our team are looking into a possible attack on the network causing this machine to become unusable." After 5 days still down and now they are not even responding to me I asked to get another server in another location and nothing. To me they are just running a scam

1st 24hrs having the server no help what so ever the server has run for 30min and i put a ticket in and nobody has responded since. i litterally have an empty server from them with 1 txt document in it. If things get better ill update this but at the moment dont use them