Fantastic tour. João is an amazing tour guide. He picked us up at our hotel, took time to understand the rest of our itinerary and made real time adjustments to our personalized tour as such. He is a... See more

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Company details
Our promise to you
Written by the company
- As the leading marketplace for travel experiences,
- Viator makes it easy to plan tours, activities, and excursions around the world. With more than 300,000 experiences to choose from—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—there’s always something new to discover and book, both near and far from home.
- Real traveler reviews give the inside scoop from people who’ve already been there, so you can plan with confidence. Free cancellation helps you plan for the unexpected, and 24/7 customer service means you always have support around the clock. Viator. Plan better with 300,000+ travel experiences. For more information, visit www.viator.com.
Why book with Viator?
Benefits
Ultimate flexibility
You're in control, with free cancellation and payment options to satisfy any plan or budget.
Memorable experiences
Browse and book tours and activities so incredible, you'll want to tell your friends.
A Tripadvisor company
We're owned by one of the most trusted names in travel.
Award-winning customer service
New price? New plan? No problem. We're here to help, 24/7.
Contact info
400 1st Ave, 02494, Needham, MA, United States
- 781-800-500
- www.viator.com
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Staff extremely friendly and helpful
Staff extremely friendly and helpful. I thought I had booked 2 activities for the same day and they were very helpful in helping resolve situation - great after sales care Joan
Easy to use.
I love using Viator
I love using Viator. The tours are always interesting and affordable. I love that I can reserve and pay later. The website is easy to use.
Easy process
Easy process. I love the buy now pay later & free re-booking / cancellation 24 hours before the activity. I love the bonus discounts .
knowledge guide and easy booking process
Easy booking with good price
Viator Excursion Experience
I’m so glad we decided to use viator for our excursions. Both the e-bike day tour and 1/2 day cultural tour in Punta Cana, DR were great! The vendors were professional, approachable and extremely knowledgeable. We will use viator again for future excursions.
Whale tour
Was able to find the whales and very knowledgeable on the whales and seals and dolphins and was very friendly answered any questions that was asked
This was such a fun time!!
This was such a fun time!!! Kinsey had everyone involved and we had a blast!!! It was my daughter’s 21st birthday and this was the highlight of her trip!! I highly recommend it!! 11 out of 10!!!
Already answered this surve
Problem free booking
Super easy to book and lots of choice
It was super easy to book the experience
Lots of choices available and all options clearly explained
Customer service is very good
Experience overall was great
Experience overall was great! Transportation, guide, tulips and windmills! All was wonderful.
App is easy to use
App is easy to use, very user friendly. Made my experience joyful, not stressful.
Easy to book excursion
Easy to book excursion. Needed to communicate with customer service. They responded quickly. Highly recommend Viator.
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