Verifone UK Reviews 

395
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

Great help and swift. Cherise was excellent from start to finish and customer helpline very fast too. Looking forward to taking sales on our two new machines at a much lower cost to our previous prov... See more

Company replied

Rated 5 out of 5 stars

Fantastic transaction rates and one off payment for card machine (as opposed to monthly fees) is great - really helped to save money for my small business. Portable machine works perfectly - however i... See more

Rated 1 out of 5 stars

Don't go near this company , card reader stops working 2 weeks out of warranty and they want to sell you a new one They're technical dept aren't that great either , all week they've been telling m... See more

Company replied

Rated 1 out of 5 stars

Never have I used a card system so difficult or experienced customer service so bad for a big company. I have had to have my terminal replaced 9 times in the past 7 months and it still doesn't work. T... See more

Company details

  1. Payment Service
  2. Card Processing Service
  3. e-Commerce Solution Provider

Written by the company

Trusted by thousands of retailers and merchants to deliver secure and reliable payments, in-store, in-app and online. Our payments service is designed to help drive sales and improve your bottom line. With a range of options that cater to your customers' changing needs and preferences, we make it easy for them to pay you online, in-store, and on mobile devices. From contactless taps to one-click online checkouts, our powerful tools help you manage your daily operations and keep your sales flowing smoothly. It's no wonder why millions of the world's most successful brands trust us to process their payments.


Contact info

3.4

Average

TrustScore 3.5 out of 5

395 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.4

All reviews

(395)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Daniel Dowsett and Russell Reed - Outstanding Customer Support

I recently had the pleasure of signing up with Verifone, and I must say that the entire process was incredibly smooth and hassle-free. I would like to commend Russell Reed for their exceptional professionalism and expertise, which made the signing instruction seamless.

Russell Reed demonstrated a high level of professionalism throughout the entire signing up process. They were knowledgeable, patient, and extremely helpful in answering all of my questions. Their guidance and support made the otherwise daunting task of signing up for Verifone easy and simple.

Furthermore, I encountered an issue with receiving my payments, and that's when Daniel Dowsett stepped in to assist me. Daniel went above and beyond in guiding me through the process of updating my bank information, ensuring that I would receive my payments on time. Their dedication and commitment to customer satisfaction were truly commendable, and I am grateful for their assistance.

Overall, my experience with Verifone has been outstanding, largely due to the exceptional professionalism and support provided by Russell Reed and Daniel Dowsett. I highly recommend Verifone to anyone looking for a seamless and reliable payment solution. Thank you to the Verifone team for making the signing up process easy and for going the extra mile in resolving my payment issues.

13 July 2023
Unprompted review
Rated 5 out of 5 stars

Impressive product and service

Nidhi has been absolutely superb throughout, from the initial contact and beyond. I have been really impressed with the level of security and the checks undertaken to ensure my business is legitimate, and the aftercare has also been excellent. The handset itself is easy to use. I recently needed support due to a technical issue, and Nidhi and the help desk team resolved my issue promptly and efficiently. Based on my experience so far, I definitely recommend Verifone.

4 July 2023
Unprompted review
Rated 5 out of 5 stars

Many thanks to Rob for all his help

Many thanks to Rob for all his help and guidance with out new credit card machine. It is so easy to use and the customer support you give us is excellent. I would highly recommend your company. Marc, Director of Print & Web Studio

30 June 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant company with an awesome setup…

Brilliant company with an awesome setup and back up, staff are amazing and very helpful and the new modern android version payment machines are top notch and Durran is a top man and very helpful .

10/10

22 June 2023
Unprompted review
Rated 5 out of 5 stars

Kim goes above and beyond

Kim was super helpful from the word go.
She answered any queries I had as I was setting up my business.
I know even now if I needed to email and ask a question she would respond and find an answer.
Really easy process setting up and still happy over a year on.
Cheapest rates on the market in my eyes and love that there isn’t any hidden additional fees.
Perfect for my small beauty business

15 June 2023
Unprompted review
Rated 5 out of 5 stars

Nidhi Jani

A big thank you to Nidhi. I am not technically minded at all but Nidhi helped me through all the steps required answering my endless enquiries either by e-mail or on the phone very quickly. And aftercare by the technical team has been fantastic. Highly recommend

2 June 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Fantastic transaction rates and one off payment for card machine (as opposed to monthly fees) is great - really helped to save money for my small business. Portable machine works perfectly - however it is pretty big, could be a little smaller! Special shout out to Ashley (in Kent) he is a star - great communications and support. Highly recommended.

10 June 2023
Unprompted review
Rated 5 out of 5 stars

Daniel Dowsett and Oli Taylor( i think…

Daniel Dowsett and Oli Taylor( i think that's his surname!) have been amazing. We needed our old card machine to match our new business account. This was a new concept for these guys, but they have been honest and transparent about its success from day one. I am delighted to say that the switch went well and we are now where we should be. These guys are always so helpful and polite. Nothing is ever too much trouble and will continue to check in at every stage to ensure we are happy. Great customer service. These guys deserve a treat!!😉

6 June 2023
Unprompted review
Rated 5 out of 5 stars

Great support and machine.

George was very helpful from the first phone call right the way through to delivery of my new card machine. Always quick to respond to any enquiries. Great looking machine which I hope will be with my business for a long time.

2 June 2023
Unprompted review
Rated 5 out of 5 stars

Nidhi.jani

Absolutely amazing customer service 1010 Nidhi.jani she was really helpful highly recommend she's a golden if you get through her. She's going to get lot of my family friend coming to her soon .

23 May 2023
Unprompted review
Verifone UK logo

Reply from Verifone UK

Thank you for sharing your feedback Muhammad. We're pleased you've had a golden experience. We'll pass on your compliments to Nidhi.

Rated 1 out of 5 stars

Absolute waste of time,Very difficult…

Absolute waste of time,Very difficult "application"criteria to satisfy despite repeated info sent.DON,T BOTHER!!

19 May 2023
Unprompted review
Verifone UK logo

Reply from Verifone UK

Hi Steve, Thank you for taking the time to share your feedback about our financial checks.

We're sorry to hear that you found the application criteria difficult to satisfy and that it resulted in a frustrating experience for you. Our rigorous financial checks are designed to ensure the utmost security and trust in our processes. While we strive to strike a balance between thoroughness and user-friendliness, we understand that it can sometimes lead to challenges.

We would like to apologise for any inconvenience you may have faced during the application process. We value our customers' time and aim to provide a seamless experience. We'll take your feedback into consideration to identify areas where we can streamline our requirements and make the process more user-friendly without compromising our commitment to maintaining a secure environment.

If you would like to discuss your specific concerns or require any further assistance, please don't hesitate to reach out to our customer support team. We are always here to help and address any issues you may have encountered.

Rated 5 out of 5 stars

I spoken to nidhi jani she explain me…

I spoken to nidhi jani she explain me all and help me alot thats why she deserve 5 star

15 May 2023
Unprompted review
Verifone UK logo

Reply from Verifone UK

Thanks for your feedback Zahier- we're so pleased with your 5-star experience! We will share this with Nidhi too. Welcome to Verifone!

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