VENUS Fashion Inc. Reviews 1,330

TrustScore 3 out of 5

3.0

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the clothing quality, finding items well-made and true to size, often comparing them favorably to boutique offerings without the high price. People frequently praise the variety of styles available and the appealing designs, especially for swimwear and dresses. The ordering process is often described as easy, with some experiencing prompt and complete deliveries. However, some people were dissatisfied with the customer service, citing issues like unhelpful responses, difficulties with returns or exchanges, and long hold times. A number of customers also expressed concerns about product quality, noting a perceived decline in material quality and craftsmanship in recent orders, with fabrics feeling thin or cheap. There are also mentions of increased pricing, with some feeling that current costs do not align with the perceived value or that sale prices are not as competitive as they once were. Additionally, some experienced problems with order fulfillment, including missing items, delayed shipments, or orders being canceled without notification.

What people talk about most

Product

People report ambiguous experiences with product quality and selection. Many consumers express disappointment... See more

Order

Reviewers mention ambiguous feedback about order. Many customers express frustration with issues like hidden... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers expressed disappointment, citing a decline... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers express dissatisfaction with increased prices,... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While some reviewers praise the... See more

Based on these reviews

Rated 3 out of 5 stars

I purchase the linen grommet detail midi, I called to see if I could exchange the size, the answer was no. I order the size medium, today 8/18/25 at 3 pm, I just came on to write this review and now... See more

Company replied

Rated 3 out of 5 stars

You get partial orders, but have limited time to return. Also, if return and don't choose wallet WE pay that fee. So several times I've ordered a swimsuit. One item comes with a wait forever for the n... See more

Company replied

Rated 5 out of 5 stars

I’m always happy with the clothing purchased from Venus. Everything always fits true to size and looks like it does on the model. I’ll continue to shop Venus in the future!

Company replied

Rated 5 out of 5 stars

I have been ordering tops/blouses from Venus for several years. They are very well made and the designs are much like those sold in clothing boutiques without the high prices. They look good and I f... See more

Company replied


Company details

  1. Clothing Store

Information provided by various external sources

Founded in Florida in 1982 with headquarters now in Jacksonville, Venus Fashion Inc. is a premiere online and catalog retailer featuring the latest looks and trends in women’s clothing and swimwear. VENUS Swim & Fashion offers quality American-made swimwear and bold, confident styles for any woman’s wardrobe. Visit us online at www.venus.com or call: 1-888-782-2224.


Contact info

3.0

Average

TrustScore 3 out of 5

1K reviews

5-star
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1-star

Replied to 73% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Venus advertised an item that I've been…

Venus advertised an item that I've been using for years, re-ordered multiple times over the years and ordered by the specific item number. I was disgusted to see that the cut on the item had changed the material was substandard and the company charge double the cost I used to pay for the same exact item. Do not order anything from Venus they are scamming by using an inferior product I believe you can find an item at Walmart that is better. After all these years I will never ever buy from Venus swimwear again.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

I have been buying Venus plus size…

I have been buying Venus plus size bathing suits for years. There is no selection in plus size clothing now. If you find a bottom you can’t find a top to match. It’s extremely difficult on the website to put together a two piece swimsuit and the colors and patterns haven’t changed in years. I see from other reviews that the company changed hands. So I guess that’s why. Poor quality no selection and high prices.

6 March 2026
Unprompted review
Rated 1 out of 5 stars

I have loved Venus for years but...

I have loved Venus for years. But since the transition to a new company, they have taken sales section out. And clothes i used to see on sale for $15 are now listed for $69. There's never enough inventory. I have money in credit and I just wish I could get my money back instead. Very very sad what happened to one of my favorite clothing company! :(

26 February 2026
Unprompted review
Rated 1 out of 5 stars

All good things must come to an end…

Let me start off by saying I’ve spent thousands of dollars with Venus over the years and have been very pleased. This is my first time trying to order since the new ownership (American Exchange Group) and when I went into my account, they have since deleted all of my previous orders (probably so I can’t compare prices) and I also noticed the swimwear prices are extremely higher than before.I could easily get some bikini bottoms for less than $30, now it’s over $50! I’ve never seen so many “SOLD OUT” items on Venus website before (that’s not a good sign). The return policy has also changed not to mention the demographic of their models on the website and brochures have changed to a more lighter shade🤨 But like everything else, all good things must come to an end. Venus was one of my favorite online shopping sites but not anymore.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

for many years Venus is my store for…

for many years Venus is my store for everything, its been few years the designer changed and the styles are crap, sorry for saying and HM or other stores have better designs then venus. im very sad about this.

30 December 2025
Unprompted review
Rated 1 out of 5 stars

Venus will not accept Exchanges or Returns!!!

I wanted to exchange a pair of jeans for a diffferent size. I was told Venus is going through a "transitional" time and they are not honoring exchanges or returns. As of this morning, their website states they will accept returns and exchanges.

28 December 2025
Unprompted review
Rated 2 out of 5 stars

I use to buy ALL my tops from Venus but…

I use to buy ALL my tops from Venus but in the last two years their styles have diminished and their pricing has increased. It is sad, I don't purchase from them now because whoever these new stylists they've brought on catered to the exception not the mass. Their designs do not constitute the pricing. I have friends I introduced to Venus saying the same thing. They appealed to the wrong audience and ruined a great name and staple. Good luck, I continue to wish you the best because apart from a miracle you may not be around in time to come unless you make some drastic changes. I will always be rooting for you but definately not buying from you.

20 November 2025
Unprompted review
VENUS Fashion Inc. logo

Reply from VENUS Fashion Inc.

Hi Tammie. We’re sorry to hear you feel this way and truly appreciate the time you spent supporting us and sharing your perspective. While our collections do continue to evolve, feedback like yours is valuable and will be shared with our team. If you’d like to share more details about the styles or features you miss most, we’d welcome your feedback at socialsupport@venus.com

Rated 1 out of 5 stars

A customer who misses the old Venus clothing line

I used to be a customer with a Venus credit card account for over 15 years. I always loved that getting older doesn't mean you have to look old. Venus’s clothing was the type that you could still look good in without seeming old or, on the flip side, trampy. I used to order every other month for years, and lately, the line has declined in appeal. Maybe one item when I used to buy 10 or more. I haven't purchased a thing in over 6 years. Nothing is appealing. Simply put their clothes are ugly AH!

16 November 2025
Unprompted review
VENUS Fashion Inc. logo

Reply from VENUS Fashion Inc.

Hi Lisa. Thank you for sharing your feedback with us. We’re sorry to hear our recent styles haven’t been appealing to you. We’d be happy to pass your thoughts along to our team. If there are specific styles or details you feel are missing, please feel free to email us at socialsupport@venus.com. Your input truly helps us improve.

Rated 5 out of 5 stars

I love everything I’ve ordered

I love everything I’ve ordered. I just wish the shipping was faster and more sizes were available

26 October 2025
Unprompted review
VENUS Fashion Inc. logo

Reply from VENUS Fashion Inc.

Hi Mikaela! We’re so happy to hear that you love everything you’ve ordered — thank you for sharing that with us! 💕

We truly appreciate your feedback about shipping times and size availability. We’re always working to improve both, and your input helps us know what matters most to our customers.

Rated 5 out of 5 stars

Great Company!

Great! Received my order promptly and in full!

29 August 2025
Unprompted review
VENUS Fashion Inc. logo

Reply from VENUS Fashion Inc.

Hi Charla! We’re so glad to hear your order arrived promptly and in full — that’s exactly what we aim for!

Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to serving you again soon.

Rated 2 out of 5 stars

Loyal customer at one time, not so much now…

I used to order from Venus all the time because they offered a great balance of cost and quality. Some of the tops I bought years ago were made with heavy, high-quality materials that looked far more expensive than they were. I still wear them regularly, and they’ve held up beautifully over the years.
Unfortunately, lately, the quality has really declined while prices have gone up. The last few orders I placed were disappointing — the fabrics felt thin and cheap, and the items didn’t seem like they’d last more than one season. I ended up sending everything back.
It’s frustrating because I know how great Venus clothing used to be. I hope they return to using better materials and craftsmanship, even if it means slightly higher prices. Quality matters, and right now, it just isn’t there.

23 September 2025
Unprompted review
VENUS Fashion Inc. logo

Reply from VENUS Fashion Inc.

Hi Catron! Thank you so much for sharing your experience with us. We’re truly sorry to hear that the recent items you received didn’t live up to the quality you’ve come to love from Venus. We completely understand your disappointment — it’s frustrating when the products you trust no longer meet expectations.

Your feedback is really important, and we’ll be sure to pass it along to our team. We want to make things right and hope you'll give us another chance in the future. If you need help finding higher-quality pieces, our customer service team is always here to assist.

Thank you again for your loyalty and honesty. We truly appreciate you.

Rated 5 out of 5 stars

BEAUTIFUL SWIMSUIT

Swimsuit very well made and the colors are beautiful. I am 5'6" and weight 133
I ordered up one size. ( size 10) Whew! Sure glad I did...perfect fit. Love it! You will too!

8 September 2025
Unprompted review
VENUS Fashion Inc. logo

Reply from VENUS Fashion Inc.

Hi Loretta! We’re so glad to hear you love the swimsuit — and that the fit worked out perfectly! 💙 Thanks so much for sharing your experience and sizing tip. Enjoy! 😍👙

Rated 3 out of 5 stars

You get partial orders

You get partial orders, but have limited time to return. Also, if return and don't choose wallet WE pay that fee. So several times I've ordered a swimsuit. One item comes with a wait forever for the next item. That's ridiculous. Why can't they send all at once? You only have so much time to return.

5 September 2025
Unprompted review
VENUS Fashion Inc. logo

Reply from VENUS Fashion Inc.

Hi Jackie. We’re sorry for the frustration with your orders and returns. We do waive return fees when choosing an exchange or wallet credit, and we appreciate your feedback — we’ll share it with our team to help improve. We’re also happy to look into any backordered items or special situations. Please email us at socialsupport@venus.com with your order details so we can help further.

Rated 5 out of 5 stars

Package received within adequate time…

Package received within adequate time and love the swimwear

13 August 2025
Unprompted review
VENUS Fashion Inc. logo

Reply from VENUS Fashion Inc.

Hi Cynthia! Thanks so much for your message! We're thrilled to hear your package arrived on time and that you love the swimwear.

We appreciate your support and hope you enjoy every wear!

Rated 3 out of 5 stars

Exchanging a final sale item for a different size!

I purchase the linen grommet detail midi, I called to see if I could exchange the size, the answer was no. I order the size medium, today 8/18/25 at 3 pm, I just came on to write this review and now the dress is 50% off which is 4 dollars less . So I paid 4 dollars more and I have one dress which does not fit. I have been a frequent buyer the last 7 months. VIP?

14 August 2025
Unprompted review
VENUS Fashion Inc. logo

Reply from VENUS Fashion Inc.

Hi Phyllis! Thank you for your message and for being a loyal Venus shopper — we truly appreciate you!

We’re sorry to hear the dress didn’t fit and that you missed the price drop by such a short time. We understand how frustrating that can be.

Please reach out to our customer service team with your order details — we’d be happy to review your situation and see how we can help.

Thanks again for being part of the Venus community!

Rated 5 out of 5 stars

The clothes at Venus are always great…

The clothes at Venus are always great quality and fit perfectly!

17 August 2025
Unprompted review
VENUS Fashion Inc. logo

Reply from VENUS Fashion Inc.

Hi Dorie! Thank you so much for your kind words! We're thrilled to hear that you’re loving the quality and fit of our clothes — that’s exactly what we aim for.

We truly appreciate your support and can’t wait to keep bringing you more styles you love!

Rated 5 out of 5 stars

Loved my purchase!

The purchase arrived fairly quickly and the fit on both items was perfect. Very nice quality, and fabric. They looked as good as the pictures, if not better.

14 August 2025
Unprompted review
VENUS Fashion Inc. logo

Reply from VENUS Fashion Inc.

Hi Angela! Thank you for your kind words! We're so glad to hear your order arrived quickly and that both items fit perfectly. It’s wonderful to know the quality and fabric met — or even exceeded — your expectations.

We always strive to make sure our styles look just as great in person as they do in the photos, so your feedback truly means a lot.

We appreciate you choosing Venus and can’t wait to help you find more pieces you love!

Rated 5 out of 5 stars

Venus has the apparel I need to look…

Venus has the apparel I need to look great! Their sale prices can’t be beat. Even though I’m petite I can always find a style to fit me. Love the swimwear and dresses the best.

1 August 2025
Unprompted review
VENUS Fashion Inc. logo

Reply from VENUS Fashion Inc.

Hi Mary! Thank you so much for your wonderful message! We’re thrilled to hear that you’re loving our styles — especially our swimwear and dresses — and that you’re able to find pieces that fit and flatter your petite frame. That’s exactly what we aim for!

We also love that you’re taking advantage of our great sale prices — looking fabulous and saving? That’s a win-win.

Thanks again for being a part of the Venus community. We can’t wait to keep bringing you styles you love!

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