I purchase the linen grommet detail midi, I called to see if I could exchange the size, the answer was no. I order the size medium, today 8/18/25 at 3 pm, I just came on to write this review and now... See more
Company replied
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Review summary
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Based on these reviews
You get partial orders, but have limited time to return. Also, if return and don't choose wallet WE pay that fee. So several times I've ordered a swimsuit. One item comes with a wait forever for the n... See more
Company replied
I’m always happy with the clothing purchased from Venus. Everything always fits true to size and looks like it does on the model. I’ll continue to shop Venus in the future!
Company replied
I have been ordering tops/blouses from Venus for several years. They are very well made and the designs are much like those sold in clothing boutiques without the high prices. They look good and I f... See more
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Company details
Information provided by various external sources
Founded in Florida in 1982 with headquarters now in Jacksonville, Venus Fashion Inc. is a premiere online and catalog retailer featuring the latest looks and trends in women’s clothing and swimwear. VENUS Swim & Fashion offers quality American-made swimwear and bold, confident styles for any woman’s wardrobe. Visit us online at www.venus.com or call: 1-888-782-2224.
Contact info
11711 Marco Beach Drive, 32224, Jacksonville, United States
- 1 (888) 782-2224
- socialsupport@venus.com
- www.venus.com
3.0
Average
1K reviews
Replied to 73% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
There sizing is all wrong
There sizing is all wrong, the measurements do not match their product. Their return and exchange policy is obsurd as well with their intential misleading size chart. Their customer service is a joke and does not assist with issues and makes up excuses they cant provide proof for.
27 November 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi! We’re really sorry to hear about your experience and we truly apologize for any frustration caused. We understand how important accurate sizing and helpful customer service are when shopping, and we’re genuinely sorry that we didn’t meet your expectations in these areas.
We take your concerns seriously and want to make this right. Your feedback about the sizing chart and return policy is important, and we’ll be happy to take your comments into consideration as we continue to improve and grow.
Thank you for sharing your thoughts, and we hope to have the opportunity to provide a better experience in the future.
Ordered a coat told 3 Days 6 days still…
Ordered a coat told 3 Days 6 days still waiting asked for refund no response
Asked to send a coat as I’m freezing I want my money back screwed over
NO COAT A FREEZING CUSTOMER WITH NO WINTER COAT SAD trust me really bad experience
21 November 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Glen! We’re truly sorry to hear about your experience, and we completely understand your frustration. It’s never our intention to leave a customer without their order. We sincerely apologize for the delay in receiving your order and for the lack of response regarding your refund request.
We take your feedback seriously, and our team is working hard to address this issue. Please contact us directly at socialsupport@venus.com with your order details, and we will do everything we can to resolve this promptly, whether it’s processing your refund or ensuring you receive the coat you ordered.
Thank you for your patience, and we’re truly sorry for the inconvenience this has caused.
Venus new site sucks
I have been shopping at venus for years but this new website is hard to use then they canceled all my personal information like my wishlist. I keep attempting to order but every time I'm away from the site they take my items out of the bag. I just brought some cute stuff from Amazon instead. The return policy is stupid now. All these new rules that are supposed to make the company more money by making being a client harder reminds me of shoe dazzle. I just canceled them after like 10 years. There are too many places to buy clothes from please venus make the website easy to log in and use, leave stuff in my cart, let me run my favorites lists, up that return policy and keep selling great clothes. That's it or you will loose clients because of this site and unnecessary practices. Also telling your clients that they can reach out to customer support is laughable because why. I don't want to have to deal with you customer support to spend my money...im on to the next. You deal with customer you support, we don't want points or another program to keep up with. I just want to buy clothes.
20 September 2024
Unprompted review
Reply from VENUS Fashion Inc.
Thank you for sharing your feedback, and we truly apologize for the frustration you've experienced with our website and policies. We understand how important it is for shopping to be seamless and easy, and we’re really sorry that we haven’t met your expectations in these areas. Your comments about the website usability, wishlist, and cart issues are being taken seriously, and we are working hard to improve the overall experience for our valued customers.
We also appreciate your thoughts on our return policy and customer support. We know these changes can be frustrating, and we’ll certainly take your feedback into account as we continue to evolve.
We hope you’ll give us another chance in the future, as we truly value your long-time support. Thank you for your honesty, and we wish you the best with your future shopping experiences. If at any time you need to contact us, you can e-mail us at socialsupport@venus.com for assistance.
I used to love shopping Venus
I used to love shopping Venus. Now I get all these alerts and advertisements and cannot get into new website. Just get a blank page with new website but no access or it. Very frustrating!
2 November 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Lisa! We're sorry to hear you're having trouble with the new website! Please email us at socialsupport@venus.com, and we'd be happy to assist you further.
Love shopping at Venus
Love shopping at Venus. Probably my favorite site fife clothing and swim. Great prices, especially with sales. Clothes are usually very well made with consistent sizing. Rarely have an issue. Very satisfied.
28 October 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Nancy! Thank you so much for your kind words! We're happy to hear that you love shopping with us and appreciate your support. We strive to provide great quality and value, and it’s wonderful to know we’re meeting your expectations. Happy shopping!
Scam alert
I got scammed into signing up into a subscription to Venus unlocked, and wasn’t even aware that I did until a year later . I hadn’t even heard of Venus unlocked. Until I noticed a $18.55 charge on my credit card . I hardly buy anything off of Venus ,and would never get use out of a subscription that cost almost $20.00 a month just to save 10% on a $50.00 item . It makes no sense. So in other words It cost me over $200.00 to save $5.00 .😠. Be careful when you buy off of Venus ,because ,I truly feel scammed .
25 October 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Norma. We're sorry to hear about your experience with the Venus Unlocked subscription. We understand your frustration and want to help. You can cancel your subscription by calling us at 844-776-0342, or by emailing your cancellation request to CustomerService@VenusUnlocked.com. You can also manage your subscription by signing in at VenusUnlocked.com.
Gave Misleading Information…
He was helpful as far as the happy returns and the credit into my venus wallet.
He assured me the 40% off I had in my cart would be valid the next day so I could use my credit towards the purchase.
It expired that night so I was unable to use my credit and place my order.
Not happy.
14 October 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Shelly! We're glad to hear that our team member was helpful with the Happy Returns process and your credit. We're sorry to hear about the trouble with the promotion! We'd be happy to look into this for you. Please send us an email at socialsupport@venus.com, so we can look into this further.
DO NOT use their credit card
DO NOT use their credit card. They will make fraudulent charges to steal your money. I used to like Venus, but am done with them. Not to mention, you can't speak to anyone in customer service in the USA so it's a big runaround mess.
29 August 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi! We’re very sorry to hear about your experience and understand your frustration. Your concerns about fraudulent charges and customer service are important to us. Our customer service is available by phone 8:00AM EST - 11:00PM EST Monday through Friday. Additionally, there is a separate customer service line for the bank that services your card. You may contact Comenity Bank at 855-839-2900 8 am - 9 pm EST Monday through Saturday. We will be happy to assist you get to the bottom of this issue.
First
First, I’d like to say I’ve been buying clothes from Venus for roughly 20 years. I’ve always had a great experience with the quality of clothes as well as the fit excluding a couple of items here or there that might’ve not fit exactly how I’d like them. I placed an order to Venus a couple months ago and the items did not fit how I liked so I returned them. Venus has always had a free return policy until just recently they’re charging almost $12 to return an item. First they say it’s $8.99 but then they say it was a promotional shipping so they charge you additional money for a return. Shame on me because last time when I ordered, I said that was it. I’ll never order from Venus again, but silly me I forgot. I just had another order deliver from them and need to return the items. Their quality of clothes used to be amazing. I still have dresses from years ago that I wear and still get tons of compliments on that. They have held up well and look just as good as the day that I bought them. However, these last two orders and more specifically this last one, the quality of items is HORRID. The dresses that I got do not fit over my chest and I actually ordered a size up. Their sizing is way off the quality the seams the fit is all trash lately. Their dresses now remind me of the clothes, my teenage daughter orders from SHEIN. THIS IS VERY DISAPPOINTING FROM VENUS. I WILL NO LONGER BE ORDERING CLOTHES FROM THEM AS THEY CHANGED SOMETHING THAT THEY’RE DOING OR THEIR MANUFACTURING COMPANY AND IT’S SOME OF THE WORST CLOTHING THAT I’VE EVER SEEN COME FROM THIS COMPANY.
Extremely disappointed as a longtime customer.
20 September 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Kelly! Thank you for being a loyal customer and for sharing your feedback with us. We’re sorry to hear that your recent experience didn’t meet your expectations. To clarify, our return fee is now $8.95, which is lower than the previous combined fees for returns and promotions. We understand the importance of transparency, and we also offer the option to waive return fees if you choose a VENUS Wallet credit instead of a refund, so you can continue shopping with us.
As for product quality, we work with a variety of manufacturers to offer a wide selection of styles, and we’re always looking for ways to improve. Your input is valuable, and we will pass your feedback along to our team. Please email us at socialsupport@venus.com with more details so we can look into this further.
changed return policy
My initial order had a 90 return policy, need to exchange but they switched it to 30 days so now I am stuck with this dress. Lame they should consider it under the same time frame (old policy) since the initial order was made during that time. Looking for some where else to shop once again.
16 September 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Seven, thank you for reaching out and sharing your concerns. We understand how frustrating this situation can be, especially when policies change. We want to make this right for you, so please send us an e-mail to socialsupport@venus.com, and we’ll review your specific circumstances.
TERRIBLE company.
Terrible company with overpriced cheap fashion, horrendous customer service, and THEY REFUSED to honor my gift certificate for returned items because it expired... which is illegal. I will be filing complaints with the BBB and small claims court because you should treat your customers better and it's time to learn.
5 September 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Elle, we’re very sorry to hear about your recent experience and the issues you’ve encountered. We take your feedback seriously and are committed to resolving any concerns you have. Regarding the expired gift certificate, please reach out to us directly at socialsupport@venus.com, and we’ll review your case to see how we can assist you.
Your satisfaction is important to us, and we want to make things right. We appreciate your feedback and hope to have the opportunity to address this matter to your satisfaction.
They fit and arrived quickly.
I ordered a pair of loose tropical print pants. They fit and arrived quickly. They seem to be fine. I would buy from this company again.
22 August 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Pam! Thank you so much for your feedback! We’re thrilled to hear that your tropical print pants fit well and arrived quickly. We appreciate your kind words and look forward to serving you again in the future. If you have any questions or need assistance with anything else, don’t hesitate to reach out!
Scam site
Most probably Venus is a scam site. I placed an order & fully payed it with my credit card. A week had passed & they didn’t ship the item. I chatted with their customer service staff for almost a month during which they kept providing info which proved later to be false and all what they said were lies. I requested my money back which they refused to return until I threatened to approach the federal consumer protection office, only then, they initiated a refund. Never deal with a non trusted site which can very easily steal your money.
11 August 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Nihal, We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. This is not the level of service we strive to provide, and we deeply regret the inconvenience you faced.
It’s important to us that our customers feel confident and secure when shopping with us, so we take your feedback very seriously. We apologize for this experience, and we'd be happy to investigate this issue for you. Please send us an e-mail to socialsupport@venus.com for assistance.
worst customer service in the USA
The only reason I picked 1 star is I couldn't choose 0.
This company has the worst customer support I've ever experienced. Tried to change a delivery address the order sat in their system for 3 days, plenty of time to change it and they told me I must do it through ups which the package goes from ups to usps.
Therefore ups couldn't help.
26 August 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Rick, we’re truly sorry to hear about the difficulty you experienced with changing your delivery address. We understand how frustrating this situation must be, and we apologize for any inconvenience caused.
Unfortunately, once an order is placed in our system, we are unable to make changes to the delivery address. To help avoid similar issues in the future, we recommend double-checking your address details before finalizing your order. We appreciate your feedback and are committed to improving our processes to better serve you.
Read the fine print!!!!!
Read the fine print!!!!!! I don't like that they will automatically sign you up for Venus unlocked just for using a coupon. Their clothes are cute but Venus unlocked feels a little scammish.
26 August 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi! Thank you for reaching out and sharing your concerns. We're sorry to hear about your frustration with the Venus Unlocked sign-up. Your feedback is important, and we understand how unexpected enrollments can be frustrating.
We strive to make our promotions and membership details as clear as possible, and we apologize if this wasn’t the case. We’re reviewing our communication to ensure it’s more transparent moving forward.
If you’d like to opt out of Venus Unlocked or need any assistance with your account, please send us an e-mail to socialsupport@venus.com for more information and we’ll be happy to help resolve the issue.
why on earth did you get rid of…
why on earth did you get rid of wishlists? what a tremendous inconvenience...Idk of any online shopping sites that don't use wish lists...this is your idea of an "update"? I had many items on my list that I order a bit at a time & it was very helpful, now it's just a huge disappointment & difficult site to use
1 August 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi! We're really sorry to hear about your frustration with the removal of wish lists from our site. We completely understand how valuable they were for managing your purchases, and we apologize for the inconvenience this change has caused.
We’re always working to improve our platform, and feedback like yours is crucial for us to understand the impact of these changes. Your comments will be considered in our ongoing efforts to enhance the shopping experience.
In the meantime, you can add the link to the items you love to your favorites. We appreciate your patience and understanding as we work through these updates.
The new style of clothing is awful
The new style of clothing is awful! Venus used to have cute sexy clothes and now all it is is ugly over sized blah clothes. I have ordered from Venus for at least 10 years and loves the clothes, I have not bought any clothes rom Venus for a year now, very disaaponting!!
16 August 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi! Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that you’re disappointed with our recent styles and that they haven’t met your expectations. We value your loyalty over the past 10 years, and it’s important to us that we continue to offer clothing that you love.
Your feedback is incredibly important, and we’ll be sure to pass it along to our design team. We’re always looking to improve, and your insights can help us better understand our customers' preferences.
Order came very quickly which was nice
Order came very quickly which was nice. I do love your suits.
A little disappointed that the regular scoop front seems to be going away as that is my favorite and fits me nicely. It seems like the Bali Classic Scoop Front is replacing it. It's similar, but a bit more skimpy.
5 August 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi! Thank you for your feedback and for sharing your positive experience with our fast shipping and suits. We’re glad to hear you love them!
We’re sorry to hear about your disappointment with the change in our scoop front style. We understand how important it is to find a fit that you love, and we appreciate you letting us know your preference. While the Bali Classic Scoop Front is a new addition, your feedback is valuable, and we’ll make sure to pass it along to our team for consideration.
Excellent company
The price and quality are excellent. They make it super easy to return or exchange. Love their styles. Sizing is accurate
12 August 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi! Thank you for your fantastic feedback! We're thrilled to hear that you're enjoying the quality, style, and accuracy of our products, as well as our easy return and exchange process. Your satisfaction is our top priority, and it's wonderful to know we're hitting the mark.
Pleasure shopping at VENUS
Every time I shop at VENUS it is such a pleasure, I go over everything with my wife and decide to what to buy. There is only one problem. The select is so great it is hard to decide what to buy. We love shopping at VENUS. Thank you so much.
31 July 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi JT! Thank you so much for your kind words! We're thrilled to hear that you and your wife enjoy shopping at VENUS and find our selection to be both impressive and delightful. We understand that having too many great choices can sometimes make decisions tough, but we're glad to be a part of your enjoyable shopping experience. If you ever need any assistance or have questions about our products, please don't hesitate to reach out. We look forward to welcoming you back soon!
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