VietJetAir Reviews 

Absolutely disgusting airline. The worst cabin crew and truly appalling check-in staff. Easily one of the most dishonest scammer airline I’ve come across. AVOID AT ALL COST.

Be careful when you have luggage. There appears to be a nonchalant approach to weather the checked luggage turns up or not. Do not use vietjet as a connecting flight because if they stuff up and you final destination is not one of Vietjets routes.. they will not guarantee anything.. they pretty much said to me ... problem is yours..
I flew hanoi ho chi min. Luggage didnt arrive.. will arrive on next flight ... too late ..for my connection..... I had to forfeit my connecting flight.
Never again.

They haven't got a clue. Our flight (domestic) rescheduled 3 times in 24 hours.
Shambolic check in, poor lounge (only paid extra to skip the uncontrolled queues)
Utter shambles of an airline

If I could give 0 Stars I would do so…
The Service is horrible. On my flight from Bali to Hanoi they forget to get my luggage on the plane. So when I’ve arrive in Hanoi my luggage was still in Bali.
Since Hanoi was only a one night stay for me before heading further to Germany, I needed a quick solution to get my backpack. They were not willing to make any movements in my directions. They were not willing to send it to my home address wither to cover the additional costs I have had for getting by luggage bag.

I recently flew with VietJet Air from Pleiku to Hanoi, and overall, it was a very pleasant experience.

The flight departed right on schedule, which I really appreciated, especially given the airline’s reputation for delays. Boarding was efficient and well-organized, making the entire pre-flight process smooth and stress-free.

The cabin crew were friendly, welcoming, and attentive throughout the flight. They maintained a positive and professional attitude, always ready to assist passengers, which added to the overall comfort of the journey.

One highlight was the in-flight meal. For a low-cost carrier, the food exceeded my expectations — it was flavorful and well-prepared.

The cabin was clean, and the seats were well-maintained, providing a comfortable environment for the duration of the flight.

Overall, this was an enjoyable trip.

I have traveled over 70 countries

Avoid this airline. I’ve had multiple terrible experiences with them. On my last flight, they forced me to check my carry-on because it was slightly overweight. Fine, I get it, $60 CAD fee seemed steep. But then, after I stepped away for the bathroom, they tracked down my husband and charged him an extra $10 CAD because of their own mistake. A company that can’t own up to its own errors is completely incompetent. This also happened on my Birthday of all days. Happy Birthday to me LOL.

I had a very disappointing experience with VietJet Air in Ho Chi Minh City. The service was unprofessional, and several staff members were rude and dismissive. Their attitude made the whole process unnecessarily stressful.

Instead of being helpful, staff seemed impatient and unwilling to assist with basic requests. As a passenger, you expect at least a minimum level of courtesy and respect, but that was clearly lacking.

Air travel can already be stressful, and poor customer service only makes it worse. VietJet Air really needs to improve staff training and take customer experience more seriously.

Delay and delay. Bought the ticket to fly from Ho Chi Minh to Quy Nhon to depart at 13:30 but it was delayed until 20:30. I think it was the last flight of the day. Please avoid this airline if you can.

This is my favorite budget airline in Vietnam. The staff are professional and friendly. Passengers who are about to depart but haven't checked in yet are often called by name to avoid missing their flight. My flight from Ho Chi Minh City to Vinh was perfectly on time. Thank you.

Very bad.long waiting time and delay.bad service

A abomination of an airline that makes travel as painful as possible. They never issue a connecting flight boarding pass, treat passengers as cattle and even failed to provide a severe handicapped Parkinson airline passenger wheelchair during transit. Check in process is chaotic, and the aeroplane seating itself is third rate.

Very bad. You should never book this flight. Lot of trap durring booking steps. They will include more fee for you. You need to click to each option to untick the auto fee. Once you booked, cancling ticket will take many money.

Bought return flights to SGN from SYD for March 05 - March 16. Was anxious and skeptical at first due to the cheap pricing of the tickets. Was surprised at how easy and smooth the check in process was. Although SGN didn’t have online check in, checking in at the counter was also easy and smooth. The seats were tight but not that much different from other big airlines. The food was decent. Service was great. All in all, for the price I paid, I would rate this 5 stars.

Long lines to check bags and boarding. The plane is very crowed at all times with seat comfort and space no existent. Treat us like the cattle we are.

The worst ever ever ever experience our family had while travelling through vietjet airline. They have no sense of humor, They do not respect passengers value. My parents had to fly with them and they lost their ×1 checked-in baggage, after complaining and constantly following up, with including consumer protection support we were able to get their luggage after 27 days, which is apparently a whole month. I would strongly disagree to travel through them. This airline will shut down soon. I would never recommend any one to travel from vietjet airline. This was the biggest decision we took to book a flight through vietjet, understandble that they have zero customer service that is why they are cheaper. Cheaper is never qualitative, they are the proof of it.

My favourite cheap company
Thank you for delicious food and comfort

Ours cary on over 9 kilogram, we had to pay 2 checking luggage 7kg and 2kg each luggage they charged 800.000₫ total 1.6 million đ= $62 dollars, flight vj119 was delay 45 mịn luckily we did not have connection flight

Terrible check-in service. Somehow my full name was missing some words on the ticket and they made pay full price to change the ticket at check-in.
I updated the name during online check-in but that apparently didn’t work. Completely ridiculous and unacceptable. Stay away or might find unwanted surprises!