VietJetAir Reviews 

I got lucky with my international flights in regards to cancellation and rescheduling flights but wow holy shit the staff at the ho chi minh airport are HORRIBLE. Very stubborn and unwilling to help foreigners when I was in dire need of being let back into my own country and almost refused to let me get on the flight. The main lady at the help desk in ho chi minh needs a reality check, this is your job.

Worst airlines they just changed the whole flight schedule

NEVER fly with this flight. I lost one of my luggage and when i asked the staff they were unresponsive, did not even try to help us. Told us that our luggage was still in Hanoi. As a tourist this has been one of my worst experiences in a country.

Worst airline ever, avoid if you can.

If plane is international they will try charge you if you want to move seats. Imagine a plane is at half capacity and there are seats available, if your try to move the cabin crew come over with a price list! It would have cost me over $700 US to move to an empty isle! Crazy.

They also do not accept debit cards, so we where not allowed to purchase meals or any water. Also prices for international flights double for whatever reason.

Please avoid if with family. Bad service and company see you as money bags. Will never use again.

I had a very disappointing experience with VietJet Air. I was traveling on 8th April 2026 from “Hanoi” to “ Phu Quoc” flight number - VJ 451, and had the worst experience of my life .The cabin crew was extremely rude and arrogant throughout the journey.

During the flight, I was breastfeeding my baby and feeling nauseous. I politely requested a glass of water, but the air hostess bluntly refused and said that if I wanted water, I would have to buy it. This was shocking and completely lacking basic empathy, especially in such a situation.

Additionally, during takeoff and landing, the crew seemed least bothered about essential safety checks like seat belts and window positions. Their overall attitude towards passengers felt careless and unprofessional.

What was even more disheartening was the apparent discriminatory behavior. The crew was noticeably polite and attentive towards passengers from other countries, while Indian passengers were treated poorly. The difference in behavior was very evident and unacceptable.

I felt extremely disrespected and uncomfortable, almost as if we were being treated without basic dignity. This experience has left me deeply upset, and I intend to escalate this complaint further.

Very disappointed. Not recommended.

I would like to raise a concern regarding my recent booking with VietJet Air.

This matter was handled by your supervisor, BUI TUAN DUONG CA TRUONG.

I understand that passenger names must match the passport. However, in my case, the issue was the addition of an English name in front of my actual passport name. The rest of the name matches my passport exactly, and I am clearly the same passenger.

This is not a change of identity, but a minor input mistake. Despite that, I was required to pay an additional SGD 330 to resolve the issue, which I find disproportionate given that my identity was never in question.

More concerning was the manner in which this situation was handled. The supervisor was dismissive and unhelpful, and there was no attempt to reasonably assess the situation or offer any form of assistance. The interaction felt unnecessarily rigid and lacking basic customer service.

I believe there should be reasonable flexibility for such cases, or at least a more proportionate correction fee, rather than treating it as a full name change.

I hope VietJet Air can review both the handling of this case and the level of customer service provided, and consider offering a fair resolution.

Thank you.

Worst customer service I ever experienced in my life. The check in personal is rude and couldn’t care less about their job.

One flight got changed from 11:30 to 6:00 in the morning and on another flight, they changed the gate 40 minutes before departure and if you didn’t watch the screen above the gate you had no chance of realizing it changed. Instead of looking for us at the old gate, they walked there but only took a picture of the screen.

I really don’t understand why they train their employees this way but I can only recommend everyone to pay double the price and take another airline.

Never again!!!

If there was an option for zero stars I would have chosen that. Do NOT travel with vietjet at any cost. Worst flight, worst experience ever. They always run late, never even offers you water(charge extra for that) plus the worst service and handling. It really sucks. Always delayed and late flights

I booked with them six months ago from ho Chi min to cat bi airport I booked there first flight for the morning which was at 5.30 am because I needed to be in cat bi airport for a early pick up so I could be taken to a cruise I had booked.

I got to the Airport to be told that I had been transferred to a later flight . Which arrived to late for me to make my cruise. So whilst I was at the airport In front of the check in staff I went on the official vinjet airlines website to see they were clearly still selling tickets to the 5.30 flight that the had cancelled. So you can book a flight with them that you will never be able to take. But they will just take your money from you then when you ask them for a refund lol good luck. This airline cost me $2000 Australia dollars.

AVOID THEM UNLESS YOU LIKE TO WASTE YOUR TIME AND MONEY.

Greedy and nasty. Was on a journey to Da Nang on 14/03. They will take chance to charge every bit extra penny even on name booking. I have never had problem with same name on bookings before with other airlines, which included SwissAir, Lufthansa, AirFrance and domestic airlines as Bamboo and Vietnam Airline and Sunphuquoc.
Vietjet implied cheeky flight rules, customer service is horrible, especially at airport customer service kiosk. They were arrogant and tricky when being asked about how they understood and applied their silly rules on changing name with extra charge, it’s not even for different passenger, it’s for the same person, got replied with nasty attitude : “that how it works in here, you should read”. Ffs, incompetent and corrupted from inside their system is what they got.

Worth flight company ever , staff really rude , 9 flights on 10 are delayed about 2h often and on the top of that they extra charge you for 450 g extra like 25 euros extra , I also always check the weight of my babes at home with proper tools , I always pour 6.5 Kilo and you guess what ?? At the airport my same Bagages weight 7,5 Kg , big scam ever , don’t travel with this cont

I understand that low-cost airlines do not provide luxury service, and I have flown with VietJet Air 7-8 times before. But my recent flight from Phu Quoc to Hanoi was by far the worst experience I have had.

The check-in and boarding pass staff were extremely rude. Their tone of speaking was disrespectful, as if passengers were troubling them by asking normal questions. I understand if someone is not comfortable in English, and that is not an issue, but they were not able to explain things clearly or provide proper information.

My wife is pregnant, and there was a clear sign at the counter asking pregnant passengers to inform the staff. We informed them immediately and showed all the required proof. Even after that, the staff kept asking for more and more documents and behaved very rudely with her.

Finally, after confirming everything, they made her sign a form and attached it to the boarding pass. Naturally, I thought this process was for her safety or to provide some support, such as a better seat, an aisle seat, or at least a little extra comfort. But when we entered the plane, we were given one of the worst seat combinations — middle and window seats, with no aisle access and no extra legroom. Surprisingly, even our other family members got better seats than us.

During the flight also, the cabin crew was not attentive even for basic things like water.

This was not just poor service — it was a complete lack of care, especially toward a pregnant passenger. I have accepted budget airline limitations many times before, but basic politeness, proper communication, and some care for special situations should still be expected.

Very disappointing experience. I will think twice before flying with VietJet Air again.

Booked a trip from Saigon to Puh Quoc and back half a year ago not knowing the airline. A few days before scheduled trip they cancelled my back flight and put me on a later flight. After that they also cancelled my outbound flight to Phu Quoc and postponed on a flight 5 hours later. A day ahaed of the trip I read the reviews about the airline and was shocked. Told myself "kick the bucket"and booked a new flight with Vietnam Airlines.
Worked perfectly.

Avoid. I was charged x3 time for the same seats even before I got to the airport. I continual phoned and emailed from inside Vietnam to try to resolve issue. Response was another payment link with no seat. In the end my Vietnamese wife went to airport to complain. Obtained seats but were x3 times out of pocket. No wonder they make money by conning people. Flights were late. Better to book with a reputable airline.

Worst Company ever. Flying from Saigon absolute nightmare. Queuing a lot, bad customer service and dumb crew

One of the worst companies I have ever experienced. I travel often and I'm not difficult, but this is a scandal. The online customer experience is completely dishonest. Lots of hidden fees. During an 8-hour flight, I only got a bottle of water. Not a single free coffee, or even a meal, despite spending 500 Australian dollars on this ticket, it's shameful. Furthermore, the staff on board is very, very unpleasant, and the flight attendants are quite arrogant, for no good reason. Don’t give them your money and go with other low-cost airlines!!!

They destroyed my luggage and refused to file a claim and ignored my email. Worst airline!

Flew from Hanoi to Da Nang with VietJet — quick and smooth. Despite being busy, the staff were attentive and helpful throughout. Great value for a short domestic route. Would fly with them again.​​​​​​​​​​​​​​​​

Absolutely disgusting airline. The worst cabin crew and truly appalling check-in staff. Easily one of the most dishonest scammer airline I’ve come across. AVOID AT ALL COST.