viagogo Reviews 

Reliable service, prompt transfer of tickets, fair prices. Very satisfied

Viagogo was good just the explanation of what was included with the tickets was not accurate. There was no food other than chips and the drinks only included soda type. No gluten free like it stated.

The tickets arrived immediately and were authentic. The booking process was simple. Thank you!

This was, without question, the worst ticket booking experience we have ever had.

We paid €645.90 for 4 tickets to the Ludovico Einaudi concert on 05/07/2026, carefully selecting and paying extra for specific seats. The tickets were not issued until the day before the concert, and when they finally were, we discovered that the seats we had paid for had been replaced with completely different ones.

From that moment on, the experience became a complete nightmare.

We contacted customer service immediately on the morning before the concert. We were promised that the issue would be investigated internally and that someone would contact us later that day. Nobody ever did. Instead, we had to spend the entire day chasing customer service ourselves, only to receive more empty promises and no solution.

To make matters worse, two members of our group had flown specifically for this concert. Instead of looking forward to the event, we spent our time dealing with incompetent customer support, uncertainty, and stress.

On the day of the concert, after still hearing absolutely nothing despite repeated assurances, we contacted customer service once again. We made it crystal clear that if the seats we had originally purchased could not be provided, we wanted to cancel the booking and receive a full refund. Your representative instructed us to cancel the tickets ourselves and contact the appropriate department after the event to process the refund.

We followed those instructions exactly.

The next day, when we requested the promised refund, we were shocked to be told that our cancelled tickets would be sold to another buyer—even though the concert had already taken place. At that point it became obvious that your customer service either had no idea what they were talking about or simply did not care.

The entire experience was defined by broken promises, appalling communication, and a complete lack of accountability. We paid for a premium service, received the wrong tickets, were ignored after being promised callbacks, were repeatedly forced to chase customer service ourselves, and ultimately missed the concert after following your own representatives' instructions.

We are still waiting for the full refund of our €645.90.

Avoid this company if you value your time, your money, or your peace of mind. If something goes wrong, don't expect customer service to fix it. Expect to be ignored, passed around, and left dealing with the consequences of their mistakes.

I got the tickets right after purchasing them.

Atmosphere, long awaited concert, great weather

I was really scared because of the increasing of scams on highly anticipated shows but everything worked out wonderfully. I got my tickets to download almost immediately after the purchase and the experience on the stadium was just like with any other ticket under my own name.

I purchased tickets for a sold out show and unfortunately they didn't work at the concert. At the venue I instantly contacted Viagogo. Within a few minutes they provided me with a new (working) ticket. They helped me out before I even managed to get to the Ticketmaster help desk at the venue. Thank you so much! The customer service is greatly appreciated.

Smooth booking process and timely updates

Bought BTS tickets for Munich D2 at 17:50, was able to add them to my Google wallet about 20 minutes later. Everything worked out perfectly, absolutely no problems

Tickets didn't come through but customer service was able to resolve with time to spare. Great show!!

Tickets arrived very close to time's show, but I got upgraded so I was buzzing. Thanks!

The customer service was very good after not receiving tickets the right way!

Wish it would be a system where the tickets would be sent to Viagogo, so they would only be listed once they're verified and transfer on payment

Excelent! Like a dream!

Thanks for tickets!We had an excellent time!

"Warning: Do not buy Vrijthof tickets on Viagogo. We just lost our tickets and missed the show tonight because they never arrived/were fake. Stick to the official box office or TicketSwap!"

We travelled all the way from South Africa to come and attend the show. We are heartbroken!! Never trust any of these sites as they are scammers!!!!!

Royal Park Live with Tom Jones was a great experience in summer. We enjoyed very much. Not only his strong voice but also the location of Soestdijk Palace was very good.

What I really like about Viagogo is the level of service and confidence they've consistently provided with every event I've purchased through the platform.

This time, the ticket delivery experience was exceptional. From the moment I made the purchase until the event itself, the entire process was smooth and reliable.

During this World Cup, Viagogo was not only incredibly useful, I used it several times, but it also proved to be the best option I found compared to other ticketing platforms. The reliability, ease of use, and overall customer experience gave me complete peace of mind every time I purchased tickets.