Very Reviews 

205,868
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 25,631 reviews, reviewers had a great experience with this company. Many consumers find the website easy to navigate and enjoy the wide selection of items available for purchase. People are pleased with swift delivery when it happens and the helpfulness shown during returns or issuing replacements. However, some customers noted issues with delivery timings, with instances of missed slots or delays far beyond the expected date. A small portion of people also mentioned receiving incorrect products, such as wrong sizing or entirely different items, and experiencing frustrating customer service interactions.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery_service, noting a wide split in customer experiences.... See more

Product

Customers had ambiguous experiences with product, reflecting a distinct split in opinion regarding quality... See more

Order

Consumers find order experiences to be mixed, as many reviewers report that the ordering system is simple and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying widely among consumers.... See more

Service

People report ambiguous experiences with service, reflecting a wide division among consumers. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

some of my order was correct but one item is not the colour i ordered, which is quite unusual for very as usually everything ive ordered in the past has been spot on

Rated 3 out of 5 stars

Review The Dyson was on sale at a really good price, so I was very happy with the purchase. However, the delivery experience with Yodel/InPost was disappointing. The delivery person knocked extre... See more

Rated 5 out of 5 stars

Just completed a fabulous experience with Ramsey. He untangled some issues for me in such a friendly, professional and knowledgeable manner. I had thought my issues would not be resolved but he is a s... See more

Rated 5 out of 5 stars

I decided to buy a battery powered hedge cutter and with the 20% off, this was the cheapest supplier. The item was delivered two days after purchase, which I thought was excellent, with regular updat... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Clothing Store
  2. Appliance Store
  3. Computer and Accessories Store
  4. Furniture Store

Written by the company

At Very.co.uk you’ll find the latest womens, mens and kids fashion, plus furniture, homewares, electricals and more!


Contact info

3.9

Great

TrustScore 4 out of 5

206K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(205,868)

25,205 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered this item on Wednesday…

I ordered this item on Wednesday evening and received it Friday morning. The item is quite heavy and looks a little old fashioned ed so I’m just debating whether I will keep this over my Phillips where the steam doesn’t work.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Absolute delight

I have been absolutely delighted with my dressing table set from Very- no other way to describe it but delight …. Firstly I had a lovely discount, then an extremely professional and punctual delivery… But most of all I found the dressing table set well made, with really solid wood , well designed to fit the maximum of usage into the smallest possible space. The final bonus is that it matches my bedroom as if specifically designed for it ..

21 August 2026
Unprompted review
Rated 5 out of 5 stars

VERYS A MEMBER OF THE FAMILY!!

Very ,if u can get an account, dont lose it , has everything you need amd more and if ur skint u Can still get it . The more u buy n.pay the more ur budget/ amount u can lend.will.go up PERFECT for a.fam wiv kids!!!
XMAS ALWAYS SAVED!!

ME..I LOVE IT!!

23 August 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Very don’t take notice of how you have run the account for years. They will close your account without telling you. Their heavy goods delivery service is beyond a joke. If you find yourself in a little bit of financial distress don’t tell them because the first thing they do is up the interest rate without telling you, from 40-70% almost. They are money grabbing and have no respect for their customers.
I have never had a late or missed payment in all the years I had been with them.
Avoid at all costs!!!

18 August 2026
Unprompted review
Rated 3 out of 5 stars

Delivery service

Review

The Dyson was on sale at a really good price, so I was very happy with the purchase. However, the delivery experience with Yodel/InPost was disappointing. The delivery person knocked extremely lightly on the door and didn’t ring the doorbell, even though I have a Ring camera. I only noticed because I thought I heard a noise. By the time I checked, he was already at the next door, so I had to call him back.

Honestly, it gave me the impression that he was trying to leave with the parcel without properly making sure I had received it, which I really didn’t like. The product and price were great, but the delivery experience definitely needs improvement.

21 August 2026
Unprompted review
Rated 1 out of 5 stars

One parcel was delivered to somewhere…

One parcel was delivered to somewhere else and trying to get and investigation opened correctly has taken 4 phone calls. They now say it will be 4 weeks before I hear anything even though you can quite clearly see from the "proof of delivery" photo of one parcel that was delivered correctly and on the one that has gone missing that it has gone to the wrong house. I now do not have my items or my money back and just sitting and waiting and I may or may not hear anything.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Battery powered hedge cutter

I decided to buy a battery powered hedge cutter and with the 20% off, this was the cheapest supplier. The item was delivered two days after purchase, which I thought was excellent, with regular updates by the courier. Item was in top condition, and I can fully recommend the company for it's choice and service. Superb!

19 August 2026
Unprompted review
Rated 1 out of 5 stars

Incorrect item sent was totally let…

Incorrect item sent was totally let down by this company.Ordered a particular set of binoculars for a trip the set arrived was not as ordered. And had no time to correct the error will not be ordering from this company again!

19 August 2026
Unprompted review
Rated 1 out of 5 stars

A disappointing experience.

I ordered a £142 Tower recycling bin from Very, which unfortunately arrived with several dents. Customer service initially offered a 15% discount to keep the damaged item, eventually increasing this to just 20%, which I declined.

Arranging the return was then unnecessarily frustrating. The call quality was poor due to very loud background noise, there were long periods of silence, and I was given only a 7am–7pm collection window. I was also told I could then wait up to 14 days for my £142 refund.

Products can occasionally be damaged in transit, but what matters is how a retailer puts things right. I expected a much smoother and more customer-focused resolution from Very. A disappointing experience.

22 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look