Viagogo Reviews 

Was worried about purchasing through a reseller however everything played out beautifully with tickets turning up in my Ticketmaster account 2-3 days in advance. Would definitely use again.

Easy purchase and transfer. No hassles. Great site to use

I got a response from Apple 2 years after I had been scammed for my tickets! Do not use this site

I purchased two tickets from this company and have been waiting nearly 130 days for my refund. Every time I call, they give the same excuse — “wait another 14 days.” This has been repeated over and over with no resolution. Now they claim my case has been sent to their internal team, but nothing has changed and I still have not received my money.

This is completely unacceptable and extremely unprofessional. It feels like deliberate delay tactics to avoid refunding customers. I strongly advise everyone to be very careful before purchasing from them. My experience has been frustrating, stressful, and disappointing.

Bought tickets wrong venue, wouldn’t refund & can’t resell for same value.
Don’t buy tickets from viagogo

This is a big scam.
Booked 2 tickets and paid top dollar.
They told me that the venue would send tickets ... one day before show i phoned venue an was told they dont deal with this company. Without seat numbers i would not be allowed entry.. i live 6 hours away ... show was cancelled and no refund. Resell the tickets if you cant attend. STAY AWAY

Got the tickets eventually. Watch out for the hidden fees, especially the buyers fee of $127!! Never again…..

This company is not legitimate resellers do not use them they will not help with anything. Google ACCC CASE if in doubt.

Easy to purchase but I was not aware that this was a reseller site. Did not know whether I would get my tickets as the email sent initially said someone will meet me on the day. No way of contacting them as support is non existent. Glad I finally got my tickets email 2 weeks out with the tickets available 3 days before the show. The only reason for the 3 stars was there is no way to contact anyone to discuss the purchase esp as a first timer.

Great tickets and great communication and instructions for first time purchaser. Thanks

I received the tickets on time and with no hassle. So would buy from Viagogo again any other event. Thank you Viagogo for making this possible.

BEWARE. I bought tickets for an event in Adelaide but they did not download onto my phone. Clicking on the button did nothing.
When we presented to the ticket office at the event we were told Viagogo were not authorized sellers for the event and they are scammers. AVOID AVOID AVOID.

The ticket on time, everything's OK.

The entire experience, encompassing the initial booking process through to the post-event follow-up, was exceptional.
The live performance by Matt Rife was phenomenal.

The service rendered via Viagogo was outstanding.

Altgough there is guarantee mentioned by Viagogo, as a buyer I received pretty strange information about the offering side (seller). Latine Name of some company saying "from mistakes one must learn", address in Bruxeles with c/o USA. Concert was in Prague, but the Czech Post Code I was not able to enter. I used a valid German address, that worked. Now I received the tickets and they were ok. But the process did not give me much confidence. I guess there could be the way to verify both seller (profile, address, contacts, credit cards) and tickets (by the organizer of the concert). These informations ticked for the buyer would give some more confidence I guess.

Relisted tickets to be selled been saying pending for more than 6 days have contacted Customer service they said it’s normally.
Now my tickets have not been sold I’ve decided to take legal action again them as they have not offered me a refund for their huge mistake. Scam website

The venue is well organised and we had a great view from our seats which were very comfortable. There are plenty of food and beverage choices and entry into the venue was very smooth while maintaining security.

My tickets I wished to sell are listed as pending. Have been now for almost two weeks. First time enquired, I was advised will take up to 72 hours. Again contacted after 4 days where French (staff member), suggested I open another account or go elsewhere. Show is today and still listed as pending.
Thankfully I went elsewhere. First time with Viagogo.
Definitely ViaNONO!!!!

Do not use this company! They are a scam