VELTUFF® Real Workwear Reviews 400

TrustScore 3 out of 5

3.2

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the quality of the products, often highlighting the durability and warmth of items like jackets and fleeces. People frequently praise the fit of the clothing, with some finding their "go-to company" for workwear due to the excellent quality and accurate sizing. However, some people were dissatisfied with the return policy, citing issues with having to pay for returns and a lack of acknowledgment when items are received. There are also mixed opinions regarding product sizing, with several customers reporting that sizes run small or are inaccurate, leading to incorrect orders. Additionally, some reviewers experienced problems with delivery services, including delayed shipments, damaged parcels, and incorrect orders being received.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the great quality,... See more

Quality

People report positive experiences with quality, praising the great quality of polo shirts, sweatshirts, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers praise fast delivery, with... See more

Order

Clients share ambiguous opinions on order experiences. While some reviewers report easy ordering, quick... See more

Return policy

Reviewers express significant dissatisfaction with the return policy. Customers report a cumbersome return... See more

Based on these reviews

Rated 2 out of 5 stars

First order for sweatshirts ok, quality good for general use. Second order also for sweatshirts (but another colour and size) not good at all. Sent sweatshirts of the desired size and colour but... See more

Rated 2 out of 5 stars

Delivery charge to Scotland (Edinburgh) £15 and its not even Express 5 service. I use DPD daily for my day job and they clearly making at least £10 profit as it doesnt cost £15 to ship from England... See more

Rated 5 out of 5 stars

Just opened my order right now and tired on the clothing. I ordered the Comfort Profile Cargo Trousers which fit okay, I got the regular size instead of the short size which was a bit too long for m... See more

Rated 5 out of 5 stars

Just ordered protex1 T shirt and Softshell jacket amazing quality and fit perfectly. After trying many others I think I’ve found my go to company now for hi vis clothing. Shipping is speedy and custom... See more


Company details

  1. Safety and Work Wear Store
  2. Embroidery Service
  3. Men's Clothing Store
  4. Protective Clothing Supplier
  5. Shoe Store
  6. Work Clothes Store

Written by the company

For 25 years the VELTUFF® brand has combined safety with style to provide people with workwear that is truly up to the task. Our range of high quality workwear includes work clothing, hi-vis garments, safety footwear and PPE, each designed to provide superior protection, durability and comfort. So whether you work in a warehouse, drive a commercial vehicle or maintain the railways, VELTUFF® is the brand you can trust.


Contact info

3.2

Average

TrustScore 3 out of 5

400 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Nice

Nice Jacket

30 October 2023
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Hello,
Many thanks for taking the time to review, it is highly appreciated. We are pleased to hear you are happy with the product.
Kind Regards
Veltuff UK

Rated 1 out of 5 stars

New shirts smaller than previous order.

Avoid,
Our first order a couple of years ago was great, 2nd order of the same thing was a waste of money, they lost our logo, we ordered 5 shirts the same as before and they don't fit, M size is now smaller than it was, apparently our fault for not noticing on the marketing emails they have spammed us with over the last few years.

They should have advised us the design had changed and to check sizes before ordering.

Very dissatisfied, customer service couldn't care less as per other reviews.

If you are looking for a work uniform company don't use this one.

UPDATE: In reply to your reply:- that's great, So we have to dispose of them and over £100 due to you aligning yourselves with your EU company.

15 November 2023
Unprompted review
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Hello,
Many thanks for taking the time to review, it is highly appreciated. Apologies for the issues you experienced with our sizing following our integration with our European head office. Unfortunantly our terms and conditions does state we are unable to accept returns on logoed garments as we would have to discard these.
Kind Regards
Veltuff UK

Rated 1 out of 5 stars

Awful return service

Ordered an item and the sizing didn’t match, even if I went 1 size up. Created a return, but never confirmed that they received the item back. The return address was sent to me by email and the delivery company delivered it to the correct address, but they couldn’t confirm the parcel has been received. This is how I lost all my money and even the item. Dissapointing and I will never ever buy again from this website and already made all friends and work colleagues aware not to order from here.

14 November 2023
Unprompted review
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Hello,
Apologies for this, it you have the tracking information for the return back to ourselves we can of course offer a full refund, please email this tracking back to ourselves and your order number so we can ensure this is processed accordingly.
Kind Regards
Veltuff UK

Rated 5 out of 5 stars

Excellent Workwear

Excellent Workwear , Reasonably Priced , Good Customer Service and Quick Delivery , Would Buy From Them Again ,

25 October 2023
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Hello,
Many thanks for taking the time to review, it is highly appreciated. We are pleased to hear you are happy with the product and service.
Kind Regards
Veltuff UK

Rated 5 out of 5 stars

High quality and comfortable jacket

High quality and comfortable jacket. Much recommend!

24 October 2023
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Hello,
Many thanks for taking the time to review, it is highly appreciated. We are pleased to hear you are happy with the product and service.
Kind Regards
Veltuff UK

Rated 2 out of 5 stars

Very slow dispatch.

Each item in my order was dispatched separately, and there was a very long delay between my order and all items being dispatched. I was not informed at point of order that there would be a delay and had to chase several times to see when my items would arrive.

27 October 2023
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Hello,
Many thanks for taking the time to review, it is highly appreciated. Apologies for the delay you experienced following our recent warehouse relocation due to some unexpected teething issues.
Kind Regards
Veltuff UK

Rated 5 out of 5 stars

Very satisfied with my order

Very satisfied with my order. This was also delivered quickly. In my opinion a very good price/quality ratio.

24 October 2023
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Hello,
Many thanks for taking the time to review, it is highly appreciated. We are pleased to hear you are happy with the product and service.
Kind Regards
Veltuff UK

Rated 1 out of 5 stars

I made an order and even asked if I…

I made an order and even asked if I could pay extra to have it delivered before a certain date, the woman on the phone said it’s already been packaged and will be with you tomorrow, clearly lies,never had an email to say it’s been despatched or tracking info, I should have read some of the other reviews, will now try to cancel the order and go elsewhere, I’d avoid using this company

27 October 2023
Unprompted review
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Hello,
Many thanks for taking the time to review, it is highly appreciated. Apologies for the delay you experienced following our recent warehouse relocation due to some unexpected teething issues. Apologies you feel the customer service was not accurate information provided, we will be sure to issue a full refund back to yourself.
Kind Regards
Veltuff UK

Rated 1 out of 5 stars

Liars

The worst most deceptive company i have ever bought from. Never has a customer service lied to me so blatantly they just email every few days assuring me my order will be delivered the next day and they never even despatch it. Very stange company to destroy a business reputation so quickly by deception over a £30 order is bizzare. Just be honest. To anyone in the same position just open a paypal dispute and stay well away in future

27 October 2023
Unprompted review
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Hello,
Many thanks for taking the time to review, it is highly appreciated. Apologies for the delay you experienced following our recent warehouse relocation due to some unexpected teething issues. Apologies you feel the customer service was not accurate information provided, we will be sure to issue a full refund back to yourself.
Kind Regards
Veltuff UK

Rated 5 out of 5 stars

Perfect

Perfect, thank you

27 September 2023
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Hello,
Many thanks for taking the time to review, it is highly appreciated. We are pleased to hear you are happy with the product and service.
Kind Regards
Veltuff UK

Rated 5 out of 5 stars

Super Fast Delivery

Great updates of my order and super fast delivery. Good quality clothing that lasts well.

26 September 2023
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Hello,
Many thanks for taking the time to review, it is highly appreciated. We are pleased to hear you are happy with the product and service.
Kind Regards
Veltuff UK

Rated 1 out of 5 stars

Poor delivery times

Appalling delivery 2-6 weeks to receive items that have been confirmed in stock. The products are great quality sizing is not consistent across the range which is problematic also.

Some items arrived incorrectly even after weeks of waiting.

Disappointed at the poor customer service and shipping.

2 October 2023
Unprompted review
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Hello,
Many thanks for taking the time to review, it is highly appreciated. Apologies for the delay you experienced following our recent warehouse relocation due to some unexpected teething issues.
Kind Regards
Veltuff UK

Rated 3 out of 5 stars

Great trousers, need to get measurement right!

The work trousers I purchased were very good quality, and really comfortable.
The problem is the waist sizing. It does say in the advert to go one size bigger, but it still was not enough for one of the two pairs I bought. One was for a colleague, and he found them too small, even after choosing one size bigger than usual. So I had to return them.
Veltuff really need to sort this issue out.

27 September 2023
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Hello,
Many thanks for taking the time to review, it is highly appreciated. We are pleased to hear you are happy with the product and apologies for your experience with the sizing.
Kind Regards
Veltuff UK

Rated 5 out of 5 stars

Quick delivery and the garment was same…

Quick delivery and the garment was same as seen on the website. Fitted well,nice quality, reasonable price.no messing from veltuff.

26 September 2023
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Hello,
Many thanks for taking the time to review, it is highly appreciated. We are pleased to hear you are happy with the product and service.
Kind Regards
Veltuff UK

Rated 1 out of 5 stars

Expect long delays

Ordered in July - Parcel lost.
New one sent out which was good, however size was too small so reordered in August.

I had to chase up information and was told that they had moved warehouses so there was a delay (no info on website stating this prior to placing the order).

I chased this up in September, and they stated it hadn’t been dispatched yet due to a delay, chased the order today and they state it was dispatched on 30/08/2023 but has been lost in transit and they are arranging a new parcel to be sent out to me urgently.

They seem to have a lot of bad luck with DPD. £5.95 postage would have been worth it if it actually came within 2-3 days. However I paid $6 AUD for a parcel to come from AUS and it arrived within the week.

The trousers ordered were to be trialed and if decent rolled out across the team,

18 September 2023
Unprompted review
Rated 5 out of 5 stars

Hi viz polo The workwear is very smart stretchy and…

The workwear is very smart stretchy and washes well the delivery took so long

30 August 2023
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Hello,
We are pleased to hear you are happy with our product. Many thanks for taking the time to write a review, it is highly appreciated.
Kind Regards
Veltuff UK

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