viagogo Reviews 

51,203
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 6,241 reviews, reviewers had a great experience with this company. Customers frequently mention that the online ordering process is completely simple and intuitive, making it very easy to find and secure tickets for various events. Many people also appreciate the smooth digital ticket transfers and quick delivery, allowing them to attend wonderful concerts without any trouble. Some reviewers were not happy with the late delivery of their passes, often receiving them only a few hours before the performance starts. Consumers additionally noted that tickets were significantly more expensive than the original face value, while others occasionally received incorrect seats or experienced stressful delays.

What people talk about most

Order

People report ambiguous experiences with order processes, reflecting a clear divide among users. While many... See more

Service

Consumer experiences with service are highly divided, leading to mixed and ambiguous feedback. While many... See more

Price

Customers consistently note ambiguous experiences with price, featuring both positive and highly critical... See more

Website

Reviewers mention ambiguous feedback about website experiences. Many consumers praise the platform for its... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the booking and purchasing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy enough to find tickets of all different price ranges. Very smooth getting the tickets once they eventually came through. That would be my only drawback is it was just day before concert before... See more

Rated 3 out of 5 stars

Loved the show and artists. Better directions to RED parking needed. At least provide a postcode. Quality and limited choice of food inside the stadium very poor. We will eat outside the stadium ne... See more

Rated 5 out of 5 stars

Always feels like a huge gamble getting tickets from here, in all honesty I wish they didn't exist but for as long as touting is legal, sometimes you don't have an option. Tried literally everything a... See more


Company details

  1. Online Marketplace

Information provided by various external sources

viagogo is an online ticket marketplace that enables people to buy and sell tickets to live events. viagogo guarantees every transaction.


Contact info

3.9

Great

TrustScore 4 out of 5

51K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(51,203)

6,992 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pleasantly surprised

I’ve always been really scared to buy from Viagogo but after a bit of research, I brought from a trader and an AXS transfer ticket. It was exactly what I hoped, the ticket came quickly and let me into the arena no problem. Very pleasantly surprised

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Easy to buy tickets

Easy to buy tickets and transfer of tickets went through swiftly the same day. Easy to access the tickets through the O2 app.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

Tickets came in early and were transferred quickly so I was reassured about making the journey down to see Ariana.
The whole process was easy

15 August 2026
Unprompted review
Rated 5 out of 5 stars

I was initially sceptical about using a…

I was initially sceptical about using a resale site to book Ariana tickets, but it was our last option to make sure we could get in (although a bit pricey).

I carried out loads of research on this particular star seller before purchasing, ensured it was an AXS mobile transfer and ensured the seats existed before clicking order!

I cannot fault the experience, i had the tickets transfered into my AXS account within 12 hours and no issues getting through the gates! Thank you ⭐️

15 August 2026
Unprompted review
Rated 5 out of 5 stars

My honest experience with dealing with…

My honest experience with dealing with trying to receive the tickets were a little bit stressful. I did not receive my ticket transfer till the day before which I thought was way too late. I was curious and chatting to find out where my tickets were about about two weeks leading up to the concert I had bought Dan + Shay tickets for November and they were transferred within a few weeks anyways, but it was well worth it when Luke Bryan was seeing had a wonderful time. I just hope next time I can get my tickets a little sooner and not later and I loved the pre-sale and the price I paid thank you so much.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Panic over

Although we were getting a bit worried as the date was fast approaching we got our tickets the day before
Having now been there we will look for better seats.

10 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look