Vênoor Living Reviews 

73
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Worst purchase I made this year. The quality is even worse than cheap Amazon stuff while you pay the premium price for the good. Customer service is bad too and they simply ignore your emails. A... See more

Rated 5 out of 5 stars

I bought the OGEE SAND PATTERN RUG & LOLU SOFA online via Venoor Living - both arrived on time and intact. I used the first time purchase code and got a discount - which was excellent! Both items... See more

Rated 1 out of 5 stars

Do not buy from this company! The worst customer service I've ever received. The bench I ordered arrived with a piece missing and after weeks of back and forth and a return courier that never showed u... See more

Rated 5 out of 5 stars

I recently purchased a number of pieces from Venoor and I must say that I found the whole process exhilarating. Excellent service and expertly crafted pieces from a diverse range of collecti... See more

Company details

  1. Furniture Store

Information provided by various external sources

Vênoor Living is an online home living store, dedicated to revolutionising the traditional approach to furniture retail whilst providing a sustainable lifestyle. Vênoor Living was founded on the core value proposition: Live Beautifully, Live Responsibly. We are on a mission to create a sustainable ecosystem through more informed and responsible purchases. Hence, we created Vênoor Living to pave the way.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

73 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(73)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love your collection

I love your collection. Recently I bought coffee table from your website. Firstly I was so nervous purchasing any product as I was worried about the quality. But the quality of your product is amazing and durable. The pattern on the top of it is pretty and looks so elegant. Your packaging is fantastic. Really happy from your services. Thank You!

21 October 2019
Unprompted review
Vênoor Living logo

Reply from Vênoor Living

Hi Jack, thank you very much for taking the time to leave a review. As a young business, reviews are crucial to proving our credibility and there is no better way apart from customer feedback and word of mouth. Thank you.

Rated 5 out of 5 stars

I bought a lovely coffee table from…

I bought a lovely coffee table from Venoor and will certainly be back for more items to complete the collection. Great customer service to help with my choice, efficieny delivery and most importantly I love the table!

4 October 2019
Unprompted review
Rated 5 out of 5 stars

I’m so happy with my 3 seater sofa

I’m so happy with my 3 seater YANA sofa. I moved into a new flat and I was so pleased to stumble upon an amazing BARGAIN with such great value, quality, modern design and extreme comfort for such a great price. I was determined to get this sofa into our new flat the delivery company they use are great as they were determined that I would own this sofa and as it was on sale I couldn’t return it nor did I want to. We got it in THANK GOD through the window .... sweat and tears and now I couldn’t be happier Wesley’s personal customer service was superb he really cares and I will definitely be purchasing again !!

24 September 2019
Unprompted review
Vênoor Living logo

Reply from Vênoor Living

Hi Jose,

Thank you for your great feedback.

We are really glad that you love you new sofa and are very happy with the experience that you had.

Best wishes,
Care Team

Rated 5 out of 5 stars

High quality product and excellent service

I ordered a selection of the handmade ceramic plates and couldn't be happier with my purchase! The plates are beautifully crafted and of extremely high quality. Also a huge thanks to a very helpful and responsive customer service team for doing me the favour of shipping them abroad as a present to someone. They arrived promptly and were packaged in a way to avoid any damage to the product. Highly recommend!

19 August 2019
Unprompted review
Vênoor Living logo

Reply from Vênoor Living

Hello,

Thank you for the lovely comment. We are so glad that you love the plates!

Best,
Care Team

Rated 1 out of 5 stars

This company give very long delivery…

This company give very long delivery times. Then the table I ordered was defective. They are now ignoring my request for a new delivery time to replace a chipped table top. I wouldn’t recommend this company.

9 July 2019
Unprompted review
Rated 3 out of 5 stars

Long delivery times and quite expensive…

Long delivery times and quite expensive for what you get

23 March 2019
Unprompted review
Vênoor Living logo

Reply from Vênoor Living

Hi Shula,

We are very sorry you were disappointed with your experience and can only sincerely apologise for the long delivery time provided by Royal Mail. These products were dispatched immediately.

On our site, we try to display everything as accurately as possible, but are very sorry to hear that your purchase was not what you had expected.

Thank you for your feedback, it is greatly appreciated as it allows us to continue to improve our product and services.

Best,
Care Team.

Rated 5 out of 5 stars

Great company and values

Great company and values! I ordered a side table from Venoor and it arrived much earlier than expected. Beautiful design, quality materials and in great condition. Will definitely be purchasing more furniture from them!

15 March 2019
Unprompted review
Vênoor Living logo

Reply from Vênoor Living

Hello,

Thank you for your great feedback; we are really glad you like your table!

Best,
Care Team

Rated 3 out of 5 stars

The sofa was not delivered at the said time

The sofa was not delivered at the appointed time. I wasted a whole afternoon waiting for them. No phone call to say there's a delay. I had to call your number to let you know that the sofa had not arrived. They came the next morning without informing us that they're coming. It was just luck that my husband was home.
That is not the way it should be.

28 February 2019
Unprompted review
Vênoor Living logo

Reply from Vênoor Living

Hi Prema,

Thank you for your feedback.

We are very sorry to hear about the experience that you had encountered with our delivery partners. This is atypical of our standards and can reassure you that we are taking increased measures to ensure that communication between the delivery partners and customers occurs at all times.

We hope you are pleased with your purchase and will continue shopping with us again in the future.

Best,
Care Team.

Rated 4 out of 5 stars

Delivery was difficult to arrange and I…

Delivery was difficult to arrange and I waited almost a month if I recall, but I am very happy with the product.

26 February 2019
Unprompted review
Vênoor Living logo

Reply from Vênoor Living

Hi Ruth,

Thank you for your review, we are really glad you like your product!

We would like to sincerely apologise for the prolonged delivery time that you experienced. Since this, we can reassure you that we have improved our delivery timings, especially during peak seasons.

Best,
Care Team

Rated 5 out of 5 stars

Absolutely gorgeous, sustainable furniture

Ordered furniture from their website as I had been browsing the internet for sustainable furniture. Unfortunately, due to problems with the delivery company they used, the furniture took quite a while to be delivered. However, the wait was worth it. The furniture arrived very well packed and is stunning. An added bonus was receiving an email from the company confirming a tree has been planted in my name as a result of my order. Well done Venoor for being a company that cares about the future of the planet and the workers who make the furniture!

21 February 2019
Unprompted review
Vênoor Living logo

Reply from Vênoor Living

Hi Sam,

Thank you for your review. We are really happy you love sustainable furniture as much as we do!

We would also like to sincerely apologise for the delivery service that you have experienced. We have since taken strives to improve our services and will continue to do so. Your feedback has been greatly appreciated.

Best,
Care Team

Rated 5 out of 5 stars

Stunning piece of furniture

Stunning piece of furniture, exceeded expectations, beautiful, natural and tactil, Great service, substanable company and planted a tree for me. Highly recommended

14 February 2019
Unprompted review
Vênoor Living logo

Reply from Vênoor Living

Thank you for the great feedback! We are really happy you love your piece. Best, Care Team.

Rated 5 out of 5 stars

Rug purchase

I bought a wool rug this January and was very pleased with both the price and quality of the item.
Also this company have got a very reliable delivery company on board with great communication.

11 January 2018
Unprompted review
Vênoor Living logo

Reply from Vênoor Living

Hi Ros, Thank you for your kind feedback. Best, Care Team

Rated 5 out of 5 stars

Stylish and quality furniture with super friendly service to match

Great young company that sells great quality furniture. The pre and post sales service from the team at Venoor is friendly and polite.

I've purchased two velvet sofas from the company on two seperate occasions.

There was a small issue with the first product that I ordered, however the company did the right thing in the end and made the situation right.

I loved the first blue velvet sofa so much and it was looking a bit lonely by itself in my living room so I ordered an identical one the week after. The fact that Venoor had resolved the first issue for me was the main factor in my ordering a second sofa from them. The second sofa arrived via white glove service delivery, no issues and quality is great. The fact that these guys had the sofa in stock also mean't that they could deliver my furniture in a just a few days after I ordered.

Keep up the good work and keep creating stylish, quality and affordable furniture.

7 December 2017
Unprompted review
Vênoor Living logo

Reply from Vênoor Living

Hi Daniel,

Thank you for the great feedback.

Thanks,

Wesley

Team Vênoor

Rated 5 out of 5 stars

Found my new favourite company

I have recently bought the tecia sideboard and I love the live edge feature. It is so natural and you can tell that it is of very high quality. Value of price is very good since I have been looking for a natural sideboards, very similar to the one I bought from Venoor Living, and they are very expensive on the high street. So thanks Venoor for my sideboard. Quality, value of price, customer service, delivery: 5 out of 5. I will most likely buy the tecia dining table for my living room to match the sideboard.
I cannot wait to receive my certificate of the tree you have planted for me.

12 September 2017
Unprompted review
Vênoor Living logo

Reply from Vênoor Living

Hi Rachel, Thank you for the great feedback, Best, Care Team.

Rated 5 out of 5 stars

Beautiful and unique

Beautiful and unique, high quality dinning table from Venoor Living. Customer service and delivery were excellent too, highly recommend!!!

20 August 2017
Unprompted review
Vênoor Living logo

Reply from Vênoor Living

Hi Sian, Thank you for your review. Best, Care Team

Rated 5 out of 5 stars

A great experience from start to finish

I ordered the Rossa Dining table a couple of months ago, and asked the team to hold it back until our new house was ready. This was no trouble for them and were more than happy to do so.

I sent an email last week to arrange the table to be delivered and within a few days I had a call to book a delivery slot for the next working day!

Not only is the table beautiful, but also looks really good quality - we very much look forward to using it!

Thanks to Chris for keeping us up to date with the delivery, and making sure everything went to plan. We will definiately be ordering more pieces from you :)

14 August 2017
Unprompted review
Vênoor Living logo

Reply from Vênoor Living

Hi Louise, Thank your for your feedback. Best, Care Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look