Very Reviews 

205,832
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 25,796 reviews, reviewers had a great experience with this company. Many consumers are really pleased with their experience, with praise often directed toward the fast and efficient service provided across the platforms, from ordering to the final delivery. People frequently find the products excellent, detailing great quality and positive attributes, while many appreciate how easy the purchasing and return processes are. However, some customers noted issues with the delivery process, such as paid next-day delivery not arriving on time or deliveries not going to the intended spot. A few other people also felt that there were problems with received items, like damaged packaging or missing parts, and some found customer service interactions unhelpful in resolving issues.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery_service, as opinions on shipping experiences are sharply... See more

Product

People report ambiguous experiences with product quality and sizing. While many customers praise the great... See more

Order

Customers had ambiguous experiences with order processes, highlighting a significant split in feedback. Many... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting heavily divided consumer experiences.... See more

Service

Clients share ambiguous opinions on service, reflecting a wide split in customer experiences. On one hand,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy with all items eventually received from my order. However two items delivered through Inpost were left in the foyer of the high rise building where my flat is, right underneath a notice asking d... See more

Rated 4 out of 5 stars

Annoyed as first time ive paid for next day delivery and Evri did not deliver next day I got it a day after. Phoned to complain and Very refunded me the delivery charge. Person on phone was a tad rude... See more

Rated 4 out of 5 stars

Always good value the fact you can try on abd return Arrives quickly although nit happy about postage charges as other catalogue are cheaper in this or dont charge at all.

Rated 5 out of 5 stars

Super fast delivery via InPost. Unfortunately the trousers were too big so I returned them but the process was so quick and easy that it was no hassle at all. I selected which service I wanted and Roy... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Clothing Store
  2. Appliance Store
  3. Computer and Accessories Store
  4. Furniture Store

Written by the company

At Very.co.uk you’ll find the latest womens, mens and kids fashion, plus furniture, homewares, electricals and more!


Contact info

3.9

Great

TrustScore 4 out of 5

206K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(205,832)

25,129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Express delivery

Express delivery but very offer free installation and when they deliver the washing machine the delivery person said it's not his job.

20 August 2026
Unprompted review
Rated 1 out of 5 stars

Corrupt With Reviews

I bought 3 gift sets totally £120 (not inc p&p) from Very by a famous person, home made products including 2 beers, crisps, fudge, honeycomb from Diddly Squat Farm.
There were 3 reviews there 5/5.
I thought I would buy two for gifts and one as a treat for myself and my two boys.
I did a review of 3/5 and even though Very said they would put up reviews good or bad, they would not accept my review.
I was honest and not malicious. There was nothing wrong in what I had put. They said because I had put about its contents inside the box. To edit my review.
I said the bows on the gift box came in different colours not like as shown and should have said this in the description as they were gifts.
Also said nowhere online on Very did it say the use by dates for the products. The crisps were to use by Oct 2026 (2 months time), rest of products June 2027.
I put the crisps were 2 individual small bags (online a review said big bags of full crisps).
I also said that online and even in the description it said & showed a picture of a packet of honeycomb saying 'Bee Bites'. Chocolate covered round pieces of honeycomb. We never got that.
What we got instead was a bag of the honeycomb saying 'Little Sheeps Turds' a picture of a sheep showing his bottom and below poop. The see through bag showed the chocolate covered honeycomb in the shape of sheeps poop.
This isnt really ideal for one of the people Im gifting it to.
I didnt even mention in the review that the honeycomb didnt even taste that nice. Me and my boys love honeycomb but it tasted really cheap, the same with the chocolate.
I didnt mention in the review that the fudge we got was tiny, online picture great big squares. It did taste nice though.
The ready salted packet of crisps tasted bland. I didnt mention all that in the review as everyones taste is different.
By oh no, Very wouldnt accept my review. I changed it three times. Then they said to re-do my review for the 4th time I didnt bother.
Its like if they didnt get 5/5 stars and a sparkling review for this product they wouldnt put it up.
I gave 3 stars, but deep down was thinking 2 to begin with.
The other thing I always pay Very £100 a month (each 3 payments towards your balance then no interest), my new order was £120. So my balance this month should have been £140.00. But no, Very wants £175. It should be that if my new order was £225.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Ordered

Ordered, informed it was at my collection point and collected.
Only issue was I paid £39 and then found it on AX Paris for £27.99.
Was a bit annoyed but had worn it to a do so couldn’t return it.

20 August 2026
Unprompted review
Rated 3 out of 5 stars

On the whole everything was or seemed…

On the whole everything was or seemed fine but unpacking the said oven it was severely damaged, delivery was quick and smooth we thought and the ordering and information was very good and easy, but it set us back with no cooker and having young mouths to feed was a little bit hectic hopefully the one I receive today will be in tact

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Have used Very for years and always found them easy to deal with . A wide range of products are available and delivery is always on time and kept informed of its expected arrival . There is a facility for it to be delivered to inpost I think but I’ve never used that . Returns are easy and go via yodel parcel shop which is available in my village .

All in all an excellent company with a wide range of products which I feel are fairly priced and good quality. Any issues are swiftly resolved by customer services .

22 August 2026
Unprompted review

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