Viagogo Reviews 

I purchased tickets to see Jimmy Carr over a year ago from Viagogo for $440. When it came to the day, i went to download my tickets and they werent there. I called Viagogo's 'customer' support and was told the seller no longer had the tickets - even though the seller had been paid for them???? So be warned - just because you purchase something, do not bank on getting what you paid for. VGG are hopeless. Will be getting a refund but prepare to be disappointed. Will not use ever again.

Seller was extremely great, and assisted me all through out. No complaints!

$65 dollar handling fee PER TICKET, vague description of seat location. 2 seats together and they are across the aisle. I did receive the ticket transfer. Absolute bullshit description of everything! I could've saved $200 and bought equivalent seats on ticketmaster .

They overcharged me for a ticket, didn't provide it to me, and then only partially refunded me. Definitely a scam, beware.

This was a joke to purchase tickets for AFL game we asked for 2 tickets got 1 that we said we didn’t want before purchase was made & they sent it anyway & then STILL charged us for 2 tickets being for standing room @ $196 we were scammed will NEVER use this site ever again the seller was completely arrogant

Tonight was supposed to be an exciting evening as we were all set to see Jimmy Carr perform live. We had purchased our tickets months ago, shelling out $515 to secure great seats close to the stage, all through a ticket resale company called Viagogo. After weeks of anticipation, the tickets finally arrived today at 4 PM—just a few hours before the show was scheduled to start.

Upon opening the envelope, I was shocked to discover that the tickets didn’t match what we had originally bought. Instead of reading "Section C Row G," they stated "Section 20 Row GG," with assigned seats 357 and 358. I immediately checked the arena seating chart and realized that these seats were nowhere near where we were supposed to be. To make matters worse, the ticket price listed was only $91, which was a far cry from what we had paid.

Frustrated, I contacted Viagogo for clarification. Their response was frustratingly unhelpful: “We’re so sorry for the inconvenience, but we can’t reach the seller to correct these seating details. However, we will issue a full refund.” I couldn’t believe it. After months of looking forward to this night, we were now left empty-handed.

So here we are, stuck at home, watching reruns of "Eight Out of 10 Cats," feeling utterly disappointed. What a letdown!

SHIT. THIS IS A SCAM. ABSOLUTELY STUPID AND I WILL MAKE SURE THIS WEBSITE IS TAKEN DOWN BY THE FEDERAL AUSTRALIAN GOVERNMENT. CHEERS ROB DE JONGE

Complete waste of my time and $150 of my money. I was charged upfront for 3 tickets, received only 1 ticket and there was a non-existent customer support for me to resolve the issue with. My first and last time of using Viagogo. Feels like a scam operation.

Easy, and very user-friendly, love this app, booked a ticket for pierce the veil and when it came available they send it too me ahead of time, will definitely use this app again for bookings and tickets

Great price
Great seats
Easy buying and getting tickets

Dont even bother with these clowns. Ordered tickets in the stand out of the weather, high up and had to chase for the tickets up until 1 hour before the game. Received bad seats on the ground floor in the open rain. Complained and they sent me a voucher for 1/4 of the price. As if i would ever use them again with a voucher. HORRIBLE SERVICE

Absolutely terrible site to use don’t bother go through Ticketmaster a lot cheaper I’m talking like 50% cheaper will never use Viagogo again

Even though I never received my original ticket for the Sunday event I spoke to George & he was able to get me a replacement ticket with good seats to be able to see the entire basketball court! Also when I spoke to Leigh on Sat after not being able to find the parking garage on Friday night, she was able to do an investigation & eventually she was able to get a refund for my parking for Friday night!

Very good service with issues with the tickets. Never had as good and responsive customer service. Thank you!

I liked it. Never used Viagogo before, was a little apprehensive but will be my first port of call when looking for last min tickets. thank you.

DO NOT use this site. Over charged, not refundable and can not confirm seating or when you will receive tickets. 0/10

I would give minus stars if I could. This place is total garbage and charged double the ticket price in fees. I’ve had to go through a huge bank dispute to try and get some money back. The customer service team was completely unhelpful and didn’t do anything to help or support and their refund policy doesn’t exist. You can only resell the tickets through their website and essentially just pass the fees to other un expecting customers. Never never again. There are massive mega actions taken against the and I don’t know how they are still operating. Don’t buy here!!!

I am impressed at how I was able to secure tickets at a great price for a sold out show, where other sites had no tickets.

This company does not have the integrity to protect its customer. Its mentioned like a mantra in their website, but don’t believe it. It’s just lip service. They hide behind the resellers back when they are the one negligent of protecting their customers. I mentioned they are the scum of the earth, which is unfair to scum. They are lower than scum.

They are a third party company. I took my partner to the nrl last night at the Gold Coast. After seeing 6 different people ( no lie). They let me in. Just buy Ticketmaster . It’s easier. Thank Christ for this ladies who got me thru eventually. But viagogo sold me hood tickets. Go thru Ticketmaster. Cheers